Error number: 0x80072EFF

Discussion in 'Windows Update' started by briggymom, Apr 9, 2009.

  1. briggymom

    briggymom Guest

    I am at a loss. I cannot use windows update. I have used trendmicro sysclean,
    started using windows one care. I've run hijack this. I have no virus that is
    noticed on any scan. I have run in and out of safe mode. I have 3 main
    symptoms.
    1) Windows update freezes and never runs, ending up with this error Error
    number: 0x80072EFF
    2) My yahoo searches send me to rds.yahoo.com and I have to hit the back
    button to get to my actual search. I have not found the addon in my manage
    addons that could be doing this.
    3) My world of warcraft has suddenly started crashing as well.

    PC world recommened updating windows scripts which I did. HELP!
     
    briggymom, Apr 9, 2009
    #1
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  2. What anti-virus application was installed before you installed OneCare?
     
    PA Bear [MS MVP], Apr 9, 2009
    #2
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  3. briggymom

    briggymom Guest

    I had Verizon Internet Security Suite and once a month I also ran TrendMicro
    Housecall
     
    briggymom, Apr 9, 2009
    #3
  4. 0x80072EFF = ERROR_INTERNET_CONNECTION_Reset

    Something's interfering the your connection to Windows Update servers.
    Suspects include "hijackware" infections that are not detected in your
    scanning, the fact that Verizon Internet Security is installed, Verizon
    Internet Security "leftovers" if you uninstalled it [1], and/or having the
    Windows Firewall and OneCare's firewall enabled.

    If the machine was infected when you installed OneCare, there's a very good
    chance that OneCare didn't install correctly and is not protectin your
    computer.

    Let's start with some more easy questions:

    Please state your Internet Explorer (IE) version and full Windows version
    (e.g., WinXP SP3; Vista SP1)?

    Was your Verizon Internet Security Suite subscription still current & valid
    when you installed OneCare?

    Did you uninstall Verizon Internet Security Suite before you installed
    OneCare?

    Have you purchased OneCare or are you still running the 30-day free-trial
    version?

    Are both the Windows Firewall and OneCare's firewall enabled?

    ==================
    [1] I believe the Verizon suite is a customized version of RadialPoint
    Software application, which is notorious for not uninstalling "cleanly"
     
    PA Bear [MS MVP], Apr 10, 2009
    #4
  5. briggymom

    briggymom Guest

    Verizon was up to date and current when this started.

    I uninstalled it via remove programs from control panel before installing
    one care.
    One care was installed with trial and up to date antivirus update for 4/8/09.

    When I run WinVer just now it lists the version build as:
    5.1 (2600.xpsp_sp3_gdr.080814-1236: service pack 3)

    I have found newer security updates on Windows update catalogue and updated
    my computer with them yesterday....no changes

    Thanks for the help. This is driving my bonkers!


     
    briggymom, Apr 10, 2009
    #5
  6. When (date) did you install the OneCare free-trial? You have not purchased
    OneCare yet, correct?

    Click on/open Start | Settings | Control Panel | Windows Firewall: Is this
    firewall enabled/turned-on? (Remember: OneCare includes its own firewall so
    you don't want the Windows Firewall enabled, too.)

    Have you also posted about this in the OneCare Forums or have you contacted
    OneCare Support about it?

    Windows Live OneCare Peer-to-Peer Support Forums
    http://social.microsoft.com/Forums/en-US/category/windowsliveonecare/

    How to reach official OneCare Support (FAQ)
    http://social.microsoft.com/Forums/...e/thread/30400b52-7f26-4ba0-bc18-17e305329d90
     
    PA Bear [MS MVP], Apr 10, 2009
    #6
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