Exchange 2003 - Experiencing long delay before user mailbox is cre

Discussion in 'Windows Small Business Server' started by Sergio Mansan, Jul 26, 2005.

  1. I created an account for a new user today in active directory. They were able
    to log into the network how ever i cant setup their Outlook profile. Their
    name does not show up in our company address book. When i look at the
    properties of the account on my exchange server the exchange tabs are there
    but there is no SMTP or x400 accounts setup. Its been over 3 hours since i
    set them up. I have tried to replicate the servers to no avail. Please help.
    I have experienced this before and deleting the user and trying it again
    sometimes works. However i think it might be part of a bigger problem.
     
    Sergio Mansan, Jul 26, 2005
    #1
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  2. Sergio Mansan

    Matt Gibson Guest

    Have you installed Exchange SP1?

    Matt Gibson - GSEC
     
    Matt Gibson, Jul 26, 2005
    #2
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  3. Hello Sergio Mansan,

    Thank you for posting in the SBS newsgroup.

    Also, many thanks for Matt's input.

    According to your description, I understand that you encountered the long
    time delay before the user's e-mail address is displayed. If I have
    misunderstood your concern, please don't hesitate to let me know.

    To narrow down this issue, please answer and perform the following
    questions and steps:

    1. What method is used to create the new user? Directly add new user in
    the Active Directory Users and Computers (ADU&C) or use the Add User Wizard
    to create a new user? To use the Add User Wizard, open the Server
    Management Console, expand Standard Management -> Users, on the right pane,
    click Add a user, and then follow the instruction to finish the wizard to
    create a new user. Please check if the issue can be re-produced.

    2. Does this issue occurs on all users or certain users?

    3. Please refer to the below steps to verify the configuration of the
    Exchange Server:

    A. Start Exchange System Manager.

    B. Expand Recipients, click Recipient Update Services, on the right pane,
    right-click Recipient Update Service (ServerName) and select Properties,
    click General tab, choose Always run option under Update interval box, and
    then click Apply button.

    C. Please do the same steps in the other Recipient Update Service
    (Enterprise Configuration) item.

    D. Right-click the Recipient Update Service (ServerName or Enterprise
    Configuration) item and select Update Now.

    E. Click Recipient Policies under Recipient Update Service node, on the
    right pane, right-click Default Policy and select Apply this policy now.

    4. Please refer to the below steps to verify the configuration of the
    problematic user:

    A. Open the ADU&C, expand MyBusiness, locate the problematic user account
    in the SBSUsers or Users container.

    B. Right-click the user and select Properties, click E-mail Addresses
    tab, make sure enable the Automatically update e-mail addresses based on
    recipient policy option, and then click Apply button.

    5. If the issue persists, what's the error message when you setup the
    problematic Outlook Profile? Please kindly do a screen capture of this
    issue, and then attach it in your reply.

    I am appreciated your time and cooperation. If anything is unclear, please
    feel free to let me know. I am looking forward to hearing from you.

    Best regards,

    Nathan Liu (MSFT)
    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
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    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
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    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Nathan Liu [MSFT], Jul 27, 2005
    #3
  4. Sergio Mansan

    jack Guest

    I am searching this group today for the exact same thing.

    I will try the suggestions from Nathan.

    I do have one question about Service Packs - If I'm running SBS2003 - Should
    I only install SBS service packs? (IE I'm not supposed to install the
    exchange SP on SBS right?)

     
    jack, Jul 27, 2005
    #4
  5. Sergio Mansan

    Matt Gibson Guest

    You're perfectly fine to install Exchange SP1 on SBS.

    Currently, the only one you want to be careful about is Windows 2003 SP1.
    You can install it, but you have to follow up with SBS SP1 right after.

    Matt Gibson - GSEC
     
    Matt Gibson, Jul 27, 2005
    #5
  6. Sergio Mansan

    jack Guest

    Thanks Matt,

    where do I look to see if Exchange SP1 is installed already - we have
    auto updates turned on for this SBS box - can I assume that SBS SP1 would
    have installed the exchange SP1 as well?
    - Jack
     
    jack, Jul 27, 2005
    #6
  7. Sergio Mansan

    Matt Gibson Guest

    If you've installed SBS SP1, then yes, Exchange will be upgraded.

    If you open up the exchange system manager, drill down to the server, and go
    to its properties, it'll tell you the service pack level.

    Matt Gibson - GSEC
     
    Matt Gibson, Jul 27, 2005
    #7
  8. Sergio Mansan

    jack Guest

    Hey Matt,

    I Don't have an exchange system manager on this system (Unless it's an
    MMC I have to invoke manually) but I opened server management, opened first
    organization (Exchange) then Servers, then my server and did properties and
    it says...

    Version 6.5 (Build 6944.4)

    Is that SP1?
     
    jack, Jul 27, 2005
    #8
  9. Sergio Mansan

    Matt Gibson Guest

    Nope. It'll say SP1 if you have SP1 installed.

    Matt Gibson - GSEC
     
    Matt Gibson, Jul 27, 2005
    #9
  10. Sergio Mansan

    jack Guest

    Thanks Matt,

    I'm off to the SBS SP1 site now - looks like I could have (and probably
    should have) installed all these updates one by one anyhow!

    I tried the steps outlined by Nathan with no luck.

    Do you think there's a pretty good chance that Exchange SP1 will fix the
    email box problem ?

    - Jack
     
    jack, Jul 27, 2005
    #10
  11. Sergio Mansan

    Matt Gibson Guest

    Exchange SP1 does fix a lot of things. I'd say your chances are pretty
    good.

    Matt Gibson - GSEC
     
    Matt Gibson, Jul 27, 2005
    #11
  12. Hellow Nathan!

    I look your questions, tks!

    I try to use your sugentions, but i not have a sucess.

    When I try to create any user, I have the same problem. I check my
    configurations and steps to create a user, and I try to Update the
    recipients, and nothing.

    Do you have any sugestion??

    Tks

     
    Sergio Mansan, Aug 3, 2005
    #12
  13. Hi Sergio,

    Thank you for your update.

    Based on my deep research, please refer to the below information to check
    if the below scenario address your issue:

    Problem:
    ======
    New users created are not stamped with email address, or the mailbox even
    not created. Probably occurs after a Exchange migration.

    Resolution:
    ========

    1. Point the RUS (Recipient Update Service) to the new Exchange Server
    and do a update and Rebuild:

    322313 Exchange Recipient Update Service fails to process accounts and
    http://support.microsoft.com/?id=322313'.

    2. Change the Default Offline Address list to point to the new server and
    rebuild it.

    3. Point Routing Group Connector to the new Exchange Server.

    4. Apply Exchange 2003 SP1 which includes the hotfix to resolve the
    '8331' issue:

    837444 Users do not appear in the Global Address List, users cannot connect
    to
    http://support.microsoft.com/?id=837444'.

    5. Apply the SBS Exchange 2003 SP1 follow-up hotfix:

    843539 You cannot use Outlook Web Access with forms-based authentication and
    http://support.microsoft.com/?id=843539'.

    6. An LDAP filter error causes the Exchange Recipient Update Service not
    to stamp newly created users (818190) -
    http://support.microsoft.com/?kbid=818190'.

    If it is not the case, please perform the below steps to collect more
    information for further troubleshooting:

    1. Please open Exchange System Manager, expand Servers ->
    DomainComputerName, right-click DomainComputerName and select Properties,
    click Diagnostics Logging tab, highlight the MSExchangeAL item, in the
    right box, change the all Category items' Logging level to Maximum.

    2. Reproduced the issue again.

    3. Locate the Eventlog.txt from the ..\Program Files\Microsoft
    Integration\Windows Small Business Server 2003\Logs folder, and check
    whether there are any error messages noted on this issue, then paste the
    full context in your reply.

    To get additional information, you may refer to the following KB article:

    TechNet Support WebCast: How to troubleshoot the Recipient Update Service
    http://support.microsoft.com/?kbid=897548

    I am appreciated your time and cooperation. If anything is unclear, please
    feel free to let me know. I am looking forward to hearing from you.

    Best regards,

    Nathan Liu (MSFT)
    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Nathan Liu [MSFT], Aug 4, 2005
    #13
  14. Hy Nathan!

    Tks for your answers. I lookup this and try to resolve my problem.

    Regard.

    SM

     
    Sergio Mansan, Aug 4, 2005
    #14
  15. Hi Sergio,

    Thanks for your kind update. If you have any updates or need any further
    assistance on this issue, please feel free to let me know. I am glad to be
    of assistance. :)

    Best regards,

    Nathan Liu (MSFT)
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
     
    Nathan Liu [MSFT], Aug 5, 2005
    #15
  16. Sergio Mansan

    Tim C Guest

    Hi,

    We are experiencing the same problem. Setup as follows:
    o Two Exchange Servers (2003 SP1)
    o Two Domain Controllers (Win 2K SP4)

    The Recipient Update Service just appears to not be running, despite being
    manually told to update on several occasions (setting is to run "At All
    Times") new users simply do not appear in the address list and do not have
    default email addresses. And there are no errors or warnings in the event
    logs on either the Exch servers or the DCs.

    Am completely flummoxed, hope someone can help before I lose the rest of my
    hair!

    Thanks,


    Tim


     
    Tim C, Aug 16, 2005
    #16
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