Error number 80073712

Discussion in 'Windows Update' started by naraku4656, Jul 11, 2007.

  1. naraku4656

    Glenn Guest

    Hi,

    I have followed all the instructions, managed to take ownership of the file
    and also used the commands

    cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F

    You can do the delete here too with this command:

    del C:\Windows\winsxs\pending.xml

    However, when trying to delete the file, I get the error...

    Access Denied.

    I do have full administrative privilages but no matter what I do, I cannot
    delete the file. I also tried to take ownership via the file properties but
    all that is greyed out for adding security or users.

    Any ideas how I can delete this file.

    Thanks
     
    Glenn, Nov 26, 2007
    #21
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  2. naraku4656

    Glenn Guest

    Ah,

    Managed to delete the file.

    After taking ownership of the file, I then manage to go to the file
    properties and change the permissions to full control and now managed to
    delete the file.

    I have not rebooted yet so cannot confirm if this fix works but at least the
    file is now deleted - thanks for your previous posting though.
     
    Glenn, Nov 26, 2007
    #22
    1. Advertisements

  3. naraku4656

    lleiderm Guest

    I am not able to do windows vista home premium updates. I get error code
    80073712.

    I do not have pending.xml file on my computer.

    I downloaded the windows update facility given in this thread, but when I
    run it, it says it is already installed and there is no need to reinstall it.
    But I still cannot do windows updates.

    Any suggestions?
    Lloyd
     
    lleiderm, Dec 1, 2007
    #23
  4. naraku4656

    Radagast Guest

    Hey, I was having the exact same problem with windows live update and this
    fix really help me, and now it is working just fine, although the first time
    I tried to do an update it gave me the blue screen of death, the 2nd was
    easy. How did you come up with this fix that Microsoft doesn't even give it
    in their website?

    Cheers
     
    Radagast, Dec 13, 2007
    #24
  5. This procedure fixed my problem instantly! Thanks!
     
    THE COMPUTER LAB, Jan 1, 2008
    #25
  6. naraku4656

    ivo.spohr Guest

    I have the same problem did you find a solution yet?
     
    ivo.spohr, Jan 6, 2008
    #26
  7. naraku4656

    Tirado Guest

    Likewise, this has been an incredible headache...But, I tried all of the
    suggestions and could not get past the line "cacls
    C:\Windows\winsxs\pending.xml /G <YourUsername>:F" after I had taken
    ownership of the file. Cannot get it to work, Lots of stuff I do not
    understand but one of the things is that it would not recognize my username
    in any form.
    Exactly, what is the line supposed to do?
    Thanks, Tom
     
    Tirado, Jan 14, 2008
    #27
  8. naraku4656

    Tirado Guest

    I was finally successful in removing the pending file. But when I tried to
    install the WUA, it said that it was already installed and would not let me
    do it. Also, the pending file is now missing in the sxw directory. I tried
    to re-add it but can't. Should I be worried? The original error msg no
    longer appears when I try to update, but a new one now appears (800B)100).
    But this time it allows me to hide the file that is trying to download and
    install. mYet, everytime I restart the computer there is a msg saying that
    there is an update waiting. Heaven help us!
    Thanks, again,
    Tom
     
    Tirado, Jan 14, 2008
    #28
  9. naraku4656

    Peanutt70 Guest

    It would seem that this KBarticle has been removed and I am still having
    trouble finding the pending.xml file as it is not present in my winsxs
    folder... Is there anywhere I can turn with this?
     
    Peanutt70, Feb 13, 2008
    #29
  10. naraku4656

    Jedi787Plus Guest

    I am getting the same error code, but in a 64-bit Vista. Where is the
    download link for the x64 version of WUA 3.0?
     
    Jedi787Plus, Feb 25, 2008
    #30
  11. naraku4656

    Jedi787Plus Guest

    Originally, I was getting error code C015001A with Windows Update, until I
    manually downloaded and installed SP1 prerequisites KB937287 and KB938371
    from the Download Ctr, rebooted, then successfully installed the two .NET
    Framework updates KB929300 & KB110806 from the .NET 3.5 redist package,
    rebooted again, then at last successfully installed .NET Framework 3.5 from
    the same package. Now I get error code 80073712 on Windows Update, yet I
    don't see any pending.xml file on C:\Windows\WinSxS. What shall I do? And
    where is the x64 version of WUA 3.0 available for download?

    (I do, however, see a similarly-named file,
    5adfbf9a4677c801f7430000fc150814.pending.xml, on
    C:\Windows\winsxs\Temp\PendingRenames, and I am also unable to delete it. I
    haven't tried these command-line commands on this file, shall I?)
     
    Jedi787Plus, Feb 25, 2008
    #31
  12. naraku4656

    TaurArian Guest

    Reinstall the Windows Update Agent - The links to all are in the below kb article.
    A new version of the Windows Update Agent is available
    http://support.microsoft.com/kb/946928


    --
    ====================================
    TaurArian [MVP] 2005-2008 - Australia
    ====================================
    How to ask a question: http://support.microsoft.com/kb/555375
    http://taurarian.mvps.org/index.htm
    Emails will not be acknowledged - please post to the newsgroup so all may benefit.
    Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


    | Originally, I was getting error code C015001A with Windows Update, until I
    | manually downloaded and installed SP1 prerequisites KB937287 and KB938371
    | from the Download Ctr, rebooted, then successfully installed the two .NET
    | Framework updates KB929300 & KB110806 from the .NET 3.5 redist package,
    | rebooted again, then at last successfully installed .NET Framework 3.5 from
    | the same package. Now I get error code 80073712 on Windows Update, yet I
    | don't see any pending.xml file on C:\Windows\WinSxS. What shall I do? And
    | where is the x64 version of WUA 3.0 available for download?
    |
    | (I do, however, see a similarly-named file,
    | 5adfbf9a4677c801f7430000fc150814.pending.xml, on
    | C:\Windows\winsxs\Temp\PendingRenames, and I am also unable to delete it. I
    | haven't tried these command-line commands on this file, shall I?)
    |
    | "AWHP" wrote:
    |
    | > After a long search, some good inputs, here finally a procedure that worked
    | > for me:
    | > All credits to CogitoErgoSum on forums, hereunder his procedure with a
    | > slight modification:
    | >
    | > I assume MS will deliver a patch sooner or later for this issue... however, I
    | > fixed it with the help of MS Support.
    | >
    | > DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it
    | > will fix it for anybody else! Moreover, renaming system files might corrupt
    | > your system!!!
    | >
    | > The issue is that the WUA 3.0 (7.0.6000.374) upgrade is corrupted,
    | > essentially the system reports the WUA to be 7.0.6000.374 but the files on
    | > the disk are still from the old version (you can check some of the DLLs like
    | > wups.dll, wuaueng.dll etc... in the windows\system32) ... and you cannot
    | > install the WUA 3.0 even manually.
    | >
    | > delete the following file:
    | >
    | > C:\windows\winsxs\pending.xml
    | >
    | > Since Windows security will not allow you to do this, hereunder the
    | > procedure to take ownership of the file:
    | >
    | > run a command prompt with "Run as Administrator".
    | > Type in the following commands:
    | >
    | > takeown /f C:\Windows\winsxs\pending.xml
    | >
    | >
    | > cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F
    | >
    | > then delete the file
    | > Reboot the machine, then manually install the WUA 3.0 downloadable from
    | > here:
    | >
    http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe
    | >
    | > This should fix the Error 80073712 when the other solutions do not work.
    | >
    | > BE AWARE that renaming C:\windows\winsxs\pending.xml might have
    | > unrecoverable impacts on your Vista installation
    | >
    | >
    | >
    | >
    | > "Hoock the Spook" wrote:
    | >
    | > > There is no solution to this MS error other than to reinstall Vista!
    | > >
    | > > After days and days of calling MS Australia, I finally got onto a Techy who
    | > > advised that there "was no way to fix this error" sorry, go and get stuffed
    | > > customer. We have your money now it is a problem belong you!!! God I love
    | > > Microsoft!
    | > >
     
    TaurArian, Feb 25, 2008
    #32
  13. naraku4656

    Jedi787Plus Guest

    I downloaded the new WUA version. Tried to install it and it also failed with
    the same error code 80073712. It seems that Windows Update cannot proceed to
    check for other updates online because it is trying to install WUA 3.0 and
    the WUA 3.0 installer itself is failing and triggering the same error code. I
    reported the problem via Control Panel\Problem Reports and Solutions. So far
    no solution received. Any clues?

    By the way, this was a fresh re-install of Windows Vista I did last week
    after installing a new motherboard with different chipset (thus requiring the
    re-install); I can't afford to re-install it again now and start it all over
    again and re-spend four precious days of re-configuration and re-updating.
     
    Jedi787Plus, Feb 25, 2008
    #33
  14. naraku4656

    Jedi787Plus Guest

    I agree. That KB article is dead; I get the same error 80073712 with WU on my
    x64 Vista, and I don't have any pending.xml file.
     
    Jedi787Plus, Feb 26, 2008
    #34
  15. naraku4656

    TaurArian Guest

    How to obtain assistance from MS Support

    Customers in the U.S. and Canada can receive technical support from Microsoft Product
    Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are
    associated with security updates or using Automatic Updates. When you call, clearly state
    that your problem is. Note any error codes etc.

    In other countries, see http://support.microsoft.com/security
    "No-Charge Support...for virus and other security-related" issues in right-hand menu for
    localized contact information.

    For more information about how to contact Microsoft for support issues, visit the
    International Support Web site:
    https://support.microsoft.com/common/international.aspx

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527


    --
    ====================================
    TaurArian [MVP] 2005-2008 - Australia
    ====================================
    How to ask a question: http://support.microsoft.com/kb/555375
    http://taurarian.mvps.org/index.htm
    Emails will not be acknowledged - please post to the newsgroup so all may benefit.
    Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


    |I downloaded the new WUA version. Tried to install it and it also failed with
    | the same error code 80073712. It seems that Windows Update cannot proceed to
    | check for other updates online because it is trying to install WUA 3.0 and
    | the WUA 3.0 installer itself is failing and triggering the same error code. I
    | reported the problem via Control Panel\Problem Reports and Solutions. So far
    | no solution received. Any clues?
    |
    | By the way, this was a fresh re-install of Windows Vista I did last week
    | after installing a new motherboard with different chipset (thus requiring the
    | re-install); I can't afford to re-install it again now and start it all over
    | again and re-spend four precious days of re-configuration and re-updating.
    |
    | "TaurArian" wrote:
    |
    | > Reinstall the Windows Update Agent - The links to all are in the below kb article.
    | > A new version of the Windows Update Agent is available
    | > http://support.microsoft.com/kb/946928
    | >
    | >
    | > --
    | > ====================================
    | > TaurArian [MVP] 2005-2008 - Australia
    | > ====================================
    | > How to ask a question: http://support.microsoft.com/kb/555375
    | > http://taurarian.mvps.org/index.htm
    | > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
    | > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
    | >
    | >
    | > | > | Originally, I was getting error code C015001A with Windows Update, until I
    | > | manually downloaded and installed SP1 prerequisites KB937287 and KB938371
    | > | from the Download Ctr, rebooted, then successfully installed the two .NET
    | > | Framework updates KB929300 & KB110806 from the .NET 3.5 redist package,
    | > | rebooted again, then at last successfully installed .NET Framework 3.5 from
    | > | the same package. Now I get error code 80073712 on Windows Update, yet I
    | > | don't see any pending.xml file on C:\Windows\WinSxS. What shall I do? And
    | > | where is the x64 version of WUA 3.0 available for download?
    | > |
    | > | (I do, however, see a similarly-named file,
    | > | 5adfbf9a4677c801f7430000fc150814.pending.xml, on
    | > | C:\Windows\winsxs\Temp\PendingRenames, and I am also unable to delete it. I
    | > | haven't tried these command-line commands on this file, shall I?)
    | > |
    | > | "AWHP" wrote:
    | > |
    | > | > After a long search, some good inputs, here finally a procedure that worked
    | > | > for me:
    | > | > All credits to CogitoErgoSum on forums, hereunder his procedure with a
    | > | > slight modification:
    | > | >
    | > | > I assume MS will deliver a patch sooner or later for this issue... however, I
    | > | > fixed it with the help of MS Support.
    | > | >
    | > | > DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it
    | > | > will fix it for anybody else! Moreover, renaming system files might corrupt
    | > | > your system!!!
    | > | >
    | > | > The issue is that the WUA 3.0 (7.0.6000.374) upgrade is corrupted,
    | > | > essentially the system reports the WUA to be 7.0.6000.374 but the files on
    | > | > the disk are still from the old version (you can check some of the DLLs like
    | > | > wups.dll, wuaueng.dll etc... in the windows\system32) ... and you cannot
    | > | > install the WUA 3.0 even manually.
    | > | >
    | > | > delete the following file:
    | > | >
    | > | > C:\windows\winsxs\pending.xml
    | > | >
    | > | > Since Windows security will not allow you to do this, hereunder the
    | > | > procedure to take ownership of the file:
    | > | >
    | > | > run a command prompt with "Run as Administrator".
    | > | > Type in the following commands:
    | > | >
    | > | > takeown /f C:\Windows\winsxs\pending.xml
    | > | >
    | > | >
    | > | > cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F
    | > | >
    | > | > then delete the file
    | > | > Reboot the machine, then manually install the WUA 3.0 downloadable from
    | > | > here:
    | > | >
    | >
    http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe
    | > | >
    | > | > This should fix the Error 80073712 when the other solutions do not work.
    | > | >
    | > | > BE AWARE that renaming C:\windows\winsxs\pending.xml might have
    | > | > unrecoverable impacts on your Vista installation
    | > | >
    | > | >
    | > | >
    | > | >
    | > | > "Hoock the Spook" wrote:
    | > | >
    | > | > > There is no solution to this MS error other than to reinstall Vista!
    | > | > >
    | > | > > After days and days of calling MS Australia, I finally got onto a Techy who
    | > | > > advised that there "was no way to fix this error" sorry, go and get stuffed
    | > | > > customer. We have your money now it is a problem belong you!!! God I love
    | > | > > Microsoft!
    | > | > >
    | >
    | >
    | >
     
    TaurArian, Feb 26, 2008
    #35
  16. naraku4656

    Jedi787Plus Guest

    I did so while I was posting here. I got a late reply; technical support told
    me to stop the Windows Update service via some administrative command in the
    command prompt, then rename C:\Windows\SoftwareDistribution to some dummy
    name, then restart Windows Update service via another similar administrative
    command. Then run an SFC command which detected several corrupted files but
    could not repair them, and a CBS log was generated which I compressed into a
    ZIP archive and sent back to technical support. Meanwhile I tried to run
    again the WUA 3.0 installer but again got the error 80073712. But then
    decided to run again Windows Update from the Control Panel, and this time it
    checked and detected several updates missing from my computer (that is, no
    more error 80073712). So perhaps WUA 3.0 was already installed in my machine.
    Now my worry is on those corrupt files reported by the CBS log generated by
    the SFC command.

    A copy of the ZIP containing my CBS log can be found below:
    http://charsetplus.tripod.com/CBS.zip
     
    Jedi787Plus, Feb 26, 2008
    #36
  17. naraku4656

    TaurArian Guest

    Thanks for updating the thread jedi787plus. Await the tech's review of the file you sent
    them.
    This thread may assist others with this problem in the future.
    K

    --
    ====================================
    TaurArian [MVP] 2005-2008 - Australia
    ====================================
    How to ask a question: http://support.microsoft.com/kb/555375
    http://taurarian.mvps.org/index.htm
    Emails will not be acknowledged - please post to the newsgroup so all may benefit.
    Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


    |I did so while I was posting here. I got a late reply; technical support told
    | me to stop the Windows Update service via some administrative command in the
    | command prompt, then rename C:\Windows\SoftwareDistribution to some dummy
    | name, then restart Windows Update service via another similar administrative
    | command. Then run an SFC command which detected several corrupted files but
    | could not repair them, and a CBS log was generated which I compressed into a
    | ZIP archive and sent back to technical support. Meanwhile I tried to run
    | again the WUA 3.0 installer but again got the error 80073712. But then
    | decided to run again Windows Update from the Control Panel, and this time it
    | checked and detected several updates missing from my computer (that is, no
    | more error 80073712). So perhaps WUA 3.0 was already installed in my machine.
    | Now my worry is on those corrupt files reported by the CBS log generated by
    | the SFC command.
    |
    | A copy of the ZIP containing my CBS log can be found below:
    | http://charsetplus.tripod.com/CBS.zip
    |
    | "TaurArian" wrote:
    |
    | > How to obtain assistance from MS Support
    | >
    | > Customers in the U.S. and Canada can receive technical support from Microsoft Product
    | > Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are
    | > associated with security updates or using Automatic Updates. When you call, clearly
    state
    | > that your problem is. Note any error codes etc.
    | >
    | > In other countries, see http://support.microsoft.com/security
    | > "No-Charge Support...for virus and other security-related" issues in right-hand menu
    for
    | > localized contact information.
    | >
    | > For more information about how to contact Microsoft for support issues, visit the
    | > International Support Web site:
    | > https://support.microsoft.com/common/international.aspx
    | >
    | > Start a free Windows Update support incident request:
    | > https://support.microsoft.com/oas/default.aspx?gprid=6527
    | >
    | >
    | > --
    | > ====================================
    | > TaurArian [MVP] 2005-2008 - Australia
    | > ====================================
    | > How to ask a question: http://support.microsoft.com/kb/555375
    | > http://taurarian.mvps.org/index.htm
    | > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
    | > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
    | >
    | >
    | > | > |I downloaded the new WUA version. Tried to install it and it also failed with
    | > | the same error code 80073712. It seems that Windows Update cannot proceed to
    | > | check for other updates online because it is trying to install WUA 3.0 and
    | > | the WUA 3.0 installer itself is failing and triggering the same error code. I
    | > | reported the problem via Control Panel\Problem Reports and Solutions. So far
    | > | no solution received. Any clues?
    | > |
    | > | By the way, this was a fresh re-install of Windows Vista I did last week
    | > | after installing a new motherboard with different chipset (thus requiring the
    | > | re-install); I can't afford to re-install it again now and start it all over
    | > | again and re-spend four precious days of re-configuration and re-updating.
    | > |
    | > | "TaurArian" wrote:
    | > |
    | > | > Reinstall the Windows Update Agent - The links to all are in the below kb article.
    | > | > A new version of the Windows Update Agent is available
    | > | > http://support.microsoft.com/kb/946928
    | > | >
    | > | >
    | > | > --
    | > | > ====================================
    | > | > TaurArian [MVP] 2005-2008 - Australia
    | > | > ====================================
    | > | > How to ask a question: http://support.microsoft.com/kb/555375
    | > | > http://taurarian.mvps.org/index.htm
    | > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
    | > | > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
    | > | >
    | > | >
    | > | > | > | > | Originally, I was getting error code C015001A with Windows Update, until I
    | > | > | manually downloaded and installed SP1 prerequisites KB937287 and KB938371
    | > | > | from the Download Ctr, rebooted, then successfully installed the two .NET
    | > | > | Framework updates KB929300 & KB110806 from the .NET 3.5 redist package,
    | > | > | rebooted again, then at last successfully installed .NET Framework 3.5 from
    | > | > | the same package. Now I get error code 80073712 on Windows Update, yet I
    | > | > | don't see any pending.xml file on C:\Windows\WinSxS. What shall I do? And
    | > | > | where is the x64 version of WUA 3.0 available for download?
    | > | > |
    | > | > | (I do, however, see a similarly-named file,
    | > | > | 5adfbf9a4677c801f7430000fc150814.pending.xml, on
    | > | > | C:\Windows\winsxs\Temp\PendingRenames, and I am also unable to delete it. I
    | > | > | haven't tried these command-line commands on this file, shall I?)
    | > | > |
    | > | > | "AWHP" wrote:
    | > | > |
    | > | > | > After a long search, some good inputs, here finally a procedure that worked
    | > | > | > for me:
    | > | > | > All credits to CogitoErgoSum on forums, hereunder his procedure with a
    | > | > | > slight modification:
    | > | > | >
    | > | > | > I assume MS will deliver a patch sooner or later for this issue... however, I
    | > | > | > fixed it with the help of MS Support.
    | > | > | >
    | > | > | > DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it
    | > | > | > will fix it for anybody else! Moreover, renaming system files might corrupt
    | > | > | > your system!!!
    | > | > | >
    | > | > | > The issue is that the WUA 3.0 (7.0.6000.374) upgrade is corrupted,
    | > | > | > essentially the system reports the WUA to be 7.0.6000.374 but the files on
    | > | > | > the disk are still from the old version (you can check some of the DLLs like
    | > | > | > wups.dll, wuaueng.dll etc... in the windows\system32) ... and you cannot
    | > | > | > install the WUA 3.0 even manually.
    | > | > | >
    | > | > | > delete the following file:
    | > | > | >
    | > | > | > C:\windows\winsxs\pending.xml
    | > | > | >
    | > | > | > Since Windows security will not allow you to do this, hereunder the
    | > | > | > procedure to take ownership of the file:
    | > | > | >
    | > | > | > run a command prompt with "Run as Administrator".
    | > | > | > Type in the following commands:
    | > | > | >
    | > | > | > takeown /f C:\Windows\winsxs\pending.xml
    | > | > | >
    | > | > | >
    | > | > | > cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F
    | > | > | >
    | > | > | > then delete the file
    | > | > | > Reboot the machine, then manually install the WUA 3.0 downloadable from
    | > | > | > here:
    | > | > | >
    | > | >
    | >
    http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe
    | > | > | >
    | > | > | > This should fix the Error 80073712 when the other solutions do not work.
    | > | > | >
    | > | > | > BE AWARE that renaming C:\windows\winsxs\pending.xml might have
    | > | > | > unrecoverable impacts on your Vista installation
    | > | > | >
    | > | > | >
    | > | > | >
    | > | > | >
    | > | > | > "Hoock the Spook" wrote:
    | > | > | >
    | > | > | > > There is no solution to this MS error other than to reinstall Vista!
    | > | > | > >
    | > | > | > > After days and days of calling MS Australia, I finally got onto a Techy who
    | > | > | > > advised that there "was no way to fix this error" sorry, go and get stuffed
    | > | > | > > customer. We have your money now it is a problem belong you!!! God I love
    | > | > | > > Microsoft!
    | > | > | > >
    | > | >
    | > | >
    | > | >
    | >
    | >
    | >
     
    TaurArian, Feb 26, 2008
    #37
  18. naraku4656

    Jedi787Plus Guest

    I contacted MS technical support. This is what they told me:

    ***

    Step 1: Rename the Windows Update Softwaredistribution folder
    ==========================================
    This problem may occur if the Windows Update, Software distribution folder
    has been corrupted. We can refer to the following steps to rename this
    folder. Please note that the folder will be re-created the next time we visit
    the Windows Update site.

    1. Close all the open windows.
    2. Click the "Start" Button, click "All programs", and click "Accessories".
    3. Right-click "Command Prompt", and click "Run as administrator".
    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ"
    (without the quotes) and press Enter.

    Note: Please look at the cmd window and make sure it says that it was
    successfully stopped before we try to rename the folder. However, if it
    failed, please let me know before performing any further steps and include
    any error messages you may have received when it failed.

    5. Click the "Start" Button, in the "Start Search" box, type in "%windir%"
    (without the quotes) and press Enter.
    6. In the opened folder, look for the folder named "SoftwareDistribution".
    7. Right-click on the folder, select "Rename" and type "SDold" (without the
    quotes) to rename this folder.
    8. Still in "Administrator: Command Prompt" window, type the command "net
    start WuAuServ" (without the quotes) in the opened window to restart the
    Windows Updates service.

    Note: Please look at the cmd window and make sure it says that it was
    successfully started. However, if it failed, please let me know before
    performing any further steps and include any error messages you may have
    received when it failed.

    Step 2: SFC
    ============
    Use the System File Checker (SFC) to scan system files for Vista
    =====================================================
    The System File Checker tool enable an administrator to scan all protected
    files to verify their versions. To do so, follow these steps:

    1. Click "Start", type "CMD" (without quotation marks) in the "Start Search"
    box. Right click on the "CMD.exe" file, choose "Run as Administrator"
    2. Copy and paste "SFC /Scannow" (without quotation marks) in the "Open"
    box, and click "OK".

    Note: There is a SPACE between "SFC" and "/Scannow", this command will take
    several minutes to complete and may require access to the Windows
    installation source files. If you are prompted to insert the CD, click
    "Continue" each time it prompts. In addition the process may stop at 99%. If
    this happens, please wait for some time and close it if it still stops at 99%.

    ***

    The SFC command above detected several corrupted files on my system but
    could not repair them, and a CBS log was generated which I compressed into a
    ZIP archive and sent back to them by email.
    They later told me on the same message to run Windows Update from the
    Control Panel. This time it checked and detected several updates missing from
    my computer (that is, no more error 80073712).

    Now my worry is on those corrupt files reported by the CBS log generated by
    the SFC command.
     
    Jedi787Plus, Feb 26, 2008
    #38
  19. I did every thing you said and still get the same error code 80073712

    do you have to reboot?
     
    vista problem, Mar 14, 2008
    #39
  20. Then perhaps you should contact MS Tech Support, too?!

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Mar 15, 2008
    #40
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