Explorer.exe crash on shutdown, logoff, etc...

Discussion in 'Windows Vista General Discussion' started by Brad Syputa, Mar 27, 2007.

  1. Brad Syputa

    Brad Syputa Guest

    New install of Vista with installation of all of the latest updates, ATI
    video driver and wireless network card. Any suggestions or direction to
    proceed would be appreciated.

    If I use Shutdown.exe, the system restarts fine. Otherwise I cannnot logoff
    as Explorer.exe crashes then comes back, ignoring the restart or logoff
    request.

    Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
    0x4549b091, faulting module unknown, version 0.0.0.0, time stamp 0x00000000,
    exception code 0xc0000005, fault offset 0x85057e36, process id 0x980,
    application start time 0x01c7701a59d6a23e.
     
    Brad Syputa, Mar 27, 2007
    #1
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  2. Brad Syputa

    kirk jim Guest

    seems to me that some explorer extension is causing the problem

    go here http://www.nirsoft.net/utils/shexview.html and use that app
    to disable temporarily all non microsoft shell extensions that load up
    with windows explorer. See if it fixes the situation.

    You do that by right clicking on the pink ones and selecting disable.

    Then with the trial and error method start enabling them one by one again
    try to pinpoint which one is causing the problem and keep it disabled..

    you might also want to scan for spyware using spybot and adaware
    that you can download from www.download.com if you search for those 2 names.

    tell me if this helps
     
    kirk jim, Mar 27, 2007
    #2
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  3. Brad Syputa

    kirk jim Guest

    kirk jim, Mar 27, 2007
    #3
  4. Brad Syputa

    Brad Syputa Guest

    Hi kirk,

    Good suggestion, but there are no non-microsoft extensions associated with
    the shell. I am hoping some patch will come out and fix the issues. As it is,
    I can do shutdown -r and the system shutsdown...after throwing the
    explorer.exe error of course. :)
     
    Brad Syputa, Apr 1, 2007
    #4
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