Error msg.: SmartBridge Alerts

Here is what I did to solve my problem: 1) used search to find the
SmartBridge folder; 2) inside the folder found the file name psapi.dll and
changed it to read psapiold.dll; then 3) restarted my computer. Of note, my
SmartBridge folder was located in the Program files in the Telus eCare
directory - just in case this is something you are using.

 

I fixed my problem by 1) using search to find the SmartBridge folder, 2)
found the file psapi.dll and changed the file to read psapiold.dll and 3)
restarted my computer. My problem is gone. Also of note, in my case the
location of my SmartBridge folder was in the Telus eCare directory - if you
happen to be using Telus eCare.

 

Well I have been getting this message for some time and it seemed to come
from knowhere! But I have fixed it and me a complete novice lol!
So here's what I did, I run a search from the start menu of files and
folders for PSAPI.DLL it returned 6 files, I run the pointer over each file
and on one of them i saw motiveSB it was in my ntl broadband medic file, as I
dont use this very often very often I uninstalled it and since then the
problem has gone, so it could be that the file you find it in just needs
updating so check for updates or if like me you dont use it get rid of it.
I hope this helps other peeps with this problem,
Rita

 

Hi I am no computer expert, but my message is Smartbridge Alerts:
BTHelpNotifier.exe - entry point not found. The Procedue entry point
GetProcessImageFileNameW could not be located in the Dynamic Link Library
PSAPI.DLL.
Is this the same?
I have searched my computer for PSAPI.DLL and come up with 10 results.
If it is the same what should I do? I have two systems 32's one PSAPI.DLL
and one DHCPSAPI.DLL, followed by another 8 in other areas
ConfusedSAH

 

This error message may be due to a program or programs (currently identified
"culprits" include
Motive SmartBridge,
Hal Screen Reader,
BT Broadband Help (BT Yahoo Help),
and My Dolphin Screen Reader / Magnifier ) that ship with an older version
of PSAPI.DLL
Entry Point Not Found
The procedure entry point GetProcessImageFileNameW could not be located
in the dynamic link library PSAPI.DLL

To work around this error:

Navigate to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...)
Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL (Do not rename
the PSAPI.DLL file in your C:\Windows\System32
directory.) Do this with all PSAPI.DLL copies EXCEPT the one in
c:\Windows\System32
Reboot the system
The program will find the new PSAPI.DLL in the \Windows\System32 directory
and function normally.

Source:

Release Notes for Internet Explorer 7:
http://msdn2.microsoft.com/en-us/ie/aa740486.aspx

 

Thanks Frank it worked wonders.....

 

You're welcome.

 

Hi, it worked for me too! Was driving me crazy. Thanks!

 

YW, too.

Repost:

1. Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
result, users might receive the following error message after installation
of Internet Explorer 7:

"SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
point GetProcessImageFileNameW could not be located in the dynamic link
library PSAPI.DLL"

2. Hal Screen Reader and Supernova Reader Magnifier by Dolphin both may stop
responding when users click commands from Internet Explorer’s file menu.
These two programs are shipped with an older version of psapi.dll that
causes the program to stop responding in Internet Explorer 7.

To resolve this error:

* Go to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...) or Dolphin Hal Screen Reader or Supernova Reader
Magnifier.

[Alternately, search in Windows Explorer (WinKey+E) for "PSAPI.DLL" (without
the quotes); you may need to enable Advanced option and the 3 options
underneath it.]

* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

* NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory!

* Restart the computer.

 

Every time I log on I get the following Error Message:
Smartbridge Alerts MotiveSB.exe entry point not found The procedure entry
point GETPROCESSIMAGEFILENAMEW count not be located in the dynamic link
library PSAPI.DLL

I have no idea where to go to find out how to fix it. Did anyone answer your
query?

 

http://support.microsoft.com/kb/932540/en-us
"Internet Explorer 7 closes immediately when you start Internet Explorer 7".

Try the fix described here (about PSAPI.DLL error):
http://msdn2.microsoft.com/en-us/ie/aa740486.aspx
See also:
http://www.enhanceie.com/ie/troubleshoot.asp
Problem: Error message about PSAPI.DLL
If you install IE7 and the following error message begins to show:
The procedure entry point GetProcessImageFileNameW could not be located in
the dynamic link library PSAPI.DLL
1. Search your hard disk for PSAPI.dll.
2. Any copies of this DLL that are found outside of the Windows or
Windows\System32 folder should be renamed to PSAPI.bak.
-> Reboot.

Again...
Do not rename the PSAPI.DLL file in your \\Windows\System32 directory.

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional
Windows - Internet Explorer since 2003
My home: http://mvp.support.microsoft.com/
My Blog: http://blogs.dotnethell.it/vincent/

 

I had the same problem and I did what you suggested to do ("rename
PSAPI.DLL" to PSAPIOLD.DLL) and it worked! Thank you!

 

Hi PA Bear

Thanks very much for the info...My problem is solved...Followed your
instructions..

Tony
Monreal, Canada

 

Hey yh i had da same message (SmartBridge Alerts: MotiveSB.exe – Entry Point
Not Found The procedure entry point GetProcessImageFileNameW could not be
located in the dynamic link library PSAPI.DLL)
What i did was i took my computer to PC world and the man in the shop had
sorted it out for me in there so best oppotion is to go there dats ma
soloution 4 you. AND IT WAS FREEEEE!
sHORTy !

 

This worked for me. Thank goodness. It was driving me crazy.

 

how do i go about disabling it?

 

I get the same message everytime I start up my computer! I even purchased
the RegCure software. This did not work either. Anyone have an answer?

 

[The thread that wouldn't die!]

In the off-chance that you'll learn to double-click on the + sign to expand
the thread and see this reply:

To resolve the problem:

* Search in Windows Explorer (WinKey+E) for "PSAPI.DLL" (without the
quotes); you may need to enable the Advanced option and the 3 options
underneath it;

* Rename all instances of PSAPI.DLL to PSAPIOLD.DLL or PSAPI.OLD; **Do NOT
rename C:\Windows\System32\PSAPI.DLL <=this file!**

* Restart the computer.

IE7 closes immediately when you start IE7
http://support.microsoft.com/kb/932540