Error msg.: SmartBridge Alerts

Discussion in 'Internet Explorer' started by Frank Kapitan, Mar 31, 2006.

  1. Frank Kapitan

    jabonybird Guest

    Here is what I did to solve my problem: 1) used search to find the
    SmartBridge folder; 2) inside the folder found the file name psapi.dll and
    changed it to read psapiold.dll; then 3) restarted my computer. Of note, my
    SmartBridge folder was located in the Program files in the Telus eCare
    directory - just in case this is something you are using.
     
    jabonybird, Feb 14, 2007
    #81
    1. Advertisements

  2. Frank Kapitan

    jabonybird Guest

    I fixed my problem by 1) using search to find the SmartBridge folder, 2)
    found the file psapi.dll and changed the file to read psapiold.dll and 3)
    restarted my computer. My problem is gone. Also of note, in my case the
    location of my SmartBridge folder was in the Telus eCare directory - if you
    happen to be using Telus eCare.
     
    jabonybird, Feb 14, 2007
    #82
    1. Advertisements

  3. Well I have been getting this message for some time and it seemed to come
    from knowhere! But I have fixed it and me a complete novice lol!
    So here's what I did, I run a search from the start menu of files and
    folders for PSAPI.DLL it returned 6 files, I run the pointer over each file
    and on one of them i saw motiveSB it was in my ntl broadband medic file, as I
    dont use this very often very often I uninstalled it and since then the
    problem has gone, so it could be that the file you find it in just needs
    updating so check for updates or if like me you dont use it get rid of it.
    I hope this helps other peeps with this problem,
    Rita
     
    Reetpetite948, Feb 17, 2007
    #83
  4. Frank Kapitan

    Brian Guest

     
    Brian, Feb 17, 2007
    #84
  5. Frank Kapitan

    Confused SAH Guest

    Hi I am no computer expert, but my message is Smartbridge Alerts:
    BTHelpNotifier.exe - entry point not found. The Procedue entry point
    GetProcessImageFileNameW could not be located in the Dynamic Link Library
    PSAPI.DLL.
    Is this the same?
    I have searched my computer for PSAPI.DLL and come up with 10 results.
    If it is the same what should I do? I have two systems 32's one PSAPI.DLL
    and one DHCPSAPI.DLL, followed by another 8 in other areas
    ConfusedSAH


     
    Confused SAH, Feb 20, 2007
    #85

  6. This error message may be due to a program or programs (currently identified
    "culprits" include
    Motive SmartBridge,
    Hal Screen Reader,
    BT Broadband Help (BT Yahoo Help),
    and My Dolphin Screen Reader / Magnifier ) that ship with an older version
    of PSAPI.DLL
    Entry Point Not Found
    The procedure entry point GetProcessImageFileNameW could not be located
    in the dynamic link library PSAPI.DLL

    To work around this error:

    Navigate to the installation location for SmartBridge (\Program
    Files\Verizon...\Smart...)
    Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL (Do not rename
    the PSAPI.DLL file in your C:\Windows\System32
    directory.) Do this with all PSAPI.DLL copies EXCEPT the one in
    c:\Windows\System32
    Reboot the system
    The program will find the new PSAPI.DLL in the \Windows\System32 directory
    and function normally.

    Source:

    Release Notes for Internet Explorer 7:
    http://msdn2.microsoft.com/en-us/ie/aa740486.aspx
     
    Frank Saunders, MS-MVP OE/WM, Feb 20, 2007
    #86
  7. Frank Kapitan

    Confused SAH Guest

    Thanks Frank it worked wonders.....

     
    Confused SAH, Feb 20, 2007
    #87

  8. You're welcome.
     
    Frank Saunders, MS-MVP OE/WM, Feb 21, 2007
    #88
  9. Frank Kapitan

    Junk Guest

    Hi, it worked for me too! Was driving me crazy. Thanks!
     
    Junk, Feb 25, 2007
    #89
  10. Frank Kapitan

    PA Bear Guest

    YW, too.

    Repost:

    1. Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
    result, users might receive the following error message after installation
    of Internet Explorer 7:

    "SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
    point GetProcessImageFileNameW could not be located in the dynamic link
    library PSAPI.DLL"

    2. Hal Screen Reader and Supernova Reader Magnifier by Dolphin both may stop
    responding when users click commands from Internet Explorer’s file menu.
    These two programs are shipped with an older version of psapi.dll that
    causes the program to stop responding in Internet Explorer 7.

    To resolve this error:

    * Go to the installation location for SmartBridge (\Program
    Files\Verizon...\Smart...) or Dolphin Hal Screen Reader or Supernova Reader
    Magnifier.

    [Alternately, search in Windows Explorer (WinKey+E) for "PSAPI.DLL" (without
    the quotes); you may need to enable Advanced option and the 3 options
    underneath it.]

    * Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

    * NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory!

    * Restart the computer.
     
    PA Bear, Feb 26, 2007
    #90
  11. Frank Kapitan

    yogi Guest

     
    yogi, Mar 6, 2007
    #91
  12. Frank Kapitan

    Candee Guest

    Every time I log on I get the following Error Message:
    Smartbridge Alerts MotiveSB.exe entry point not found The procedure entry
    point GETPROCESSIMAGEFILENAMEW count not be located in the dynamic link
    library PSAPI.DLL

    I have no idea where to go to find out how to fix it. Did anyone answer your
    query?
     
    Candee, Mar 12, 2007
    #92
  13. http://support.microsoft.com/kb/932540/en-us
    "Internet Explorer 7 closes immediately when you start Internet Explorer 7".

    Try the fix described here (about PSAPI.DLL error):
    http://msdn2.microsoft.com/en-us/ie/aa740486.aspx
    See also:
    http://www.enhanceie.com/ie/troubleshoot.asp
    Problem: Error message about PSAPI.DLL
    If you install IE7 and the following error message begins to show:
    The procedure entry point GetProcessImageFileNameW could not be located in
    the dynamic link library PSAPI.DLL
    1. Search your hard disk for PSAPI.dll.
    2. Any copies of this DLL that are found outside of the Windows or
    Windows\System32 folder should be renamed to PSAPI.bak.
    -> Reboot.

    Again...
    Do not rename the PSAPI.DLL file in your \\Windows\System32 directory.

    --
    Vincenzo Di Russo
    Microsoft® MVP - Most Valuable Professional
    Windows - Internet Explorer since 2003
    My home: http://mvp.support.microsoft.com/
    My Blog: http://blogs.dotnethell.it/vincent/
     
    Vincenzo Di Russo [MVP], Mar 12, 2007
    #93
  14. Frank Kapitan

    Emmanuel Guest

    I had the same problem and I did what you suggested to do ("rename
    PSAPI.DLL" to PSAPIOLD.DLL) and it worked! Thank you!
     
    Emmanuel, Mar 14, 2007
    #94
  15. Frank Kapitan

    Anthony Guest

    Hi PA Bear

    Thanks very much for the info...My problem is solved...Followed your
    instructions..

    Tony
    Monreal, Canada

     
    Anthony, Mar 16, 2007
    #95
  16. Hey yh i had da same message (SmartBridge Alerts: MotiveSB.exe – Entry Point
    Not Found The procedure entry point GetProcessImageFileNameW could not be
    located in the dynamic link library PSAPI.DLL)
    What i did was i took my computer to PC world and the man in the shop had
    sorted it out for me in there so best oppotion is to go there dats ma
    soloution 4 you. AND IT WAS FREEEEE!
    sHORTy !
     
    kEJAL - sHORTy, Mar 28, 2007
    #96
  17. Frank Kapitan

    Cassandra Guest

    This worked for me. Thank goodness. It was driving me crazy.
     
    Cassandra, Apr 7, 2007
    #97
  18. Frank Kapitan

    shoeth Guest

    how do i go about disabling it?

     
    shoeth, Apr 11, 2007
    #98
  19. Frank Kapitan

    Lyn Guest

    I get the same message everytime I start up my computer! I even purchased
    the RegCure software. This did not work either. Anyone have an answer?
     
    Lyn, Apr 11, 2007
    #99
  20. Frank Kapitan

    PA Bear Guest

    [The thread that wouldn't die!]

    In the off-chance that you'll learn to double-click on the + sign to expand
    the thread and see this reply:

    To resolve the problem:

    * Search in Windows Explorer (WinKey+E) for "PSAPI.DLL" (without the
    quotes); you may need to enable the Advanced option and the 3 options
    underneath it;

    * Rename all instances of PSAPI.DLL to PSAPIOLD.DLL or PSAPI.OLD; **Do NOT
    rename C:\Windows\System32\PSAPI.DLL <=this file!**

    * Restart the computer.

    IE7 closes immediately when you start IE7
    http://support.microsoft.com/kb/932540
     
    PA Bear, Apr 11, 2007
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.