Explorer crashing in endless loop

Discussion in 'Windows Vista General Discussion' started by Jer, Aug 24, 2007.

  1. Jer

    Jer Guest

    Hi I booted my laptop last night, installed a couple of updates from
    Microsoft and upgraded Ashampoo's dvd burning suite, then I went to
    convert a MOV file to MPG then explorer.exe started to crash in an
    endless loop (it would search microsoft for the issue resolution close
    and then restart only to repeat) meaning that I could not use the
    system. I was able to reboot however upon my desktop loading up it
    started to do the same thing over and over again!

    I then tried safe mode with a command prompt and was able to get into
    the control panel and attempt to uninstall some of the updates (need
    to uninstall the dvd burning software also!) however I could not find
    any that were installed last night. I rebooted and using the Vista
    Ultimate DVD I was able to attempt to do a startup restore to which no
    problems were found, I also tried doing a system restore but there
    were no restore points available (I had turned it off) and I have no
    backups of my system just data....

    So I rebooted again and still the same endless crash and restart of
    explorer...

    What are my options at this point, I really do not want to reinstall
    vista as that is unbelievably painfull... There has got to be an
    easier way to restore explorer.exe or its related files?

    Thanks


    Jeremy.
     
    Jer, Aug 24, 2007
    #1
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  2. Jer

    Chad Harris Guest

    Hi Jer--

    You do have options you haven't used. Here are Five (5) of them:

    1) ***Repair Install Steps***

    You can try a repair install using the Vista DVD that is done with the same
    stepas as in XP:
    ***Repair Install Steps*** (can be used for Vista) MVP Doug Knox
    http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

    Screen Shot Repair Install
    http://www.windowsreinstall.com/winxppro/installxpcdrepair/indexfullpage.htm


    2) ***Using Last Known Good Configuration

    http://www.microsoft.com/library/me...g/setup/support/68224pick-last-known-good.gif

    How to start your computer by using the Last Known Good Configuration
    feature
    http://support.microsoft.com/kb/307852/en-us (Applies to Vista as well)
    You can try Last Known Good Configuration (a long shot but it just might
    work) by booting to the F8 options just as you would to try a restore point
    from one of the safe modes there only select Last Known Good) on the menu.

    Last Known Good will recover you to your last stable boot. The only
    disadvantage there when it works is for those who do not restart for long
    periods of time in days if they have made a lot of changes since that last
    stable boot.

    3) Using***SFC as a Remedy***:

    SFC or System File Checker is a bit like the spare tire in your car or a
    backup battery I suppose. In Vista of course, they have changed it somewhat
    and come up with a new name--Redmond stands for name it something different
    twice a year and now it's part of WRP or Windows Resource Protection. It
    scans protected resources including thousands of files, libraries, critical
    folders, and essential registry keys, and it replaces those that are
    corrupted with intact ones. It fixes a lot of problems in Windows XP, OE,
    Windows Vista, Win Mail, IE6, and on Vista or if it is installed on XP, IE7.
    It protects these things from changes by any source including
    administrators, by keeping a spare of most of them.


    How to Run SFC:

    Type "cmd" into the Search box above the Start Button>and when cmd comes up
    at the top of the Start menu>right click cmd and click "run as Admin" and
    when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes
    and let it run. This may fix things quite a bit. It replaces corrupt files
    with intact ones, if you're not familiar with it.
    ________________________

    4)***Using the Bootsect Tool

    In addition you can use the Bootsect tool to manually repair the boot
    sector
    by accessing the command prompt from the DVD or from F8 and typing at the
    prompt:

    Bootsect.exe is available from the \Boot\folder of the Windows Vista DVD and
    can be run from within System Recovery or Windows XP on a dual boot.


    1. Use Bootsect.exe to restore the Windows Vista MBR and the boot code that
    transfers control to the Windows Boot Manager program. To do this, type the
    following command at a command prompt: Drive:\boot\Bootsect.exe /NT60 All

    In this command, Drive is the drive where the Windows Vista installation
    media is located.

    Note The boot folder for this step is on the DVD drive.
    2. Use Bcdedit.exe to manually create an entry in the BCD Boot.ini file for
    the earlier version of the Windows operating system. To do this, type the
    following commands at a command prompt.

    Note In these commands, Drive is the drive where Windows Vista is
    installed. . Drive:\Windows\system32\Bcdedit /create {ntldr} -d "Description
    for earlier Windows version"

    Note In this command, Description for earlier Windows version can be any
    text that you want. For example, Description for earlier Windows version can
    be "Windows XP" or "Windows Server 2003".
    .. Drive:\Windows\system32\Bcdedit /set {ntldr} device partition=x:

    Note In this command, x: is the drive letter for the active partition.
    .. Drive:\Windows\system32\Bcdedit /set {ntldr} path \ntldr
    .. Drive:\Windows\system32\Bcdedit /displayorder {ntldr} -addlast

    3. Restart the computer.
    ____________________________


    5) ******Using the BootRec.exe Tool

    Using the System Recovery Tool from the Repair link on the DVD after the
    language choice in the lower left hand corner you can select command prompt
    and you have the following options:

    Bootrec.exe (You can use this tool to recover Vista even when you do not
    receive the error message that is the title of the 2nd linked MSKB below):

    How to use the Bootrec.exe tool in the Windows Recovery Environment to
    troubleshoot and repair startup issues in Windows Vista

    http://support.microsoft.com/kb/927392/en-us

    Error message when you start Windows Vista: "The Windows Boot Configuration
    Data file is missing required information"
    http://support.microsoft.com/kb/927391/en-us

    Good luck,

    CH
     
    Chad Harris, Aug 24, 2007
    #2
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  3. Jer

    Mr. Arnold Guest

    <snipped>

    I had it happen to me too when I installed an ActiveX control that was not
    Vista compliant and it started crashing and restarting Explore upon the
    reboot of the system.
    My out for this was to restore back to a point where that ActiveX control
    had no been introduced to the system, by using the Vista install CD to
    restore back to that point.

    There was another poster that had the same thing happen to him. Somehow, the
    poster was able to identify a dll that Explore was accessing that was
    installed by an application he installed, which Explore kept rolling over
    trying to find the dll, according to him. It seems that the dll filename was
    trashed and he was able to correct things without doing a restore.

    I don't know how he found that a mis-named dll was the problem with Explore.
     
    Mr. Arnold, Aug 24, 2007
    #3
  4. Jer

    Peter Foldes Guest

    Peter Foldes, Aug 24, 2007
    #4
  5. Jer

    cb_boarder04 Guest

    before you do anything drastic like restore you computer or what not
    find out what is causing the .exe loop. first stop the loop by endin
    the explorer.exe process in the task manger. then click 'new task' i
    the task manager. type in c:\ this will give you an explorer window.
    navigate to control panel then to administrative tools and select even
    viewer. look into the error log and find the explorer.exe error the
    look through it till you find either something that says proble
    application or something of the sort. it will most likely show a .dl
    file. this is your culprit. usually you can go in and temporaril
    rename the dll file and verify that is the culprit.
    you can post the error data on here and i can point out the file fo
    you if you have trouble.
    I see this problem all the time with vista and typically it is cause
    by a virus/malware but a incompatible update can cause it too
     
    cb_boarder04, Aug 26, 2007
    #5
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