Exchange mailbox not created for new user

Discussion in 'Windows Small Business Server' started by Bill, Apr 17, 2007.

  1. Bill

    Bill Guest

    This server has been running for over a year with no problem. Now, when I
    create a new user (using wzard in Active Directory), the wizard asks me to
    create an Exchange mailbox and I check the box and click on next. - just like
    for all of my other users. No errors (and no events). The server and
    mailbox store matches the other accounts that are working fine. The new user
    mailbox never appears in Exchange. I've read where the mailbox doesn't
    appear til the user gets mail and logs in- I've tried to connect to OWA
    using the new user name- it won't let me in. Can't send the user mail because
    they are not listed in the address book. In the user properties for the new
    user, nothing appears in the "Email addresses" tab. All others have a x.400
    and (2) smtp entries. Tried creating them manually- didn't help. I've read
    posts about deleting the recovery store- I don't have one. Any ideas?
    Bill, Apr 17, 2007
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  2. The recipient update service is the likely cuprit here....

    Check out for an overview
    and for troubleshooting tips.
    Lanwench [MVP - Exchange], Apr 17, 2007
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  3. Bill

    POP Guest

    have you tried typing the email address.... ;-)

    Do you get an NDR ?
    POP, Apr 17, 2007
  4. Bill

    POP Guest

    Hold on a minute..., wizard in AD, this aint the 'correct' way to setup a

    Server Management Console... Add user...

    Wizard in AD will / usually require email to be sent to mailbox and you will
    then have to do the SBS wizard job manually, add user to relevant security
    groups, internet remote etc
    POP, Apr 17, 2007
  5. Well, yes, you should use the add user wizard. However, adding a user in
    ADUC on any server running Exchange (or even just the Exchange management
    tools) will create a mailbox for the user, too. If it's failing there, the
    Add User wizard ain't gonna do any better.
    Lanwench [MVP - Exchange], Apr 17, 2007
  6. Bill

    POP Guest

    We aint got to a problem yet... setting user up manually requires an email
    to mailbox... he didn't see the name in list so assume didn't go any
    further, I suggest he typed the email address in manually... we have to do
    some manual stuff some However if you wait long enough AD
    will create it eventually... no idea when though depends server spec and AD

    "Lanwench [MVP - Exchange]"
    POP, Apr 17, 2007
  7. Bill

    Bill Guest

    I've used the wizard in both Server Management Console and AD - same problem.
    I thought the problem was just needing to wait to, but even after 24 hrs-
    nothing. Even if AD is slow updating, shouldn't the user properties have the
    E-mail addresses added in the Email-addresses tab? (ie x.400, smtp) It's
    not making any entries there.

    I tried the suggestions from Lanwench, still nothing- I'm going to reboot
    tonight and see if it clears up.

    Bill, Apr 17, 2007
  8. The mailbox isn't fully created until it's sent a message OR is opened for
    the first time. The address would show up in the GAL even before that
    happened, presuming the RUS was working properly.
    Lanwench [MVP - Exchange], Apr 17, 2007
  9. Which ones, specifically? Did you try manually running the RUS in ESM?
    Event log errors would be helpful...
    Lanwench [MVP - Exchange], Apr 17, 2007
  10. Bill

    Bill Guest

    I followed instructions for the recipient update service- didn't fix
    anything. Still could not get into OWA using the new account. I rebooted
    this morning and now the proper entries are in the user's Email Addresses
    tab and I can login to OWA using that account (go figure). Before the
    reboot- I could not. Even tried stopping/starting exchange services to
    avoid a reboot.

    "Lanwench [MVP - Exchange]"
    Bill, Apr 18, 2007
  11. Well,
    You have RUS problems, if you couldn't get this to work by manually updating
    via the recipient update service. You do need to check your event logs, as
    suggested,and I also suggest checking out the links I posted for general
    troubleshooting, and perhaps try googling as well.

    Lanwench [MVP - Exchange], Apr 18, 2007
  12. Bill

    Bill Guest

    Nothing in the event logs. . . . Thanks for the help- I truly appreciate it

    "Lanwench [MVP - Exchange]"
    Bill, Apr 18, 2007
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