Explorer.exe APPCRASH in Vista x64

Discussion in 'Windows Vista Performance' started by AC3, Jan 18, 2008.

  1. AC3

    AC3 Guest

    I have read so many different forums and have not found the answer to m
    problem. Your help would be greatly appreciated

    Every time I click on the desktop to open an application or go to m
    computer explorer.exe crashes and I get the following

    *problem signature:
    problem event name: appcras
    application name: explorer.ex
    application version: 6.0.6000.1654
    application timestamp: 46d235d
    fault module name: shell32.dl
    fault module version: 6.0.6000.1651
    fault module timestamp: 4681d93
    exception code: c000000
    exception offset: 000000000015402
    os version: 6.0.6000.2.0.0.768.
    locale id: 103
    additional information 1: 5da
    additional information 2: 55d0f5f1315e1b50803ff13bbf9a191
    additional information 3: 4e8
    additional information 4: 7d38412fd536b2efd1a6bd718dcbf45

    i've ran norton, windows defender, anti spyware software, and a famil
    safety critical update to the reg. i have had no luck.

    btw: i have vista home basic x64. the problem started yesterday afte
    running vista with no problems for six month's. no new softwar
    installs, except a quickbooks 2007 update
     
    AC3, Jan 18, 2008
    #1
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  2. AC3

    Rick Rogers Guest

    Hi,

    Explorer crashes such as this are often related to ad/spyware, but not
    limited to such. It is also possible that an IE plugin/addon is at fault, as
    the two applications share many processes. I would suggest you might want to
    run process explorer and see if something spikes when this happens. You can
    get the free tool here:
    http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
     
    Rick Rogers, Jan 18, 2008
    #2
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  3. AC3

    AC3 Guest

    Nothing. This is driving me crazy!!!!!!!!!!!!!!:mad:
     
    AC3, Jan 18, 2008
    #3
  4. AC3

    Rick Rogers Guest

    Hi,

    When was the quickbooks update installed?
     
    Rick Rogers, Jan 19, 2008
    #4
  5. AC3

    AC3 Guest

    The day before I turned on my computer to this proble
     
    AC3, Jan 19, 2008
    #5
  6. AC3

    Rick Rogers Guest

    Can you uninstall it? It's just too coincidental to not check it first.
     
    Rick Rogers, Jan 19, 2008
    #6
  7. Are you running an intel board, there is an issue with intel's provided
    audio drivers that cause explorer.exe to crash.

    I ran stock Vista "High Definition Audio Device" drivers instead and
    the problem went away for me.
     
    Jeff Flowerday, Jan 19, 2008
    #7
  8. AC3

    Natey_Nate Guest

    How do you run this? I have Vista Home Prem so I don't think I am running
    x64 but I have the same problem...
     
    Natey_Nate, Mar 29, 2008
    #8
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