Error message 80070490

Discussion in 'Windows Update' started by Jake, Jun 20, 2007.

  1. Jake

    Jake Guest

    I'm getting the "Windows could not search for new updates" and
    returned error code 80070490 in the window. I've tried restoring to a
    previously-successful 'windows update' restore point but the problem
    persists. There doesn't appear to be any reference in the Microsoft Knowledge
    Base to this particular error code. Any ideas on the problem and how to
    resolve it? Thanks.

    Jake, Jun 20, 2007
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  2. Jake

    PA Bear Guest

    Windows version? IE version?
    PA Bear, Jun 20, 2007
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  3. Jake

    Engel Guest

  4. Jake

    PA Bear Guest

  5. Jake

    Jake Guest

    Hi PA Bear,

    I'm using Vista Business, Office 2007 and Firefox.

    Re Engel's links to discussions on the problem, it seems to me that those
    discussion relate to problems resulting from syncing mobile devices with
    other devices rather than to stand-alone desktops - which is what I have.
    Have I missed something? Regards,

    Jake, Jun 20, 2007
  6. Jake

    TaurArian Guest

    0x80070490 -2147023728 E PROP ID UNSUPPORTED Permission denied / [Problem
    initializing or using session variables] or Element not found

    Any other errors in the event viewer?
    TaurArian, Jun 20, 2007
  7. Jake

    Jake Guest


    Event viewer gave the following info:"Unable to Connect: Windows is unable
    to connect to the automatic updates service and therefore cannot download and
    install updates according to the set schedule. Windows will continue to try
    to establish a connection."

    Does this help?

    Jake, Jun 20, 2007
  8. Jake

    TaurArian Guest

    It gives a bit more of a clue but I don't have Vista.
    Check your firewall settings. Perhaps someone else may be able to jump in
    with some more ideas.

    TaurArian, Jun 20, 2007
  9. Jake

    Jake Guest

    TaurArian, thanks for your comments and assistance. Hopefully someone
    familiar with Vista will have some ideas. Regards.

    Jake, Jun 20, 2007
  10. --
    D.J .Dheilly
    Send me your error message nuber at the top right hand corner of your scrren
    after updates fail and your actualm problem with update to :
    and I wil give you the 3 possible fixes in an
    attachment.... D.
    Darren Dheilly, Jun 20, 2007
  11. Jake

    PA Bear Guest

    Open a free Support Incident, Jake.

    Customers in the U.S. and Canada can receive technical support from
    Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
    support calls that are associated with security updates or using Automatic
    Updates. When you call, clearly state that your problem is the inability to
    reach and install updates via Automatic Updates in Vista. Tell them what
    you see in Event Viewer.

    In other countries, see > "No-Charge
    Support...for virus and other security-related" issues in right-hand menu
    for localized contact information.

    For more information about how to contact Microsoft for support issues,
    visit the International Support Web site:
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin;
    PA Bear, Jun 20, 2007
  12. Jake

    Jake Guest

    PA Bear, thanks for the suggestions re contacting Microsoft support and the
    associated contact details. I'll give them a call. I appreciate your advice.

    Jake, Jun 21, 2007
  13. Jake

    Jake Guest

    Darren, thanks for your interest in the problem. The error number is
    '80070490'. That is the only info that shows up in the screen. As there are
    other folk out there who are having similar problems,I suggest that you post
    the solutions here so that others can get the benefit from your solutions
    rather than posting them only to me. Regards,

    Jake, Jun 21, 2007
  14. Jake

    Hive Tyrant Guest

    I recently encountered this problem as well, and what the technician told me
    to do was enter the services menu, and reset the following services in this
    order: BITS (Background Intelligent Transfer Service) - Cryptographic
    Services - Windows Update)

    then restart your system. that worked for me once but it only worked until i
    restarted my computer again. any other more permanent ideas would be greatly
    appreciated, and i hope that these suggestions help somebody.
    Hive Tyrant, Jun 26, 2007
  15. Jake

    Jake Guest

    The problem was eventually resolved by Microsoft Support via their free
    service for update issues - thanks for that advice, PA Bear. In spite of
    trying various 'fixes' with guidance from Microsoft, I ultimately had to
    'upgrade' (not reinstall) Windows using the original Windows Vista disk. This
    process takes much longer than a typical install - so long in fact that at
    one stage I thought the system had frozen and that I'd have to do a complete
    reinstall. Fortunately 'upgrade' eventually completed the various tasks and
    all original data, other installed software and setting were preserved, so
    'upgrading' was the better option - for me at least.

    I hope this helps. Good luck.
    Jake, Jun 26, 2007
  16. Jake

    AndyL Guest

    I have also started to get this same error and I notice additionally that
    when looking in 'add remove programs' - 'view installed updates' the list is
    empty - the list in 'Review your update history' in Windows Update is
    The last few updates listed (in Update History) are Windows Defender
    updates, nothing apparently odd that perhaps I would might consider something
    that might cause a problem.

    This Vista Ultimate pc has been running for 6 or more months, IE7, Office
    etc - pretty standard pc by anyones terms.

    Restarting the services mentioned, in my case, does not remedy the problem
    as it has with Hive Tyrant.

    Any ideas would be appreciated.

    With thanks, Andrew
    AndyL, Jul 16, 2007
  17. Jake

    Deano Guest

    Jake and everyone.

    I am having the same issue as well as an 8E5E0442 update code. I am running
    Vista Ultimate 64-bit. I have tried just about everything...

    Jake, as far as doing the Vista Upgrade upon trying to reload, did that
    leave all of your data and programs intact? This is one of my first ventures
    into Vista, let alone 64-bit, and I am weighing my options.

    Deano, Nov 21, 2007

    I went to get tech support Via Email on Microsofts site and they dont
    Recognise my Code Yet it is ORIGINAL and a Upgrade from HP/Compaq. Due to
    this BS I need to phone them on EST time and I live in PST... This is BS...
    My issue is the same as all of the others here with the Error 80070490 when I
    go to update Windows Vista Home upgrade. I want Microsoft to Fix This or I
    want a free DOWNGRADE of XP. sorry to sound mad as this issue is proventing
    one of my online programs to access the internet and I cant play Wow now...
    Thanks Microsoft....
    Pissed off Vista user that wants Xp back, Nov 23, 2007
    Tommy9fingers, Dec 7, 2007
  20. I have the same problem and error code 80070490, spents hour on the phone
    with Dell for my XPS system trying to resolve it. They were at a loss but did
    try for about 2.5 hours trying different possible solutions. I will be
    calling MS tommorrow has is prety late. If anybody has heard of any solutions
    please let us know. Thanks!
    Tommy9fingers, Dec 7, 2007
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