"Explorer.exe Application Error" with KB916281 installed

Discussion in 'Windows Update' started by Geoffl, Jul 27, 2006.

  1. Geoffl

    Geoffl Guest

    After a hard drive failure, I did a full restore of the hard drive including
    "System State". Now I experience "Explorer.exe - Application Error" during
    boot-up when KB916281 is installed.
    I have tried uninstalling all updates, then re-installing them, but the
    result is the same. All works okay until KB916281 is installed. I have also
    tried to "repair" IE using rundll32 setupwbv.dll,IE6Maintenance
    "C\Program Files\Internet Explorer\Setup\SETUP.EXE" /g
    Still I experience the "Explorer.exe - Application Error" when I re-install
    Any suggestion what else I could try?
    Geoffl, Jul 27, 2006
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  2. You might have malware present.
    Disable all Intenet Explorer add-ons and Browser Helper Objects (BHOs) and
    try again.
    Control panel "Internet Options", tab "Programs", button "Manage Add-ons".
    Robin Walker [MVP], Jul 27, 2006
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  3. Geoffl

    Geoffl Guest

    Hi Robin,
    Thanks for your assistance. I am running Windows 2000 Professional with IE
    version 6.0.2800.1106, and could not find the "Manage Add-ons" button, or
    anything similar. I do have Norton Antivirus 2006 and this has not detected
    any malware.

    I would really appreciate all guidance, assistance, pearls of wisdom, etc.
    Geoffl, Jul 28, 2006
  4. Right, sorry, previous instructions were for XP. Since you've already had
    one hard drive failure, let's make sure that it is still in good shape
    before going any further.

    Open "My Computer". Right-click on drive C: and select "Properties". Click
    tab "Tools", click button "Check Now", check both check-boxes, click
    "Start", follow instructions to restart Windows. The hard disk will be
    checked during the Windows restart, and it might take up to an hour. Take a
    note of any filenames identiified as having bad clusters replaced by
    Windows: these files are almost certainly goners. Let us know the outcome.

    If the disk checks succeed, try the following.

    Open control panel Internet Explorer, click tab "Advanced", scroll down to
    look for "Enable third-party browser extensions (requires restart)" and
    uncheck it. [I'm not sure whether this might be another XP-only option].
    Restart Windows to be on the safe side.

    Now try the 916281 update again.

    If that works then try re-enabling the third-party extensions. If you then
    get crashes, you know one of your third-party extensions is causing the
    problem, not IE itself. Unfortunately, finding out which one is the problem
    is not easy unless you have XP SP2. On Windows 2000, it's a matter of trial
    and error with uninstallation and re-installation of third-party
    applications that modify Internet Explorer.
    Robin Walker [MVP], Jul 28, 2006
  5. Robin Walker [MVP], Jul 28, 2006
  6. Geoffl

    Geoffl Guest

    Hi Robin,

    Many thanks. It is all working now with KB916281 installed.

    I suspect it was Google Desktop that was causing the "interference". As
    soon as I disabled the "third party browser extensions" and re-installed IE6
    plus all the maintenance, as you suggested, all worked okay.

    You're a star!

    Geoffl, Jul 29, 2006
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