Event ID: 7023 - Invalid access to memory location.

Discussion in 'Windows Server' started by Tom wilson, Aug 26, 2007.

  1. Tom wilson

    Tom wilson Guest

    I have a Windows 2003 R2 server running SQL Server 2000. This appears
    in the event log every 15 minutes:

    EventID: 7023
    The Network Connections service terminated with the following error:
    Invalid access to memory location.

    Sometimes it's:

    EventID: 7023
    The Cryptographic Services service terminated with the following
    error: Invalid access to memory location.

    The other odd thing is I can't get to Windows Update with this
    machine. I can get to other websites but WU takes foverer to load,
    then asks me if I want to update the softare. I say yes and it just
    sits there. In an article somewhere it suggested registering a list
    of DLL's related to Windows Update. All of them registered except
    this:

    "Loadlibrary("wuaueng.dll") failed - Invalid access to memory
    location."

    I can find no reference to this "invalid access to memory location"
    error anywhere, on any topic. Not from Google, MS, Usenet... I've
    tried everything. I've seen hundreds of following errors for event id
    7023 and this one is never mentioned.

    Any ideas?
    Thanks!
     
    Tom wilson, Aug 26, 2007
    #1
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  2. Hello,

    this comes from WSUS(automatic update):
    Loadlibrary("wuaueng.dll") failed - Invalid access to memory location

    What is the version and size of this dll on your system ?
     
    Mathieu CHATEAU, Aug 26, 2007
    #2
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  3. Tom wilson

    Tom wilson Guest

    7.0.6000.374

    Services applet says Windows Update service is "Starting" but is never
    started.
     
    Tom wilson, Aug 26, 2007
    #3
  4. on my 2003 R2 SP1, it's 5.8.0.2469

    I have missing update on this VM, i am updating to check if i got the same
    version number as you

    Did you install the WSUS V3 client ?
     
    Mathieu CHATEAU, Aug 26, 2007
    #4
  5. now i got version 7.0.6000.381
    I got all updates except service pack 2.

    Did you set WSUS through GPO?
    Is the bits service started?
    When you manualy go on the windows update website, does it work ?

    Can you try regsvr32.exe /s "C:\WINDOWS\system32\wuaueng.dll
     
    Mathieu CHATEAU, Aug 26, 2007
    #5
  6. Tom wilson

    Tom wilson Guest

    Thanks very much for the replies...

    "Did you set WSUS through GPO?"

    Sorry, I don't know what this means.

    "Is the bits service started?"

    Yes. It was set to Manual at first and not started. But it's
    currently set to "Automatic" and Started. The Windows Update service
    above it constantly says "Starting".

    "When you manualy go on the windows update website, does it work ?"

    It takes forever (1-2 mins) for the main page to load. (any other web
    site smacks up like usual). It eventually comes up and prompts me to
    Ok the Windows Component Publisher. I click Install and it sits there
    for a long time, then returns the error:

    "Error number: 0x8DDD0004

    The website has encountered a problem and cannot display the page you
    are trying to view. "

    "Can you try regsvr32.exe /s "C:\WINDOWS\system32\wuaueng.dll"

    Did that, reported no errors, made no difference.

    Tom
     
    Tom wilson, Aug 26, 2007
    #6
  7. Can you kill wuauclt.exe process in memory and start manualy the automatic
    update service ?
    If ok, can you launch: wuauclt /detectnow

    For the error from internet explorer:
    Error message when you scan for updates on a Windows XP Service Pack 2-based
    computer: "Error number: 0x8DDD0004"
    http://support.microsoft.com/kb/914227/en-us
    (If you can do the resolution part)
     
    Mathieu CHATEAU, Aug 26, 2007
    #7
  8. Tom wilson

    Tom wilson Guest

    "Can you kill wuauclt.exe process in memory and start manualy the
    automatic update service ?"

    That process is not listed in task manager. The Update service is in
    a "Starting" state and cannot be stopped, changed or disabled.

    "For the error from internet explorer:"

    From that document:

    "In the list of add-ons, click WUWebControl Class"

    This doesn't appear in any of the add on lists.

    Likely because none of the update components will install in the first
    place I would imagine.

    Thanks
    Tom
     
    Tom wilson, Aug 26, 2007
    #8
  9. that would not work, but can you still try wuauclt /detectnow ?

    Can you compare
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv
    with another working computer ?
     
    Mathieu CHATEAU, Aug 26, 2007
    #9
  10. Tom wilson

    Tom wilson Guest

    "can you still try wuauclt /detectnow"

    It just returns a command prompt. No errors, no messages.

    "Can you compare..."

    Identical when compared to another working W2003R2 server.

    Thanks
    Tom
     
    Tom wilson, Aug 26, 2007
    #10
  11. anything from c:\windows\windowsupdate.log ?

    Else
    You may disable the automatic update service, reboot,
    launch processmonitor, filtering on wuauclt.exe
    http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx

    put the automatic update to manual, and start it
    1/Does it start correctly ?
    2/Any weird things on processmonitor (acces denied...)

    the 2/ may be a long time work
     
    Mathieu CHATEAU, Aug 26, 2007
    #11
  12. Tom wilson

    Tom wilson Guest

    I think this is a job for paid support since this is a production
    server. Thank you though, I really appreciate the responses.

    Tom
     
    Tom wilson, Aug 27, 2007
    #12
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