"Error on page"

Discussion in 'Internet Explorer' started by Marko, Feb 15, 2008.

  1. Marko

    Steve Guest

    I can read your latest post. I am in the process of trying your suggestions.

    Thanks
    Steve
     
    Steve, Jan 31, 2010
    #21
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  2. Marko

    Steve Guest

    I removed all programs from task tray. I uninstalled IE8 and rebooted twice.
    When I ran the IE8 installation from the saved file on desk top I ran into a
    problem. After about 5 mins of running I got the following:
    SVCHOST.EXE Application Error
    The instruction at "0x500f00ed" referenced memory at "0x00000138". The
    memory could not be "read".
    Click OK to terminate the program
    Click CANCEL to debug program

    When I clicked OK to terminate the program I then clicked OK to send error
    report to MSN. "Preparing error report" started but did not proceed to the
    next steps. I then canceled the error reporting and the system went back to
    the downloading of IE8 but the systems did not seem to be doing anything. I
    tried to end this process from Windows Task Manager but the program would not
    end. Therefore, I had to turn the PC at the switch. I tried the downloading
    of IE8 a few times and got the same results. Right now I am running with IE7.
    Any other suggestions?

    Thanks
    Steve
     
    Steve, Jan 31, 2010
    #22
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  3. As I suspected from the start, you are seeing the effects of a hijackware
    infection.

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via...

    Consumer Security Support home page
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here.

    Checking for/Help with Hijackware:
    • http://mvps.org/winhelp2002/unwanted.htm
    • http://inetexplorer.mvps.org/tshoot.html
    • http://www.mvps.org/sramesh2k/Malware_Defence.htm
    • http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
     
    PA Bear [MS MVP], Feb 1, 2010
    #23
  4. Marko

    Steve Guest

    I have talked with Dell (the PC I have) and they said they will help me
    reformat my C: and reload Windows after I have copied appropriate files to a
    USB drive that I purchased. One question: Since you believe I have some
    hijackware infection are there any precautions I should take when copying
    files to the USB drive or files that I should NOT copy? How can I insure the
    files I copy to the USB drive do not contain the hijackware infection(s)?
    Just to let you know I have been running with Norton since I purchased my PC
    back in 2005 and it never has never expired nor do I recall any time that the
    PC ran without Norton running. However, considering the capabilities of the
    hijackers I could not imagine when or how my PC got infected.
     
    Steve, Feb 15, 2010
    #24
  5. Do not place any of your backed up data on any computer until you're run
    multiple anti-virus and anti-spyware scans on the data while it resides on
    the flash drive. And note that the flash drive could become infected simply
    by being connected to the infested computer (which as why I'd recommend
    putting the back-up on CD or DVD instead).
     
    PA Bear [MS MVP], Feb 15, 2010
    #25
  6. Marko

    Steve Guest

    Just to let you know that I worked with Dell and we did:
    1. Backed up files to USB disk
    2. Ran scans of files on C: and found rogue problems and removed them
    3. Re-installed Windows XP Pro but did not reformat the C:
    4. Ran scans of the USB files, found rogue problems and removed them
    5. The following day I re-ran the scan of C: and found rogue problem again,
    called Dell and he stated that the rogue problem existed in the check
    point(s). He showed me how to remove existing check points and how to create
    new check points. Once this was done ran another scan and did not find any
    more rogue problems. Ran additional scans a few days later and did not find
    any problems.
    6. I now can get to MS Window Update (which the problem started Oct 2008)
    from the MS Directory and do not get any problems with "error on page."

    HOWEVER----
    1. In trying to get to the Community section of Microsoft.com discussions
    for “Error on Page†(the discussions we have been having)(
    http://www.microsoft.com/communitie...839a15bef262&lang=en&cr=US&sloc=en-us&m=1&p=1)
    , I had been getting and still get an error when I try to sign in. I enter
    my email address (it does not supply my email address even though I selected
    that it be retained from a previous session) and password. What I get back
    is:

    Internet Explorer cannot display the webpage

    What you can try:

    It appears you are connected to the Internet, but you might want to try to
    reconnect to the Internet.


    Retype the address.


    Go back to the previous page.


    Most likely causes:
    • You are not connected to the Internet.
    • The website is encountering problems.
    • There might be a typing error in the address.

    More information



    Then I go back to a recent page in history which points to where I first
    tried to sign into the Community section of Microsoft.com discussions. The
    page presented is the first page of the “Error on Page†discussion we have
    been having. The interesting thing is now in the upper right area of the page
    it displays “Sign Out†and I can proceed to communicate as normal.
    2. I do not get any notification of your posting to my questions even though
    I checked "Notify me of replies"

    I do not know if you can help here or do I need to go somewhere else in the
    Community?

    I do thank you for your help.
     
    Steve, Feb 28, 2010
    #26
  7. PA Bear [MS MVP], Feb 28, 2010
    #27
  8. Marko

    Steve Guest

    I do not understand your last response. Additional note: I am now using IE8
     
    Steve, Mar 8, 2010
    #28
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