Error msg.: SmartBridge Alerts

Discussion in 'Internet Explorer' started by Frank Kapitan, Mar 31, 2006.

  1. After I installed IE7 I get the following message every time I start the
    SmartBridge Alerts: MotiveSB.exe – Entry Point Not Found
    The procedure entry point GetProcessImageFileNameW could not be located in
    the dynamic link library PSAPI.DLL

    Any suggestions for fixing it?
    Frank Kapitan, Mar 31, 2006
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  2. Frank Kapitan

    REEDO Guest

    Sorry, no help since I have the same problem Also the MS search does not work.
    Be looking for an answer.
    REEDO, Mar 31, 2006
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  3. That is non-essential software "diagnosis" software used by some ISPs when
    troubleshooting problems. Disable it unless you need it.
    Sandi Hardmeier - MVP, Apr 2, 2006
  4. Thank you Sandi. How can I disable the msg? I click OK on it and it
    disappears but it reappears every time I start the compute.
    Frank Kapitan, Apr 3, 2006
  5. Frank Kapitan

    EgungunBaba Guest

    I have removed the interrupting MSG from my system. I dont see the
    problem anymore.

    You may want to that.
    EgungunBaba, Apr 4, 2006
  6. It depends on your ISP. Check MSCONFIG for a start.
    Sandi Hardmeier - MVP, Apr 4, 2006
  7. Frank Kapitan

    Alex Napier Guest

    WindowsXP wouldn't let me run MSConfig. Here in Canada I use Bell Sympatico.
    As this problem seems to be ISP related I decided to run Sympatico's
    NetAssistant. It has removed an older version and is installing a newer
    version of this product. The update process is managed by
    surprise. I've since rebooted and the problem no longer exists.
    Alex Napier, Apr 14, 2006
  8. Frank Kapitan

    Ted Zoller Guest

    Getting the same message. In my case it has to do with Verizon DSL software
    which I think is unimportant since I never use their 'features'. I checked my
    STARTUP on config.sys and will probably disable the program.
    Ted Zoller, Apr 25, 2006
  9. Frank Kapitan

    kisyam Guest

    kisyam, Oct 16, 2006
  10. Frank Kapitan

    Wabbitt Guest

    I finally downloaded IE7 and experienced this same annoying problem. I found
    the solution to the issue on another board, tried it and it works. Here's
    what you do:

    Click the "Start" button, choose "Search" then click "All files and folders"

    In the "All or part of the file name" search box type "SmartBridge" and look
    for a folder to come up with the name "SmartBridge".

    Click on the folder and locate the file called "psapi.dll". Right-click on
    the file and rename it as "psapiold.dll" or "psapi_old.dll" or something

    Close all open windows and applications and reboot your computer.

    The message should now be disabled from reappearing.

    Good luck!
    Wabbitt, Oct 25, 2006
  11. Frank Kapitan

    venndavid Guest

    Just to say thanks to Wabbit. His instructions enabled me to solve this
    venndavid, Oct 27, 2006
  12. Frank Kapitan

    Megan Guest

    Megan, Nov 1, 2006
  13. Frank Kapitan

    jonsym Guest

    hi wabbit just to say i to tried what you said as i was getting the same
    error message and it worked ! thanks !!!
    jonsym, Nov 1, 2006
  14. Frank Kapitan

    SusanCz Guest

    Thank you, Wabbitt. Renaming that dll removed the annoying message.
    SusanCz, Nov 4, 2006
  15. Frank Kapitan

    nickjulian Guest

    nickjulian, Nov 5, 2006
  16. Frank Kapitan

    quirtevans Guest

    Thanks Wabbit - you solution saved me a couple of hours tinkering around
    under the hood
    quirtevans, Nov 7, 2006
  17. Frank Kapitan

    screechy Guest

    It worked for me too - but are there any other implications of renaming this
    file? If not, why is it there in the first place?
    screechy, Nov 7, 2006
  18. Frank Kapitan

    R8227139 Guest

    R8227139, Nov 7, 2006
  19. Frank Kapitan

    JohnG Guest

    Wabbit's solution may well get rid of the error message but there may still
    be problems with the underlying software.
    I got this message using BT Broadband Help and did the rename but when I ran
    the software I got script errors and the software just hung.

    BT claim they are working on it but at the moment their only solution is to
    revert to IE6.

    Ths may well be the same with other companies.
    JohnG, Nov 9, 2006
    shuttle driver, Nov 9, 2006
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