Exch Server Calendar does not synchronise with PDA

Discussion in 'Windows Small Business Server' started by Stuart, Feb 8, 2005.

  1. Stuart

    Stuart Guest

    Weird one this. I have had PDAs running PPC2003 syncing Inbox, Contact and
    Calendar against the server via Activesync. Each PDA has now stopped being
    able to sync its calendar with the server but Inbox and Contacts are fine.
    Each PDA happily syncs with the Outlook calendar on the PC. I can't think of
    any changes I have made on the server that would affect this. ANy ideas
    gratefully received!
     
    Stuart, Feb 8, 2005
    #1
    1. Advertisements

  2. Stuart

    Jerry zhao Guest

    Hi Stuart,

    Thanks for posting here!

    From the description, I understand that your issue is that you can not
    synchronize calendars between your PDA and the SBS server. If I'm off base,
    please let me know.

    Before we start, please help me to collect the following information to
    isolate the issue:

    1. What is the exact error when you fail to synchronize the calendar?

    2. Please open Exchange System Manager and open the Properties page of the
    Exchange Server. Then on the Diagnostics Logging tab, select
    MSExchangeActiveSync. Click Maximum for all categories of this service.
    Then try to use the ActiveSync service and check to see whether there is
    any related error in the event log.

    3. Are you using anti-virus software on the SBS server? Disable it and see
    how things go from there.

    4. Did the Server ActiveSync service work before?

    5. Check if the calendar synchronization option is enabled.

    6. Delete the recently created appointment and see how things go from there.

    7. Is there any error/warning events regarding the Exchange server in the
    Application log?

    8. The issue could also be related with the free/busy status system folder,
    so I would like to suggest you to Use CleanFreeBusy switch, to do so:
    click Start, and then click Run, type outlook.exe /cleanfreebusy, and click
    OK.

    If there is any error message during the operation, provide me the exact
    message.


    If you have any questions or concerns, please feel free to let me know.
    It's my pleasure to be of assistance.

    Best regards,

    Jerry Zhao (MSFT)

    Microsoft Online Partner Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Jerry zhao, Feb 11, 2005
    #2
    1. Advertisements

  3. Stuart

    Stuart Guest

    Hi Jerry, info as follows:

    1. No error at the PDA, appears to sync because progress bar runs but PDA
    Calendar is blank.
    2. No errors
    3. Antivirus makes no difference
    4. Activesync service works for email and contacts. Worked up until two
    weeks ago on Calendar
    5. Calendar synchronization enabled on PDA
    6. Created appointment on PDA which then synced and appeared on PC, but
    intermittant success. Likewise other way.
    7. No warnings or errors
    8. Used CleanFreeBusy switch, to do so: - no errors

    Regards
    STuart
     
    Stuart, Feb 11, 2005
    #3
  4. Stuart

    Jerry zhao Guest

    Hi Stuart,

    Good to hear from you again.

    As for you issue, I would like to suggest you to perform the following
    check:

    1. If you have a corrupted/unrecognizable calendar item. One thing you can
    try is to create a subfolder for your calendar items and move them back in
    batches. See if you can synchronize the subfolder.

    2. Please make sure that you have the 'write' permission enabled to allow
    changes on the PPC to be synchronized to the Exchange Server via the
    Exchange virtual directory.

    As your issue is related to the exchange mobility, you can also try posting
    this question in the following newsgroup:microsoft.public.exchange.mobility

    If you have any concern on this thread, I am glad to be of further
    assistance. I'm glad to be of service.

    Best regards,

    Jerry Zhao (MSFT)

    Microsoft Online Partner Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Jerry zhao, Feb 16, 2005
    #4
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.