Exchange and Outlook > Public Folder rules

Discussion in 'Windows Small Business Server' started by Fisheye, Jul 5, 2005.

  1. Fisheye

    Fisheye Guest

    Hi all

    We are having ongoing problems with our Exchange rules and Folder Assistant.
    We cannot seem to save a rule to reply to any email that arrives in a
    certain public folder.
    The folder is setup to receive emails to that folder as an ipm.POST.
    The weird thing is we can save FORWARDING rules but NOT REPLY rules.
    To make matters worse sometimes it works !

    The possibilities we have considered so far >

    Too many rules in exchange server. We do not have many public folder rules
    but we do have a number of personal mailbox rules. I remember something in
    the past about a limit of 64 rules but this was ages ago.

    Permissions incorrect > we have tried logging on with different people all
    with OWNER rights but to no avail.

    Outlook 2003 incompatibility > we initially got the problem around the time
    we upgraded to Office 2003. Long shot but is the new Outlook not playing
    ball.

    In terms of the actual error > you can go into folder assistant and create a
    rule that replies to the sender of any email. When you go to save the first
    popup says 'This rule will fire for all incoming messages. Is this what you
    want?" To which I reply yes. Then the folder assistant popup appears with
    all the relevant rules listed. I click OK to save the rules at which point
    it says "Changes to the rule cannot be saved."

    Help! I have searched high and low for someone describing a similar problem
    but very little info on this error.

    TIA
    [email protected]
     
    Fisheye, Jul 5, 2005
    #1
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  2. Hello Fisheye,

    Thank you for posting in the SBS newsgroup.

    According to your description, I understand that you cannot save a rule to
    reply to any email that arrives in a certain public folder. If I have
    misunderstood your concern, please don't hesitate to let me know.

    To narrow down this issue, please answer and perform the following
    questions and steps:

    1. What edition is the Exchange Server and the Outlook client?

    2. What's the exact error message? Could I assume the error message like
    this: "Changes to the rule could not be saved. You do not have permission
    to send the message on behalf of the specified user"?

    3. Based on my testing, I have re-produced an similar issue, this issue
    may occurs when the user account doesn't have 'Send As' permission for the
    public folder. Please refer to the below steps to assign the appropriate
    'Send As' permission:

    A. Open the Server Management Console, expand Advanced Management ->
    DomainName (Exchange) -> Folders -> the problematic Public Folder.

    B. Right-click the problematic Public Folder and select Properties, click
    Permissions tab, click Directory rights button.

    C. On the dialog box, Add the problematic user account or locate the
    problematic user account, and choose the "Allow Send AS" option under the
    Permissions for the problematic user account.

    D. Click OK to exit.

    Please check if the issue can be re-produced.

    4. If the issue persists, as you mentioned, you can save FORWARDING rules
    but NOT REPLY rules, if you change the Template under the 'Reply with'
    option, and then try again. Please check if the issue can be re-produced.
    If the issue persists, please do a screen capture of the issue, and attach
    it in your reply.

    5. As you mentioned, you cannot save a rule to reply to any email that
    arrives in a certain public folder. Since this issue only occurs on the
    certain public folder, I suggest we can create a new public folder to try
    again. Please check if the issue can be re-produced.

    6. As you mentioned, you have tried to use different user accounts with
    OWNER rights on the problematic Public Folder to test, but the issue
    persists, please kindly try to use the Domain Administrator or create a new
    user belong to the Domain Administrator groups to test the issue.

    7. For maximum number of rules information, please refer to the below KB
    article:

    147298 Maximum number of rules per folder in the Inbox or in a public
    folder in Exchange Server 2003, Exchange 2000, and Exchange Server 5.5
    http://support.microsoft.com/?id=147298


    I appreciate your taking the time to perform the tests, if you have any
    issues or concerns please let me know. I am glad to be of further help.

    Best regards,

    Nathan Liu (MSFT)
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
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    --------------------
     
    Nathan Liu [MSFT], Jul 6, 2005
    #2
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