[Error number: 0xC80003F9] Not listed in TS!!

Discussion in 'Windows Update' started by Inik, Sep 30, 2004.

  1. Inik

    Inik Guest

    I run windows update, right after i installed SP2 - Then i get this error

    [Error number: 0xC80003F9]

    I run WU, then it goes through and asks me Express Install, or Custom
    install. I click one or the other, then it goes through and searches. After a
    little searching, it just comes up with an error page. With that listed
    Error. So far I have seen no help with this error from the TroubleShooter,
    it's not searchable, and I'm just generally annoyed! There is this huge JPEG
    hole scare going on, and I want protection! If anyone can offer some insight,
    please let me know.

    MVPs i'm talking to you.
     
    Inik, Sep 30, 2004
    #1
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  2. Hi Inik,

    It appears that the database for WU on the computer is logically or
    physically corrupt. Was there a recent power disruption on the computer?

    Can you please email me the following info to help me diagnose the problem?
    - a copy of %windir%\windowsupdate.log (%windir% typically maps to
    c:\windows), and
    - a compressed copy of everything in
    %windir%\softwaredistribution\datastore after you log on as an administrator
    and stop the Automatic Updates service by running "net stop wuauserv" in a
    command prompt
    - a copy of the recent and unique failure events from ESENT from the Event
    Viewer

    Once you did the above, while the Automatic Updates service is stopped, you
    can rename away or delete the %windir%\softwaredistribution\database folder
    (you have to be an administrator to do so). Then restart the service by
    running in a command prompt "net start wuauserv". Note that this workaround
    will remove the update installation history you have before.

    Regards,

    --
    Daniel Chow
    Microsoft Corporation
    Windows Update Services
    dchowATmicrosoftDOTcom
    (I prefer to communicate through the newsgroup, so please do not email me
    unless necessary. Thx!)

    ======================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ======================
     
    Daniel Chow [MSFT], Oct 1, 2004
    #2
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