Event ID 2424 190 times a day.

Discussion in 'Windows Small Business Server' started by Keven, May 12, 2009.

  1. Keven

    Keven Guest

    Since the fourth I have had 190 occurences a day on an SBS 2008 server of
    Event ID 2424. This company doesn't even touch their sharepoint preferring
    more traditional file sharing instead so I'm pretty confident it wasn't a
    user change. On remote connection I was able to succesfully connec to their
    "companyweb" site and it looks right out of the box with no changes to it.

    I don't know enough about sharepoint to troubleshoot this one and can't seem
    to find a solution online save a few people ranting about microsoft telling
    them to "just ignore the error" so I thought I'd try posting it here.


    Details of this event ID is below.

    Event Source Event ID Last Occurence
    Windows SharePoint Services 3 Search 2424 5/5/2009 2:55:38 AM
    Event Details:
    The update cannot be started because the content sources cannot be accessed.
    Fix the errors and try the update again. Context: Application ''Search'',
    Catalog ''index file on the search server Search''
     
    Keven, May 12, 2009
    #1
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  2. Hello Keven,

    Thank you for posting here.

    According to your description, I understand that:

    You receive the Event ID 2424 that indicates issues in WSS Search service.

    If I have misunderstood the problem, please don't hesitate to let me know.

    Suggestions:
    =====================
    Typically, the issue may result from the improper access mappings in the
    WSS. Please make sure that the access mappings are in the default settings.
    Improper mappings will broke the search service and log the Event 2424. To
    check it:

    1. In the WSS Central Administration--->Operations---> Alternate access
    mappings check whether it has the default mappings:

    Internal URL Zone
    Https://sites:987 Default
    Http://companyweb Intranet
    Http://<SBS_server_name>:4721 Default

    2. Make sure that the you can access the site via URL Http://companyweb.

    Related information for your reference:

    Error message when you perform a search query after you upgrade to the
    release version of Microsoft Windows SharePoint Services 3.0: "Your search
    cannot be completed because of a service error"
    http://support.microsoft.com/default.aspx?scid=kb;en-us;927012

    Hope it helps. If you have any questions or concerns, please do not
    hesitate to let me know.






    Best regards,

    Miles Li
    Microsoft Online Newsgroup Support

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    Miles Li [MSFT], May 14, 2009
    #2
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  3. Keven

    Keven Guest

    Thank you for the reply. All the settings were as you had suggested I check
    but the KB Article had an interesting suggestion I have implimented and will
    see if it solves the errors.

    Regards,
    Keven.
     
    Keven, May 14, 2009
    #3
  4. Hello Keven,

    Thanks for the update.

    Please take your time to monitor the error. If you have any questions or
    concerns, please do not hesitate to let us know. I will follow up as soon
    as possible.



    Best regards,

    Miles Li
    Microsoft Online Newsgroup Support

    ==================================================================
    Please post your EBS related questions to the EBS newsgroup on Connect
    website:
    https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx


    If you want to use a newsreader other than a web forum to access these
    newsgroups,
    please refer to the following blog to apply NNTP password and configure a
    newsreader:
    http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-20
    08-newsgroups.aspx
    ==================================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ==================================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ==================================================================
     
    Miles Li [MSFT], May 15, 2009
    #4
  5. Keven

    Keven Guest

    Well if the first night is any example of what's to come it seems changing
    the user name as per KB927012 DOES fix the2424 problem as I only had 53 of
    them instead of the usual 190.

    However, I now have 206 instances of error 7023 and 206 instances of error
    6398 showing.
    Service Control Manager 7023 5/15/2009 3:00:07 AM 206
    Event Details:
    The Windows SharePoint Services Search service terminated with the following
    error: Cannot create a file when that file already exists.
    Windows SharePoint Services 3 6398 5/15/2009 3:00:06 AM 206
    Event Details:
    The Execute method of job definition
    Microsoft.SharePoint.Search.Administration.SPSearchJobDefinition (ID
    51e6fb53-ed1d-42b8-ad9c-44c9fda18619) threw an exception. More information is
    included below. The gatherer is shutting down.
     
    Keven, May 15, 2009
    #5
  6. Hello Keven,

    Thanks for the update.

    From your description, you fix Event 2424 by configuring account for the
    Search Service account. Now you are having Event 7023 and 6398 on the SBS
    2008 server.

    Both events indicates that errors prompted because of unexpected
    termination of the WSS Search service. According to the error message
    "Cannot create a file when that file already exists", please try to check
    the Search index on the SBS server. To do that:

    1. Open "services.msc" and locate the "Windows Share point service Search"
    service.
    2. Change the service startup mode is set to "Manual" and try to start the
    service.

    If the service cannot start, what error message is prompted? Furthermore,
    please verify the services in the WSS Central Administration site:

    1. Click Start, point to All Programs, point to Administrative Tools, and
    then click SharePoint 3.0 Central Administration.
    2. Click the Operations tab, and then click Services on Server.
    3. For the Windows SharePoint Services Help Search service, click Stop.
    4. Then attempt to restart the services.
    5. In the configuration page, verify the database
    sbsservername\microsoft##SSEE (WSS_search_SBSservername).

    For further investgation, please help to collect the ULS log files in the
    %Program Files%\Common Files\Microsoft Shared\web server extensions\12\LOGS
    and send to me at .

    Event ID 6398 (Windows SharePoint Services health model)
    http://technet.microsoft.com/en-us/library/cc561011.aspx

    Hope it helps. If you have any questions or concerns, please do not
    hesitate to let me know.






    Best regards,

    Miles Li
    Microsoft Online Newsgroup Support

    ==================================================================
    Please post your EBS related questions to the EBS newsgroup on Connect
    website:
    https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx


    If you want to use a newsreader other than a web forum to access these
    newsgroups,
    please refer to the following blog to apply NNTP password and configure a
    newsreader:
    http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-20
    08-newsgroups.aspx
    ==================================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ==================================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ==================================================================
     
    Miles Li [MSFT], May 18, 2009
    #6
  7. Keven

    Dr. Bill Guest

    I am experiencing the same issue. The error returned when starting the
    service manually is "Windows could not start the Windows SharePoint Services
    Search services on Local Computer. Error 183: Cannot create a file when that
    file already exists"

    Ideas?

    --
    William (Bill) Vaughn
    Author, Mentor, Consultant, Dad
    Microsoft MVP
    INETA Speaker
    www.betav.com/blog/billva
    www.betav.com
    www.hitchhikerguides.net
     
    Dr. Bill, Jul 13, 2009
    #7
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