Event ID 55 showed up during nightly backup

Discussion in 'Windows Small Business Server' started by Laurin Beckhusen, Feb 19, 2008.

  1. Hello All,

    I noticed a lot of these error messages ( 1 for each file that did not get
    copied to the nightly backup)

    Most of them are \Device\HarddiskVolumeShadowCopy113 & a few others are some
    folders sitting on the sbs2003 partition ( not the data partition).

    Well I ran chkdsk and the dell diagnostics and they both report no errors or
    problems.... The server has 2 250GB disk in a RAID 1 array fyi.

    Any suggestions on what to research or check next?

    Everything I read about or hear of mentions hardware failure, but I am
    skeptical....

    This is the first time it has happened, and hasn't happened since.

    Thanks

    **********************************
    Event Type: Error
    Event Source: Ntfs
    Event Category: Disk
    Event ID: 55
    Date: 2/14/2008
    Time: 11:20:27 PM
    User: N/A
    Computer: ******
    Description:
    The file system structure on the disk is corrupt and unusable. Please run
    the chkdsk utility on the volume \Device\HarddiskVolumeShadowCopy113.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 00 00 04 00 02 00 52 00 ......R.
    0008: 02 00 00 00 37 00 04 c0 ....7..À
    0010: 00 00 00 00 02 01 00 c0 .......À
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........
    0028: c2 00 22 00 Â.".
    ************************************************
     
    Laurin Beckhusen, Feb 19, 2008
    #1
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  2. Hello Laurin,

    Thank you for posting here.

    According to your description, I understand that you get many event error
    55 on your SBS when run backup. If I have misunderstood the problem, please
    don't hesitate to let me know.

    First, please let me know the following information:

    1. Does the backup success or fail?
    2. Do you use SBS backup to backup SBS?

    Based on my research, I suggest we try the following steps to see if we can
    resolve this issue:

    I. The corrupted System Volume Information may cause this issue. I suggest
    you:

    1. Disable shadow copies: Right click C partition on SBS, select
    Properties, select Shadow Copies tab, click Disable button.

    2. Rename the c:\System Volume Information

    3. Enable shadow copies: Right click C partition on SBS, select Properties,
    select Shadow Copies tab, click Enable button. The System Volume
    Information will be recreated.

    Then, test this issue.

    II. The real-time scan of antivirus software may cause this issue. Do you
    install any antivirus software on SBS? If yes, please disable or uninstall
    it and test this issue.

    III. Please do clean boot on SBS to narrow down this issue:

    To clean boot the problematic computer, please use the steps below:
    a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
    (without the quotation marks). Click OK.

    b. In the System Configuration Utility (MSConfig) window, click to select
    the Selective Startup button.

    c. Click to clear the check mark from the "Load startup items" below
    Selective Startup.

    d. Click the Services tab, click to check the "Hide All Microsoft Services"
    box, and remove all the check marks from the remained Non-Microsoft
    Services. Please note that the Exchange services could be marked as
    non-Microsoft. Please do not disable those services.

    e. Click OK to close the MSConfig window. Click Yes when you are asked to
    restart your computer in order to enable the changes.

    f. After restarting, please check whether this issue will reoccur.

    g. If there are no more problems, please use the above steps to enable
    services and startup items one by one in order to figure out the root cause
    of this issue.

    If we cannot resolve the issue after we perform the above steps, please
    help me collect some information for further investigation:

    1. Gather MPS network report on SBS:

    a. Download MPSrepot_network from
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_NETWORK.EXE

    b. Run MPSRPT_NETWORK.exe.

    c. The tool will automatically collect the information. This procedure will
    take 10~15 minutes.

    d. Open Windows Explorer, navigate to the folder:
    %SystemRoot%\MPSReports\Network\Reports\Cab\

    e. Send the .cab file directly to me at

    2. Please send me the backup log files:

    a. The Backupxx.log files in the folder ''C:\Documents and Settings\SBS
    Backup User\Local Settings\Application Data\Microsoft\Windows
    NT\NTBackup\data''.

    Note: Before reproduce the problem, please open NTBACKUP, click
    "Tools"->"Options" and then check "Detailed" on the "Backup Log" tab. Then
    reproduce this issue and send the backup log to me (Tools->Report).

    b. The Sbsbackuplog0x.log files which can be located under the folder
    ''%sbsprogramdir%\Support\Backup Logs''.

    I hope these steps will give you some help.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Reply-To: "Laurin Beckhusen" <>
    | From: "Laurin Beckhusen" <>
    | Subject: Event ID 55 showed up during nightly backup
    | Date: Tue, 19 Feb 2008 13:34:30 -0800
    | Lines: 45
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
    | X-RFC2646: Format=Flowed; Original
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: adsl-69-232-233-156.dsl.pltn13.pacbell.net
    69.232.233.156
    | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:93358
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Hello All,
    |
    | I noticed a lot of these error messages ( 1 for each file that did not
    get
    | copied to the nightly backup)
    |
    | Most of them are \Device\HarddiskVolumeShadowCopy113 & a few others are
    some
    | folders sitting on the sbs2003 partition ( not the data partition).
    |
    | Well I ran chkdsk and the dell diagnostics and they both report no errors
    or
    | problems.... The server has 2 250GB disk in a RAID 1 array fyi.
    |
    | Any suggestions on what to research or check next?
    |
    | Everything I read about or hear of mentions hardware failure, but I am
    | skeptical....
    |
    | This is the first time it has happened, and hasn't happened since.
    |
    | Thanks
    |
    | **********************************
    | Event Type: Error
    | Event Source: Ntfs
    | Event Category: Disk
    | Event ID: 55
    | Date: 2/14/2008
    | Time: 11:20:27 PM
    | User: N/A
    | Computer: ******
    | Description:
    | The file system structure on the disk is corrupt and unusable. Please run
    | the chkdsk utility on the volume \Device\HarddiskVolumeShadowCopy113.
    |
    | For more information, see Help and Support Center at
    | http://go.microsoft.com/fwlink/events.asp.
    | Data:
    | 0000: 00 00 04 00 02 00 52 00 ......R.
    | 0008: 02 00 00 00 37 00 04 c0 ....7..À
    | 0010: 00 00 00 00 02 01 00 c0 .......À
    | 0018: 00 00 00 00 00 00 00 00 ........
    | 0020: 00 00 00 00 00 00 00 00 ........
    | 0028: c2 00 22 00 Â.".
    | ************************************************
    |
    |
    |
     
    Terence Liu [MSFT], Feb 21, 2008
    #2
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  3. Email from customer:
    =====================

    Strange I never saw the post in my news reader ( I use outlook express )

    The problem hasn't happened since. I will try the suggestions you mentioned
    and get back to you soon. I will be traveling over the next 2 weeks, so
    please be patient.

    I answered your questions to # 1 & # 2

    1. Does the backup success or fail?

    The backup reported as failed, but when looking at the size of the backup
    it was the typical 40gb so I assume it ran, maybe it just skipped the
    corrupted files

    2. Do you use SBS backup to backup SBS?

    I use the built in NTBACKUP.exe


    -Laurin
     
    Terence Liu [MSFT], Feb 27, 2008
    #3
  4. Hello Laurin,

    Thank you for your update.

    Please feel free to take your time and have a good journey.

    For the Outlook Express issue, please don't worry, it is normal issue when
    you read newsgroup thru Outlook Express. I suggest you to rebuild the OE
    database in case it is corrupt.

    1. Close Outlook Express.

    2. Go to folder: C:\Documents and Settings\USERNAME\Local
    Settings\Application Data\Identities\GUID\Microsoft\Outlook Express\
    Or go to Tools -> Options -> Maintenance tab, click the "Store Folder¡­" to
    find the folder.

    3. Delete the data file of the problematic newsgroup: NewsgroupName.dbx

    4. Open Outlook Express and re-download all headers.

    For the backup issue, please perform the steps in my previous reply. If the
    issue persists, please let me know and gather the information I mentioned.
    I will troubleshoot it for you.

    I hope these steps will give you some help.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Newsgroups: microsoft.public.windows.server.sbs
    | From: (Terence Liu [MSFT])
    | Organization: Microsoft
    | Date: Wed, 27 Feb 2008 10:32:39 GMT
    | Subject: RE: Event ID 55 showed up during nightly backup
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | MIME-Version: 1.0
    | Content-Type: text/plain
    | Content-Transfer-Encoding: 7bit
    |
    | Email from customer:
    | =====================
    |
    | Strange I never saw the post in my news reader ( I use outlook express )
    |
    | The problem hasn't happened since. I will try the suggestions you
    mentioned
    | and get back to you soon. I will be traveling over the next 2 weeks, so
    | please be patient.
    |
    | I answered your questions to # 1 & # 2
    |
    | 1. Does the backup success or fail?
    |
    | The backup reported as failed, but when looking at the size of the backup
    | it was the typical 40gb so I assume it ran, maybe it just skipped the
    | corrupted files
    |
    | 2. Do you use SBS backup to backup SBS?
    |
    | I use the built in NTBACKUP.exe
    |
    |
    | -Laurin
    |
     
    Terence Liu [MSFT], Feb 27, 2008
    #4
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