[Error number: 0x8DDD0004] when using Microsoft Update from Win7

Discussion in 'Windows Update' started by Yetiman, Jun 2, 2010.

  1. Yetiman

    Yetiman Guest

    I got a new HP notebook Elitebook 8540p with Windows 7 Professional
    preinstalled.

    When trying to run Windows Update everything works ok.

    When I try to run Microsoft Update (http://update.microsoft.com) in order to
    update all the other Microsoft programs like Office etc I get [Error number:
    0x8DDD0004].

    Strange thing is that the first add-on ('Windows Update' from 'Microsoft
    Windows Component Publisher') shows as unknown program from unknown
    publisher... I would expect it is signed as coming from Microsoft???

    As per instruction from Microsoft I followed Article ID 914224 as this shall
    be also applicable for Windows 7 (even if there were lots of error messages
    when registering the DLLs and the services have different names) but I
    figured out how to rename the SoftwareDistribution folder... however without
    success.

    Also a Chkdsk, SFC and a CleanBoot (as instructed by Microsoft) did not help.

    Latest suggestion from Microsoft was an Inplace Upgrade or a fresh install.
    However I did not get any feedback yet if and how that will effect my
    installed programs.

    Does anybody has an idea what to do?

    I dont see any infos on Microsoft Update under Windows 7 in the newsgroups,
    however I have seen somewhere that Microsoft Update is NOT working under
    Vista... Does Microsoft Update really work with Windows 7 as well?

    Any idea on the effect of an Inplace Upgrade to my installed programs?

    Or is it the best to drop Windows 7 for now and use the (in the notebook
    shipment probably for a good reason included) XP Pro / SP3 downgrade and wait
    until Windows 7 SP2 comes out (as instructed by most of my friends)?
     
    Yetiman, Jun 2, 2010
    #1
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  2. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?

    See Tip #1 at the bottom of this page:
    http://windows.microsoft.com/en-us/windows7/How-can-I-tell-if-my-computer-is-up-to-date

    Once you've checked the "Give me updates for Microsoft products and check
    for new optional Microsoft software when I update Windows" box, updates for
    Windows, Office, Windows Live, Silverlight, etc. should be offered when you
    run a manual check for updates as well as by Automatic Updating.

    You'll find support for Win7 in these forums:
    http://social.answers.microsoft.com/Forums/en-US/category/windows7

    NB: The Windows Update forum is NOT a Win7-specific forum; it handles WinXP,
    Vista & Win7.
     
    PA Bear [MS MVP], Jun 2, 2010
    #2
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  3. Yetiman

    MowGreen Guest

    You receive this error message when the scan for the latest version of the Windows
    From: http://support.microsoft.com/kb/914224
    That KB article is not very helpful for Windows 7 as the title states
    it's for XP. Sometimes the KBs pertain to Win 7, sometimes they don't.
    As to why ... you'll have to ask Microsoft -

    Error that you see in the upper-right corner when you visit the Windows
    Update Web site on a Windows XP-based computer: "[Error number:
    0x8DDD0004]"

    Now, this KB article when viewed in IE8 on Win7 has a System Tip towards
    the top that states it applies to a different version of Windows blah,
    blah, blah, BUT, it's use is being recommended by MS Support Engineers
    in the new social.answers.forums. Go figure:

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

    First, suggest you configure the system to Clean boot:

    How to troubleshoot a problem by performing a clean boot in Windows
    Vista or in Windows 7
    http://support.microsoft.com/kb/929135

    IF a 3rd party firewall was being used previously then open Windows
    Firewall in the Control Panel to ensure that it's now On.
    *Prior* to running the Fixit, see if the system can search for and
    detect needed updates now. If it can, then 3rd party software was
    interfering with the system's communication with the update servers.

    If it can not, * while still in the Clean boot state *, download and
    *save* the Fixit from here:
    http://support.microsoft.com/kb/971058

    Once the Fixit is downloaded, close all open browsers.
    Now run MicrosoftFixit50502.msi and choose the Default mode.
    Restart when it's done and see if the system can update now.
    See if the system can search for, detect, and download updates now.

    If no joy, run it again and choose the Aggressive mode. Restart when
    it's finished, check to see if the system can update now.

    What you're trying to accomplish by doing the above is

    1) Ensure that the latest version of the updating components are
    installed ( by running the Fixit )
    2) Ensure that no 3rd party software is interfering with the
    installation/registration of the updating components or the update
    process itself (Clean boot)



    MowGreen
    ================
    *-343-* FDNY
    Never Forgotten
    ================

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked
     
    MowGreen, Jun 2, 2010
    #3
  4. Have you tried using the Windows Update control panel to install Microsoft
    Update, as opposed to visiting the web site?

    Harry.
     
    Harry Johnston [MVP], Jun 3, 2010
    #4
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