Error number 80073712

Discussion in 'Windows Update' started by naraku4656, Jul 11, 2007.

  1. naraku4656

    naraku4656 Guest

    i have no idea what this means and how do i fix it
     
    naraku4656, Jul 11, 2007
    #1
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  2. naraku4656

    TaurArian Guest

    The "Windows Features" dialog box is empty in Windows Vista, or you receive
    an error message that includes the following code when you try to use Windows
    Update: "0x80073712"
    http://support.microsoft.com/kb/931712/en-us
     
    TaurArian, Jul 11, 2007
    #2
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  3. naraku4656

    Ice Guest

    I have exactly the same issue, and there isnt tehe expected registry entry.
    So I gather there isnt a solution and my computer is at risk?
     
    Ice, Jul 13, 2007
    #3
  4. naraku4656

    chris-stone Guest

    I have the same error also, and have tried Microsofts solution, but
    the entry in the registry does not exists. I have also turned off all
    virus checking, firewall, ect... still get the same error.

    IS there a solution to this problem?
     
    chris-stone, Jul 14, 2007
    #4
  5. There is no solution to this MS error other than to reinstall Vista!

    After days and days of calling MS Australia, I finally got onto a Techy who
    advised that there "was no way to fix this error" sorry, go and get stuffed
    customer. We have your money now it is a problem belong you!!! God I love
    Microsoft!
     
    Hoock the Spook, Jul 15, 2007
    #5
  6. naraku4656

    AWHP Guest

    After a long search, some good inputs, here finally a procedure that worked
    for me:
    All credits to CogitoErgoSum on forums, hereunder his procedure with a
    slight modification:

    I assume MS will deliver a patch sooner or later for this issue... however, I
    fixed it with the help of MS Support.

    DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it
    will fix it for anybody else! Moreover, renaming system files might corrupt
    your system!!!

    The issue is that the WUA 3.0 (7.0.6000.374) upgrade is corrupted,
    essentially the system reports the WUA to be 7.0.6000.374 but the files on
    the disk are still from the old version (you can check some of the DLLs like
    wups.dll, wuaueng.dll etc... in the windows\system32) ... and you cannot
    install the WUA 3.0 even manually.

    delete the following file:

    C:\windows\winsxs\pending.xml

    Since Windows security will not allow you to do this, hereunder the
    procedure to take ownership of the file:

    run a command prompt with "Run as Administrator".
    Type in the following commands:

    takeown /f C:\Windows\winsxs\pending.xml


    cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F

    then delete the file
    Reboot the machine, then manually install the WUA 3.0 downloadable from
    here:
    http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe

    This should fix the Error 80073712 when the other solutions do not work.

    BE AWARE that renaming C:\windows\winsxs\pending.xml might have
    unrecoverable impacts on your Vista installation
     
    AWHP, Jul 19, 2007
    #6
  7. naraku4656

    Alwei Guest

    Hi Guys,

    hereunder a solution I found which proved to be working (I've modified the pending.xml ownership issue part and it worked for me after weeks of no solution...)

    All credits to CogitoErgoSum on forums, hereunder his procedure with a
    slight modification:

    I assume MS will deliver a patch sooner or later for this issue... however, I
    fixed it with the help of MS Support.

    DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it
    will fix it for anybody else! Moreover, renaming system files might corrupt
    your system!!!

    The issue is that the WUA 3.0 (7.0.6000.374) upgrade is corrupted,
    essentially the system reports the WUA to be 7.0.6000.374 but the files on
    the disk are still from the old version (you can check some of the DLLs like
    wups.dll, wuaueng.dll etc... in the windows\system32) ... and you cannot
    install the WUA 3.0 even manually.

    delete the following file:

    C:\windows\winsxs\pending.xml

    Since Windows security will not allow you to do this, hereunder the
    procedure to take ownership of the file:

    run a command prompt with "Run as Administrator".
    Type in the following commands:

    takeown /f C:\Windows\winsxs\pending.xml


    cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F

    then delete the file
    Reboot the machine, then manually install the WUA 3.0 downloadable from
    here:
    http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe

    This should fix the Error 80073712 when the other solutions do not work.

    Tried it yesterday and it worked just fine... got 14 updates since then...


    EggHeadCafe.com - .NET Developer Portal of Choice
    http://www.eggheadcafe.com
     
    Alwei, Jul 20, 2007
    #7
  8. naraku4656

    kungfunun Guest

    Hi, i have had this problem for ages, but from reading what u have
    wrote, i think i might be getting somewhere, but my lack of knowledge
    on cmd promt is letting me down. i can take ownership of the file
    fine, but the second line "cacls C:\Windows\winsxs\pending.xml /G
    <YourUsername>:F ", just never works for me, do i type it exactly like
    that, except for the usernme part?
     
    kungfunun, Jul 23, 2007
    #8
  9. naraku4656

    AWHP Guest

    Yes indeed, your username without the potential domain. Instead of /G, you
    can also type /grant

    Should be working fine (I was in the same case as you were).

    Kind regards,

    AWHP
     
    AWHP, Jul 23, 2007
    #9
  10. naraku4656

    kungfunun Guest

    hi, sorry to bug you again, still cant get it to work. so i put spaces
    where there are spaces, and i put my username in < >
     
    kungfunun, Jul 23, 2007
    #10
  11. naraku4656

    kungfunun Guest

    thank the lord, i done it. couldnt get that second bit to work on cmd
    promp, so after taking owenership, i went to the file properties, and
    was now able to give myself full access to it that way, then delete
    it. restarted, reinstalled windows update, and its working a treat.
    cheers for your help.
     
    kungfunun, Jul 23, 2007
    #11
  12. naraku4656

    AWHP Guest

    you're most welcome :)
     
    AWHP, Jul 23, 2007
    #12
  13. naraku4656

    dsgtrain Guest

    I can't seem to find the file 'pending.xml'. Yet I get the error code
    80073712
     
    dsgtrain, Jul 24, 2007
    #13
  14. naraku4656

    lbp1126 Guest

    I just posted a fix that worked for me. Try it
     
    lbp1126, Jul 28, 2007
    #14
  15. naraku4656

    Michaelg50 Guest

    As a result of this comand:

    takeown /f C:\Windows\winsxs\pending.xml

    your user name will display which you can use in place <YourUsername> in
    this command (drop the < and >, one space after G and no space after
    <YourUsername>):

    cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F

    You can do the delete here too with this command:

    del C:\Windows\winsxs\pending.xml

    If the del command works (no errors displayed) you can go on and do the
    download of Windows Update. It worked for me!
     
    Michaelg50, Jul 31, 2007
    #15
  16. thanx i was having problems with the second line too and that way that you
    did it worked like a charm thanx.
     
    lifeguard_guy2002, Aug 25, 2007
    #16
  17. naraku4656

    Kim B Guest

    Tried this, Now NEW Code C015001A??

     
    Kim B, Aug 29, 2007
    #17
  18. naraku4656

    mwm5200 Guest

    I did this and then received the following Error: 80070002
    I received this when I clicked on your link to download the WUA file.
    Please help!
     
    mwm5200, Oct 6, 2007
    #18
  19. naraku4656

    bigcri Guest



    I am having problems getting administrator privleges just to correct error
    coden 80073712. Please help.
     
    bigcri, Nov 3, 2007
    #19
  20. naraku4656

    fetchboi88 Guest

    oh my lord!!!! thank you so much!!! I've been looking for a solution to this
    since like may and i only JUST found this and it worked!!!!
     
    fetchboi88, Nov 14, 2007
    #20
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