[Error number: 0x8DDD0009]

Discussion in 'Windows Update' started by EdC, May 18, 2006.

  1. EdC

    EdC Guest

    Windows Update starts checking for updates - then abruptly stops, displaying
    the "website has a problem and can't display ...." along with [Error number:


    EdC, May 18, 2006
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  2. EdC,

    Open the Application Event log by going to Start, Run, and typing in
    Click OK.
    Under Source, look for an error associated with MsiInstaller.
    Double click it. If the error states that " MsiInstaller could not find
    msxml3.dll ", then go to Start, Run, and type in
    regsvr32 msxml3.dll
    Click OK.
    You should get a confirmation message that the .dll file was succesfully

    If the MsiInstaller error is not in the Application Event log, then open
    a Command Prompt by going to Start, Run, type in
    Click OK
    At the prompt type in, and press Enter after each line :

    proxycfg -d
    net stop wuauserv
    net start wuauserv

    Restart the system. Visit Windows Update. Did that resolve the issue ?
    If not, if there's a 3rd party firewall installed, suggest you
    temporarily disable it and use the built in Windows firewall.
    Now see if the system can access Windows Update.

    MowGreen [MVP 2003-2006]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], May 18, 2006
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  3. Well... it worked for me. I googled the error number that Windows Update gave
    me and it brought me here... I tried the options he gave me and it worked...
    I can install my updates again. I had to do the command prompt, start and
    stop Automatic Updates before it would work for me... I did both just incase,
    though. Anyway, thanks a lot for your advice. :)
    idlexhandsxagain, May 24, 2006
  4. That's great to hear. Glad the issue has been resolved.

    MowGreen [MVP 2003-2006]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], May 25, 2006
  5. EdC

    KSF Guest


    I did what you suggested (ran regsvr32 msxml3.dll) and it worked!!! Thanks
    for the help. I wish it all ended up being this easy. Thanks again for
    taking the time to respond and help others, I for one appreciate it.


    KSF, Aug 12, 2006
  6. EdC

    Matthew.Kidd Guest


    Try this

    Go into safe mode.

    Click Start -> Run

    Enter C:\windows\SoftwareDistribution\download (This is assuming
    'windows' is your system directory. This should open the folder.)

    Now delete everything in the folder


    Update and cross fingers

    Matthew.Kidd, Aug 18, 2006
  7. EdC

    thomas_ts67 Guest

    Go into safe mode to delete "C:\windows\SoftwareDistribution\download" is
    overkill. All you need is to use "net stop wuauserv" command (OR select click
    "services" from either "administrative tools" or "computer management" and
    select "automatic update") to stop "automatic update" service. Remember to
    restart the services after completion.
    thomas_ts67, Aug 22, 2006
  8. You can also just rename or delete the parent directory "Software
    Distribution" entirely (you rename to preserve it as a safety net - when you
    are satisfied then later delete it). You would do this to cover the full
    spectrum of Update Services files contained under that folder tree. When the
    service (Automatic Update) is restarted the entire directory is recreated and
    repopulated fresh.
    Dale Networkguy, Sep 7, 2006
  9. EdC

    elsuchnsuch Guest

    Thanks to both of you! Combining your suggestions got me out of a mess I've
    been trying to fix (off and on) for more than a year. The machine was not
    mine, so I couldn't just rebuild it, it needed to be "surgically" fixed.

    The great thing about the renaming/moving the SoftwareDistribution
    directory, you can move it back and prove that it was "evilness" in there
    that was the root cause.

    The machine in question was a Win2K SP4 machine, too under powered for XP.
    More than a year ago Windows Update stopped working. I tried many different
    things including certificate deleting and validation tweaking.

    Moving the SoftwareDistribution directory did the trick!

    Thanks again!
    elsuchnsuch, Sep 10, 2006
  10. EdC

    Rich Guest

    Had same problem after clean install of W2k sp4...windows update successfully
    dwnloaded and installed BITS 2.0 and Win Installer 3.1....then after
    attempting Win update after restart got the 0x8ddd0009...chekd win update log
    in WNNT folder saw fatal error looking for Win Installer 3.0...resolved by
    uninstalling Win Installer 3.1...manually installing Win Installer 3.0...then
    manually installing 3.1 on top of 3.0.......problem solved! Hope this helps,
    Rich, Dec 24, 2006
  11. EdC

    J Guest

    Thank you for your assist. The first part didn't work but the second secind
    certainly did. Twelve hours and counting at this. The only problem is that
    after restarting the computer I have to do it all over again. What in the
    ****? None of my other systems have this trouble (15+).

    J, Mar 8, 2007
  12. EdC

    Normanm Guest

    Yes, this combined method worked for me as well. Stopped the service, renamed
    the whole folder using _old, restarted the service which created a new
    folder, and updates worked quickly. More problematic is what caused the issue
    in the first place. My latest suspect is Ccleaner, with its option to wipe
    the latest download clean. Anyway, a second thank you.

    Normanm, May 12, 2007
  13. EdC

    Dan Guest

    I received this from Microsoft:

    Dear Dan,

    Thank you for contacting Microsoft Windows Update Support. My name is
    Winston and I am glad to work with you. For your reference, the case ID for
    this service request is SRX1036382846. You can contact me directly by writing
    an email to my account: with the Case ID in
    the subject line.

    From the problem description, I understand that, the error 0x8ddd0009 was
    encountered when visiting the update site. We will work together to resolve
    this specific issue through the course of the case. If there is any
    misunderstanding, feel free to let me know.

    I understand the inconvenience you have encountered. Please be assured that
    I will try my best to help you.

    This issue has been fixed by the newer version of the Windows Update Agent,
    3.0 and a hot fix. I suggest we apply them to correct the issue:

    Step 1: Manually download and install the new Windows Update Agent 3.0


    1. Visit the following link and download Windows Update Agent 3.0 to the


    2. Refer to the Desktop and double-click the downloaded file to install it.

    After installing Windows Update Agent 3.0, please check the issue again. If
    the issue persists, we can try the next step.

    Step 2: Download and install a hot fix for this issue.


    1. Visit the following link and download the hot fix to the Desktop:

    Update for Windows XP (KB927891)


    2. Refer to the Desktop and double-click the downloaded file to install it.

    For more information related to this issue, please refer to the following
    Microsoft Knowledge Base articles:

    FIX: When you run Windows Update to scan for updates that use Windows
    Installer, including Office updates, CPU utilization may reach 100 percent
    for prolonged periods


    You receive an access violation when you try to install an update from
    Windows Update after you apply hotfix package 916089


    WSUS (Windows Server Update Services) Team Blog


    Your feedback is very important to us. I would appreciate your confirmation
    or a reply from you on the results for the suggestions above. If anything is
    unclear, or if there are any questions about the steps, please do not
    hesitate to let me know. I will be glad to help.

    I look forward to hearing from you.

    Best regards,

    Winston Wu

    Microsoft Support Professional


    Satisfied customers are my top priority. Please let either myself or my
    manager know what you think of the level of service provided. You can send
    feedback directly to my manager, Susan Xu at

    Dan, May 30, 2007
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