Exchange on SBS2003 wont allow connections other than OWA

Discussion in 'Windows Small Business Server' started by JaffaB, Mar 28, 2011.

  1. JaffaB

    JaffaB Guest

    All,

    Following a forced rebuild of my SBS2003 server, the exchange part of
    the server refuses to play. The symptoms are that email is coming in
    and going out correctly, but users can only access exchange via
    OWA. Mobile devices (Windows Mobile and Android) refuses to
    connect, and outlook clients refuse to connect.

    When i try to connect a mobile device (tried both Android and WM), the
    users are marked as mobile users, there permissions allow mobile
    access.

    I have forms based authentication turned on – Under Exchange > Servers
    Based Authentication” ticked, compression High set.

    Under IIS settings, I have my server > Web Sites> Default Web Site >
    Directory security set with the certificate (which is picked up ok for
    OWA), and under Authentication and access Control, the settings are:

    Enable anonymous access is ticked (with the user name and password as
    per the default), and both Integrated Windows Authentication and Basic
    Authentication ticked. The default domain is set to
    Dogsbodysystems.local as described below.

    As far as the Outlook connection goes – no user can validate their
    settings. Regardless of whether they go through the outlook setup of
    mail, or use the control panel MAIL snap in, when they go to validate,
    the message produced is “The connection to Microsoft Exchange is
    unavailable. Outlook must be online or connected to complete”.

    Does anybody have any idea what I can try, what is going on, or why
    outlook/mobile devices refuse to connect?!?



    Technical Details:

    Server is running SBS2003 SP2, with exchange 2003 SP2 – exchange has
    been reinstalled just in case, and SP2 reapplied

    Server is running IIS and ISA 6.0, with external certification in
    place.

    Outlook clients are both 2003 and 2007

    My computer is named : DOGBODYSYSTEMS

    Exchange is named (via the exchange server management) : DOGSBODY

    Domain is named : Dogsbodysystems.local

    External web address is : www.dogsbodysystems.co.uk

    (note in the above, “dogsbody” replaces my company name)
     
    JaffaB, Mar 28, 2011
    #1
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  2. JaffaB

    JaffaB Guest

    Just another thought. Despite the fact that I created the users
    using the user Wizard on the SBS2003 server console, if I look under
    the

    Server managment > Advanced Management > Active directories Users and
    Computers > myserver.local > Users... it does not list any of the
    users that I have created.

    Should it? Why didnt it?
     
    JaffaB, Mar 28, 2011
    #2
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  3. JaffaB

    Joe Guest

    No, they're under the MyBusiness OU or something similar, I can't recall
    exactly at the moment. People putting users in the usual Windows AD
    location have problems in SBS. You'll also find the Contacts for the
    Exchange Global Address List under that OU.
     
    Joe, Mar 28, 2011
    #3
  4. JaffaB

    JaffaB Guest

    Further updates. I have found the problem (I think), but I cannot
    see why it happens.

    Basically, the Microsoft Exchange information Store is not running (it
    is set to automatic start).

    But, if I manually start it, it runs, and everything is good. But,
    the moment a mobile user tries to activesync I get three Event logs,
    followed by the MEIS stopping. The event logs are:

    1) VsJITDebugger - An unexpected win32 exception occurred in store.exe
    (7036). Event ID 4096

    2) EventID 1005 - Unexpected error <<0xc1050000 - Network problems are
    preventing connection to the Microsoft Exchange Server computer. An
    unexpected unknown error has occured. Microst Exchange Server
    Information Store Id no: 80040115-0514-000006bf>> occured

    3) Unexpected Exchange mailbox Server error: Server
    (myserver.mydoimain.local) User : (a ) HTTP status
    code : [503]. Verify that the Exchange mailbox Server is working
    correctly - Event ID 3005

    Help!
     
    JaffaB, Mar 29, 2011
    #4
  5. JaffaB

    Brian Cryer Guest

    This does look like progress to me.
    The thing to remember about error logs is that typically its only the first
    which is significant. I'm assuming that your VsJITDebugger exception is the
    first and that the other two followed on chronologically. In which case the
    store failed and the other two errors look like they are simply a
    consequence of the store having failed.

    I would *guess* that there is a corruption in your information store. This
    is a best guess on my part, so I could be wrong (and I'm not sure how a
    corruption would account for mobile users having access but not others).

    I know the errors look different but I'd start with these two links:
    http://support.microsoft.com/kb/313184
    http://www.mike-tech.com/article.php?gif=exchange2k3&article=304

    Also, what anti-virus do you have running on the server? and is it set to
    ignore the folder exchange uses for the information store? (C:\Program
    Files\Exchsrvr\MDBDATA I think.)
    Please let us know how you get on.
     
    Brian Cryer, Mar 30, 2011
    #5
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