Error Report when attempting to check for Windows / Microsoft upda

Discussion in 'Internet Explorer' started by Kiara Liessmann, May 23, 2007.

  1. Help! My computer gets an error report every time I try to obtain Microsoft
    / Windows updates. How can I fix this problem when I don't understand the
    error report? Unable to paste details of the report as it doesn't allow me
    to highlight the information.
     
    Kiara Liessmann, May 23, 2007
    #1
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  2. Use pen and paper. We can't say much without knowing the error.
     
    Frank Saunders, MS-MVP OE/WM, May 23, 2007
    #2
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  3. Kiara Liessmann

    PA Bear Guest

    How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    Update Services installation issues:
    http://support.microsoft.com/?kbid=906602

    1. See the "Need more help? Tell us what problem you are having" section of
    http://support.microsoft.com/?scid=ph;en-us;6527

    2. You cannot install some updates or programs
    http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

    3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
    associated with the download/install.

    How to read the Windowsupdate.log file
    http://support.microsoft.com/kb/902093

    3b. Compare errors to those listed here:
    http://inetexplorer.mvps.org/archive/windows_update_codes.htm and/or go to
    http://windowsupdate.microsoft.com > click on Help and Support link in left
    pane > Solve problems on your own.

    4. Windows Update Checklist:
    http://www3.telus.net/dandemar/updtcl.htm

    5. Windows Update-specific newsgroup:
    news://msnews.microsoft.com/mi­crosoft.public.windowsupdate

    Archive of Windows Update newsgroup:
    http://groups-beta.google.com/group/microsoft.public.windowsupdate
     
    PA Bear, May 23, 2007
    #3

  4. The text under the Error Signature is capturable using the mouse
    and keyboard. E.g. doubleclick on a word in it, press Ctrl-a and Ctrl-c
    and then paste it wherever you want.


    ---
     
    Robert Aldwinckle, May 24, 2007
    #4
  5. OK guys...
    here is the ERROR SIGNATURE that appears:

    AppName: iexplore.exe AppVer: 7.0.5730.11 ModName: wuweb.dll
    ModVer: 5.8.0.2469 Offset: 00018003

    There is also the following error report which was saved into my temps
    folder as a txt file:
    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="iexplore.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="custsat.dll" SIZE="33792" CHECKSUM="0xA30E1EC0"
    BIN_FILE_VERSION="9.0.3790.2428" BIN_PRODUCT_VERSION="9.0.3790.2428"
    PRODUCT_VERSION="9.0.3790.2428" FILE_DESCRIPTION="custsat"
    COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
    Operating System" FILE_VERSION="9.0.3790.2428 (srv03_sp1_qfe.050422-1043)"
    ORIGINAL_FILENAME="custsat.dll" INTERNAL_NAME="custsat" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0xD494" LINKER_VERSION="0x50002"
    UPTO_BIN_FILE_VERSION="9.0.3790.2428"
    UPTO_BIN_PRODUCT_VERSION="9.0.3790.2428" LINK_DATE="11/08/2006 05:03:34"
    UPTO_LINK_DATE="11/08/2006 05:03:34" VER_LANGUAGE="English (United States)
    [0x409]" />
    <MATCHING_FILE NAME="hmmapi.dll" SIZE="60416" CHECKSUM="0x66589FD9"
    BIN_FILE_VERSION="7.0.5730.11" BIN_PRODUCT_VERSION="7.0.5730.11"
    PRODUCT_VERSION="7.00.5730.11" FILE_DESCRIPTION="Microsoft HTTP Mail Simple
    MAPI" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet
    Explorer" FILE_VERSION="7.00.5730.11 (winmain(wmbla).061017-1135)"
    ORIGINAL_FILENAME="HMMAPI.DLL" INTERNAL_NAME="HMMAPI" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x1BEA3" LINKER_VERSION="0x60000"
    UPTO_BIN_FILE_VERSION="7.0.5730.11" UPTO_BIN_PRODUCT_VERSION="7.0.5730.11"
    LINK_DATE="10/17/2006 19:44:33" UPTO_LINK_DATE="10/17/2006 19:44:33"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="iedw.exe" SIZE="69120" CHECKSUM="0x32DBF109"
    BIN_FILE_VERSION="7.0.5730.11" BIN_PRODUCT_VERSION="7.0.5730.11"
    PRODUCT_VERSION="7.00.5730.11" FILE_DESCRIPTION="IE Crash Detection"
    COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet
    Explorer" FILE_VERSION="7.00.5730.11 (winmain(wmbla).061017-1135)"
    ORIGINAL_FILENAME="IEDW.EXE" INTERNAL_NAME="iedw" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x15A1B" LINKER_VERSION="0x60000"
    UPTO_BIN_FILE_VERSION="7.0.5730.11" UPTO_BIN_PRODUCT_VERSION="7.0.5730.11"
    LINK_DATE="10/17/2006 20:04:45" UPTO_LINK_DATE="10/17/2006 20:04:45"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="ieproxy.dll" SIZE="287744" CHECKSUM="0xA4B55A7A"
    BIN_FILE_VERSION="7.0.5730.11" BIN_PRODUCT_VERSION="7.0.5730.11"
    PRODUCT_VERSION="7.00.5730.11" FILE_DESCRIPTION="IE ActiveX Interface
    Marshaling Library" COMPANY_NAME="Microsoft Corporation"
    PRODUCT_NAME="Windows® Internet Explorer" FILE_VERSION="7.00.5730.11
    (winmain(wmbla).061017-1135)" ORIGINAL_FILENAME="ieproxy.dll"
    INTERNAL_NAME="ieproxy.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All
    rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
    VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5205E"
    LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.5730.11"
    UPTO_BIN_PRODUCT_VERSION="7.0.5730.11" LINK_DATE="11/08/2006 05:03:34"
    UPTO_LINK_DATE="11/08/2006 05:03:34" VER_LANGUAGE="English (United States)
    [0x409]" />
    <MATCHING_FILE NAME="iexplore.exe" SIZE="622080" CHECKSUM="0x5AA1F7E4"
    BIN_FILE_VERSION="7.0.5730.11" BIN_PRODUCT_VERSION="7.0.5730.11"
    PRODUCT_VERSION="7.00.5730.11" FILE_DESCRIPTION="Internet Explorer"
    COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet
    Explorer" FILE_VERSION="7.00.5730.11 (winmain(wmbla).061017-1135)"
    ORIGINAL_FILENAME="IEXPLORE.EXE" INTERNAL_NAME="iexplore" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0xA2DB1" LINKER_VERSION="0x60000"
    UPTO_BIN_FILE_VERSION="7.0.5730.11" UPTO_BIN_PRODUCT_VERSION="7.0.5730.11"
    LINK_DATE="10/17/2006 20:04:37" UPTO_LINK_DATE="10/17/2006 20:04:37"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Connection Wizard\icwconn.dll" SIZE="61440"
    CHECKSUM="0xDD04DAB" BIN_FILE_VERSION="6.0.2900.2180"
    BIN_PRODUCT_VERSION="6.0.2900.2180" PRODUCT_VERSION="6.00.2900.2180"
    FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft
    Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
    FILE_VERSION="6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)"
    ORIGINAL_FILENAME="icwconn.dll" INTERNAL_NAME="icwconn" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x11BD7" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="6.0.2900.2180"
    UPTO_BIN_PRODUCT_VERSION="6.0.2900.2180" LINK_DATE="08/04/2004 07:56:14"
    UPTO_LINK_DATE="08/04/2004 07:56:14" VER_LANGUAGE="English (United States)
    [0x409]" />
    <MATCHING_FILE NAME="Connection Wizard\icwconn1.exe" SIZE="214528"
    CHECKSUM="0xC9B5555" BIN_FILE_VERSION="6.0.2900.2180"
    BIN_PRODUCT_VERSION="6.0.2900.2180" PRODUCT_VERSION="6.00.2900.2180"
    FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft
    Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
    FILE_VERSION="6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)"
    ORIGINAL_FILENAME="icwconn1.exe" INTERNAL_NAME="icwconn1" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x3C746" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="6.0.2900.2180"
    UPTO_BIN_PRODUCT_VERSION="6.0.2900.2180" LINK_DATE="08/04/2004 05:59:19"
    UPTO_LINK_DATE="08/04/2004 05:59:19" VER_LANGUAGE="English (United States)
    [0x409]" />
    <MATCHING_FILE NAME="Connection Wizard\icwconn2.exe" SIZE="86016"
    CHECKSUM="0x7DE2AFFE" BIN_FILE_VERSION="6.0.2900.2180"
    BIN_PRODUCT_VERSION="6.0.2900.2180" PRODUCT_VERSION="6.00.2900.2180"
    FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft
    Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
    FILE_VERSION="6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)"
    ORIGINAL_FILENAME="ICWCONN2.EXE" INTERNAL_NAME="ICWCONN2" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x1DDE9" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="6.0.2900.2180"
    UPTO_BIN_PRODUCT_VERSION="6.0.2900.2180" LINK_DATE="08/04/2004 05:59:22"
    UPTO_LINK_DATE="08/04/2004 05:59:22" VER_LANGUAGE="English (United States)
    [0x409]" />
    <MATCHING_FILE NAME="Connection Wizard\icwdl.dll" SIZE="32768"
    CHECKSUM="0xF4CC9266" BIN_FILE_VERSION="6.0.2900.2180"
    BIN_PRODUCT_VERSION="6.0.2900.2180" PRODUCT_VERSION="6.00.2900.2180"
    FILE_DESCRIPTION="Internet Service MIME Mutlipart Download"
    COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
    Operating System" FILE_VERSION="6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)"
    ORIGINAL_FILENAME="ICWDL.DLL" INTERNAL_NAME="ICWDL" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x174A9" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="6.0.2900.2180"
    UPTO_BIN_PRODUCT_VERSION="6.0.2900.2180" LINK_DATE="08/04/2004 07:56:16"
    UPTO_LINK_DATE="08/04/2004 07:56:16" VER_LANGUAGE="English (United States)
    [0x409]" />
    <MATCHING_FILE NAME="Connection Wizard\icwhelp.dll" SIZE="172032"
    CHECKSUM="0xCBAB0AC0" BIN_FILE_VERSION="6.0.2900.2180"
    BIN_PRODUCT_VERSION="6.0.2900.2180" PRODUCT_VERSION="6.00.2900.2180"
    FILE_DESCRIPTION="Internet Connection Wizard Helper functions"
    COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
    Operating System" FILE_VERSION="6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)"
    ORIGINAL_FILENAME="icwhelp.dll" INTERNAL_NAME="icwhelp" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x33E62" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="6.0.2900.2180"
    UPTO_BIN_PRODUCT_VERSION="6.0.2900.2180" LINK_DATE="08/04/2004 07:56:17"
    UPTO_LINK_DATE="08/04/2004 07:56:17" VER_LANGUAGE="English (United States)
    [0x409]" />
    <MATCHING_FILE NAME="Connection Wizard\icwres.dll" SIZE="61440"
    CHECKSUM="0xA488AA92" BIN_FILE_VERSION="6.0.2600.0"
    BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000"
    FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft
    Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
    FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)"
    ORIGINAL_FILENAME="icwres.dll" INTERNAL_NAME="icwres" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x1AA60" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0"
    LINK_DATE="08/18/2001 05:35:05" UPTO_LINK_DATE="08/18/2001 05:35:05"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Connection Wizard\icwrmind.exe" SIZE="24576"
    CHECKSUM="0x70643FDC" BIN_FILE_VERSION="6.0.2900.2180"
    BIN_PRODUCT_VERSION="6.0.2900.2180" PRODUCT_VERSION="6.00.2900.2180"
    FILE_DESCRIPTION="Internet Connection Wizard Reminder"
    COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
    Operating System" FILE_VERSION="6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)"
    ORIGINAL_FILENAME="ICWRMIND.EXE" INTERNAL_NAME="ICWRMIND" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x13447" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="6.0.2900.2180"
    UPTO_BIN_PRODUCT_VERSION="6.0.2900.2180" LINK_DATE="08/04/2004 05:59:09"
    UPTO_LINK_DATE="08/04/2004 05:59:09" VER_LANGUAGE="English (United States)
    [0x409]" />
    <MATCHING_FILE NAME="Connection Wizard\icwtutor.exe" SIZE="73728"
    CHECKSUM="0xF945F7EB" BIN_FILE_VERSION="6.0.2600.0"
    BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000"
    FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft
    Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
    FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)"
    ORIGINAL_FILENAME="icwtutor.exe" INTERNAL_NAME="icwtutor" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x16B27" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0"
    LINK_DATE="08/17/2001 20:49:08" UPTO_LINK_DATE="08/17/2001 20:49:08"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Connection Wizard\icwutil.dll" SIZE="49152"
    CHECKSUM="0xB9156DF5" BIN_FILE_VERSION="6.0.2900.2180"
    BIN_PRODUCT_VERSION="6.0.2900.2180" PRODUCT_VERSION="6.00.2900.2180"
    FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft
    Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
    FILE_VERSION="6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)"
    ORIGINAL_FILENAME="icwutil.dll" INTERNAL_NAME="icwutil" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0xF816" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="6.0.2900.2180"
    UPTO_BIN_PRODUCT_VERSION="6.0.2900.2180" LINK_DATE="08/04/2004 07:56:19"
    UPTO_LINK_DATE="08/04/2004 07:56:19" VER_LANGUAGE="English (United States)
    [0x409]" />
    <MATCHING_FILE NAME="Connection Wizard\inetwiz.exe" SIZE="20480"
    CHECKSUM="0x3D8A325B" BIN_FILE_VERSION="6.0.2900.2180"
    BIN_PRODUCT_VERSION="6.0.2900.2180" PRODUCT_VERSION="6.00.2900.2180"
    FILE_DESCRIPTION="Internet Connection Wizard" COMPANY_NAME="Microsoft
    Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
    FILE_VERSION="6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)"
    ORIGINAL_FILENAME="INETWIZ.EXE" INTERNAL_NAME="INETWIZ" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0xE297" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="6.0.2900.2180"
    UPTO_BIN_PRODUCT_VERSION="6.0.2900.2180" LINK_DATE="08/04/2004 05:59:25"
    UPTO_LINK_DATE="08/04/2004 05:59:25" VER_LANGUAGE="English (United States)
    [0x409]" />
    <MATCHING_FILE NAME="Connection Wizard\isignup.exe" SIZE="16384"
    CHECKSUM="0xF8AB8D6E" BIN_FILE_VERSION="6.0.2600.0"
    BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000"
    FILE_DESCRIPTION="Internet Signup" COMPANY_NAME="Microsoft Corporation"
    PRODUCT_NAME="Microsoft® Windows® Operating System"
    FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)"
    ORIGINAL_FILENAME="ISIGNUP.EXE" INTERNAL_NAME="ISIGNUP" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x443C" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0"
    LINK_DATE="08/17/2001 20:48:46" UPTO_LINK_DATE="08/17/2001 20:48:46"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Connection Wizard\trialoc.dll" SIZE="40960"
    CHECKSUM="0x68F70073" BIN_FILE_VERSION="6.0.2600.0"
    BIN_PRODUCT_VERSION="6.0.2600.0" PRODUCT_VERSION="6.00.2600.0000"
    FILE_DESCRIPTION="Internet Connection Wizard Trial Reminder Helper"
    COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
    Operating System" FILE_VERSION="6.00.2600.0000 (xpclient.010817-1148)"
    ORIGINAL_FILENAME="trialoc.dll" INTERNAL_NAME="trialoc" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x198FE" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="6.0.2600.0" UPTO_BIN_PRODUCT_VERSION="6.0.2600.0"
    LINK_DATE="08/18/2001 05:36:03" UPTO_LINK_DATE="08/18/2001 05:36:03"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="MUI\0409\mscorier.dll" SIZE="150016"
    CHECKSUM="0x474583EB" BIN_FILE_VERSION="2.0.50727.42"
    BIN_PRODUCT_VERSION="2.0.50727.42" PRODUCT_VERSION="2.0.50727.42"
    FILE_DESCRIPTION="Microsoft .NET Runtime IE resources"
    COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® .NET Framework"
    FILE_VERSION="2.0.50727.42 (RTM.050727-4200)"
    ORIGINAL_FILENAME="mscorier.dll" INTERNAL_NAME="mscorier.dll"
    LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
    VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
    MODULE_TYPE="WIN32" PE_CHECKSUM="0x29FD4" LINKER_VERSION="0x80000"
    UPTO_BIN_FILE_VERSION="2.0.50727.42" UPTO_BIN_PRODUCT_VERSION="2.0.50727.42"
    LINK_DATE="09/23/2005 07:14:22" UPTO_LINK_DATE="09/23/2005 07:14:22"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="PLUGINS\nppdf32.dll" SIZE="77824"
    CHECKSUM="0x66ECA84B" BIN_FILE_VERSION="7.0.9.50"
    BIN_PRODUCT_VERSION="7.0.9.50" PRODUCT_VERSION="7.0.9.2006121800"
    FILE_DESCRIPTION="Adobe Acrobat Plug-In Version 7.00 for Netscape"
    COMPANY_NAME="Adobe Systems Inc." PRODUCT_NAME="Adobe Acrobat"
    FILE_VERSION="7.0.9.2006121800" ORIGINAL_FILENAME="NPPDF32.DLL"
    LEGAL_COPYRIGHT="Copyright 1984-2006 Adobe Systems Incorporated and its
    licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
    VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x21DBB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.9.50"
    UPTO_BIN_PRODUCT_VERSION="7.0.9.50" LINK_DATE="12/18/2006 12:18:29"
    UPTO_LINK_DATE="12/18/2006 12:18:29" VER_LANGUAGE="English (United States)
    [0x409]" />
    <MATCHING_FILE NAME="PLUGINS\npqtplugin.dll" SIZE="131072"
    CHECKSUM="0x3DE040A5" BIN_FILE_VERSION="7.1.5.120"
    BIN_PRODUCT_VERSION="7.1.5.120" PRODUCT_VERSION="QuickTime 7.1.5"
    FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of
    multimedia content in Web pages. For more information, visit the <A
    HREF=http://www.apple.com/quicktime/>QuickTime</A> Web site."
    COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="QuickTime Plug-in 7.1.5"
    FILE_VERSION="7.1.5" ORIGINAL_FILENAME="npqtplugin.dll"
    INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Computer,
    Inc. 1989-2007" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
    VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
    UPTO_BIN_FILE_VERSION="7.1.5.120" UPTO_BIN_PRODUCT_VERSION="7.1.5.120"
    LINK_DATE="02/16/2007 17:52:48" UPTO_LINK_DATE="02/16/2007 17:52:48"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="PLUGINS\npqtplugin2.dll" SIZE="131072"
    CHECKSUM="0x3DE040A5" BIN_FILE_VERSION="7.1.5.120"
    BIN_PRODUCT_VERSION="7.1.5.120" PRODUCT_VERSION="QuickTime 7.1.5"
    FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of
    multimedia content in Web pages. For more information, visit the <A
    HREF=http://www.apple.com/quicktime/>QuickTime</A> Web site."
    COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="QuickTime Plug-in 7.1.5"
    FILE_VERSION="7.1.5" ORIGINAL_FILENAME="npqtplugin.dll"
    INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Computer,
    Inc. 1989-2007" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
    VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
    UPTO_BIN_FILE_VERSION="7.1.5.120" UPTO_BIN_PRODUCT_VERSION="7.1.5.120"
    LINK_DATE="02/16/2007 17:52:48" UPTO_LINK_DATE="02/16/2007 17:52:48"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="PLUGINS\npqtplugin3.dll" SIZE="131072"
    CHECKSUM="0x3DE040A5" BIN_FILE_VERSION="7.1.5.120"
    BIN_PRODUCT_VERSION="7.1.5.120" PRODUCT_VERSION="QuickTime 7.1.5"
    FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of
    multimedia content in Web pages. For more information, visit the <A
    HREF=http://www.apple.com/quicktime/>QuickTime</A> Web site."
    COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="QuickTime Plug-in 7.1.5"
    FILE_VERSION="7.1.5" ORIGINAL_FILENAME="npqtplugin.dll"
    INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Computer,
    Inc. 1989-2007" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
    VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
    UPTO_BIN_FILE_VERSION="7.1.5.120" UPTO_BIN_PRODUCT_VERSION="7.1.5.120"
    LINK_DATE="02/16/2007 17:52:48" UPTO_LINK_DATE="02/16/2007 17:52:48"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="PLUGINS\npqtplugin4.dll" SIZE="131072"
    CHECKSUM="0x3DE040A5" BIN_FILE_VERSION="7.1.5.120"
    BIN_PRODUCT_VERSION="7.1.5.120" PRODUCT_VERSION="QuickTime 7.1.5"
    FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of
    multimedia content in Web pages. For more information, visit the <A
    HREF=http://www.apple.com/quicktime/>QuickTime</A> Web site."
    COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="QuickTime Plug-in 7.1.5"
    FILE_VERSION="7.1.5" ORIGINAL_FILENAME="npqtplugin.dll"
    INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Computer,
    Inc. 1989-2007" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
    VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
    UPTO_BIN_FILE_VERSION="7.1.5.120" UPTO_BIN_PRODUCT_VERSION="7.1.5.120"
    LINK_DATE="02/16/2007 17:52:48" UPTO_LINK_DATE="02/16/2007 17:52:48"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="PLUGINS\npqtplugin5.dll" SIZE="131072"
    CHECKSUM="0x3DE040A5" BIN_FILE_VERSION="7.1.5.120"
    BIN_PRODUCT_VERSION="7.1.5.120" PRODUCT_VERSION="QuickTime 7.1.5"
    FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of
    multimedia content in Web pages. For more information, visit the <A
    HREF=http://www.apple.com/quicktime/>QuickTime</A> Web site."
    COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="QuickTime Plug-in 7.1.5"
    FILE_VERSION="7.1.5" ORIGINAL_FILENAME="npqtplugin.dll"
    INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Computer,
    Inc. 1989-2007" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
    VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
    UPTO_BIN_FILE_VERSION="7.1.5.120" UPTO_BIN_PRODUCT_VERSION="7.1.5.120"
    LINK_DATE="02/16/2007 17:52:48" UPTO_LINK_DATE="02/16/2007 17:52:48"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="PLUGINS\npqtplugin6.dll" SIZE="131072"
    CHECKSUM="0x3DE040A5" BIN_FILE_VERSION="7.1.5.120"
    BIN_PRODUCT_VERSION="7.1.5.120" PRODUCT_VERSION="QuickTime 7.1.5"
    FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of
    multimedia content in Web pages. For more information, visit the <A
    HREF=http://www.apple.com/quicktime/>QuickTime</A> Web site."
    COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="QuickTime Plug-in 7.1.5"
    FILE_VERSION="7.1.5" ORIGINAL_FILENAME="npqtplugin.dll"
    INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Computer,
    Inc. 1989-2007" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
    VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
    UPTO_BIN_FILE_VERSION="7.1.5.120" UPTO_BIN_PRODUCT_VERSION="7.1.5.120"
    LINK_DATE="02/16/2007 17:52:48" UPTO_LINK_DATE="02/16/2007 17:52:48"
    VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="PLUGINS\npqtplugin7.dll" SIZE="131072"
    CHECKSUM="0x3DE040A5" BIN_FILE_VERSION="7.1.5.120"
    BIN_PRODUCT_VERSION="7.1.5.120" PRODUCT_VERSION="QuickTime 7.1.5"
    FILE_DESCRIPTION="The QuickTime Plugin allows you to view a wide variety of
    multimedia content in Web pages. For more information, visit the <A
    HREF=http://www.apple.com/quicktime/>QuickTime</A> Web site."
    COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="QuickTime Plug-in 7.1.5"
    FILE_VERSION="7.1.5" ORIGINAL_FILENAME="npqtplugin.dll"
    INTERNAL_NAME="QuickTime Plug-In" LEGAL_COPYRIGHT="Copyright Apple Computer,
    Inc. 1989-2007" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4"
    VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
    UPTO_BIN_FILE_VERSION="7.1.5.120" UPTO_BIN_PRODUCT_VERSION="7.1.5.120"
    LINK_DATE="02/16/2007 17:52:48" UPTO_LINK_DATE="02/16/2007 17:52:48"
    VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    <EXE NAME="wuweb.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="wuweb.dll" SIZE="173536" CHECKSUM="0xC83E765D"
    BIN_FILE_VERSION="5.8.0.2469" BIN_PRODUCT_VERSION="5.8.0.2469"
    PRODUCT_VERSION="5.8.0.2469" FILE_DESCRIPTION="Windows Update Web Control"
    COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
    Operating System" FILE_VERSION="5.8.0.2469 built by: lab01_n(wmbla)"
    ORIGINAL_FILENAME="wuweb.dll" INTERNAL_NAME="wuweb.dll" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0x320F3" LINKER_VERSION="0x50002"
    UPTO_BIN_FILE_VERSION="5.8.0.2469" UPTO_BIN_PRODUCT_VERSION="5.8.0.2469"
    LINK_DATE="05/26/2005 07:16:50" UPTO_LINK_DATE="05/26/2005 07:16:50"
    VER_LANGUAGE="Language Neutral [0x0]" />
    </EXE>
    <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="984064" CHECKSUM="0xF12E1D4A"
    BIN_FILE_VERSION="5.1.2600.2945" BIN_PRODUCT_VERSION="5.1.2600.2945"
    PRODUCT_VERSION="5.1.2600.2945" FILE_DESCRIPTION="Windows NT BASE API Client
    DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
    Operating System" FILE_VERSION="5.1.2600.2945 (xpsp_sp2_gdr.060704-2349)"
    ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
    Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
    VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
    PE_CHECKSUM="0xF724D" LINKER_VERSION="0x50001"
    UPTO_BIN_FILE_VERSION="5.1.2600.2945"
    UPTO_BIN_PRODUCT_VERSION="5.1.2600.2945" LINK_DATE="07/05/2006 10:55:00"
    UPTO_LINK_DATE="07/05/2006 10:55:00" VER_LANGUAGE="English (United States)
    [0x409]" />
    </EXE>
    </DATABASE>

    Unfortunately I'm not an expert on computers so sorry if this means nothing!

    Cheers,
    Kiara
     
    Kiara Liessmann, May 27, 2007
    #5

  6. That shows a crash in a standard module used during updating
    and it also shows that you are behind in your maintenance,
    so it's a good thing you are trying to do this... ; )

    ....


    The only possibly unusual things I noticed in the report were the many files
    dealing with ICW. Where did you get your IE from? Also, some third-party
    add-ons are present. FWIW I would try using the Manage Add-ons tool to
    remove or at least temporarily disable them to see if that changes your symptom.


    Another possible tack to take would be further diagnosis using the drwtsn32.log.
    E.g. in there you would find a line prefixed by FAULT -> at an address
    corresponding to the above crash offset (e.g. probably 0x509F8003)
    The Stack Back Trace for the crashing thread would then show what
    other modules were involved besides the one the crash occurred in.


    While finding that load address for you I realized that wuweb.dll is itself
    part of an add-on, which therefore you also could try removing it and
    see if your symptom improved when it gets reinstalled.
    E.g. use the View Objects tool (Alt-T,O,Alt-S,o) to remove
    the WUWebControl Class. It should be redownloaded and reinstalled
    the next time you try to go to the Windows Update site (e.g. press Alt-T,U)


    Good luck

    Robert
    ---
     
    Robert Aldwinckle, May 30, 2007
    #6
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