explorer.exe crashes constantly

Discussion in 'Windows Vista Performance' started by Jeff in Portland, Jun 25, 2007.

  1. Ive had Windows Vista Ultimate since its public release.

    I keep having the problem of explorer.exe crashing. I cannot get it to
    happen on a regular basis... but it happens frequently.

    Ill be working along, and suddenly my start/taskbar goes haywire... and
    looks all funny. Ill move my mouse down to the lower right area that shows
    the programs running... move the mouse back and forth a bit, and then windows
    will say "explorer.exe quit unexpectedly" then it "looks for a soulution
    online, never finds anything, and restarts.

    Has anyone else had this problems? Im running a P4 system with an ATI
    Raedon 1650... it really has no other issues.

    Thanks everyone....
    Jeff in Portland, Jun 25, 2007
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  2. Jeff in Portland

    eav Guest

    I've had it happen 3 times on a two week old system.
    eav, Jun 25, 2007
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  3. Actually, your problem may not be explorer at all. May I
    ask, what you were doing in the explorer/computer
    application when this happened?
    Were you, per chance copying or moving files?
    If you were, copying/moving files, the problem may be
    'Volume shadow copy' service failure instead. Chech further
    into your logs through the system area and admin tools. I
    had a major failure causing the OS to 'eat itself'
    literally, forcing me to reinstall 2x in one night. What a
    Lester Stiefel, Jun 25, 2007
  4. Jeff in Portland

    OllieBrown Guest

    I have experienced almost exactly the same problem. Explorer.exe
    crashes almost constantly, sometimes when trying to cut and paste
    files, sometimes just a few seconds after I launch a new program,
    sometimes for no apparent reason at all. I haven't observed the same
    corruption of the taskbar as you described just a window pops up
    saying explorer has been terminated and they are searching for a
    solution to the problem. No solution comes back and explorer is
    automatically restarted.

    I checked my Application event log to see what it says and there
    doesn't appear to be any other obvious culprit. It just shows
    explorer.exe crashing with different time stamps for each crash.
    Interestingly, the fault offset is the same every time: fault offset
    0x00042e7b. Don't know if there's any useful information in there.

    Would love to find a way to fix this. It's quite annoying. My system
    is a Dell Inspiron e1705 laptop, Core Duo, Nvidia Go 7800.

    OllieBrown, Jul 2, 2007
  5. I have been having the same problem of windows explorer crashing from the
    first day I got my Dell xps m1210, last week.

    When I disabled the transparency effect it helped a lot but windows
    explorer still crashes. So I am quessing the problem may be with the video
    driver. I will need to explore that.

    But does anyone have a solid answer?
    Dave from Metro NY, Jul 19, 2007
  6. Well, I think I have a partial answer. If you have a Dell get the download
    for the model appropriate graphics download update. The Dell update
    completely fixed the crashing, but slowed down some apps alot especially the
    web browsers- firefox, opera and netscape, even IE some. So I uninstalled
    and reinstalled all except IE and all is well, again.

    If you do not have a Dell try the update if you are adventurous. Or try the
    driver download from Nvidia for your graphics card.

    Good Luck!

    Dave from Metro NY, Jul 22, 2007
  7. Jeff in Portland

    shadgron Guest

    I have the Vista 64bit version of Ultimate installed on a new machine

    ASUS P5W DH Deluxe Motherboard
    Intel CPU E6600 (2.4GHz)
    Ram 2047 MB
    Radeon X1950 Pro Video Card

    The machine was built in May this year and ran with no problems until about
    the first of July. I then started to get random crashes and reboots of
    windows explorer. There has been no new software or hardware added in that
    time frame. During the period of typing this message I have once again
    received a message that windows explorer was rebooting

    I am getting very fustrated. I am also posting on the crash thread since the
    machine in the past couple of weeks has also started to crash so that only a
    hard reboot will get it going.
    shadgron, Jul 22, 2007
  8. On Sat, 21 Jul 2007 18:58:00 -0700, shadgron
    Are crashes etc. only in Explorer?

    If Yes, then 1st suspect is something that has integrated into the
    shell, or is part of the namespace.

    If No, then 1st suspect is something broader; bad RAM, less likely
    hard drive or motherboard caps (it's a new PC), and malware.

    Are you overclocking? If so, stop and see if that helps.

    Things that can prang Explorer include:
    - malware; good like formally scanning Vista64 from WinPE..
    - shell integrations; use Nirsoft Shell Extension Viewer
    - BHOs; use IE's controls to disable these
    - bad disks; ensure all removable disks and storage is ejected
    - bad content; disable "gropers" such as thumbnails
    - bad or hostile Desktop.ini or Autorun.inf
    - bad .CPL files
    - check ChkDsk/AutoChk logs; files "fixed"?
    - check antivirus logs; any code files "cleaned"?
    - bad user profile; try a different user account
    Also, try these:
    - use the simplist views, i.e. List
    - look for namespace objects on desktop, kill
    - compare with Safe Mode mileage
    - consider using a 3rd-party shell
    - consider clearing indexes, web cache, Temp, etc.

    Swallowed any updates lately?
    Used any registry cleaners lately?

    To one who only has a hammer,
    everything looks like a nail
    cquirke (MVP Windows shell/user), Jul 22, 2007
  9. Jeff in Portland

    shadgron Guest

    Thanks for the suggestions. I will followup further in the areas suggested.
    Yes I am automatically receiving the updates from microsoft for Windows and
    Office 2007. I have also implemented suggested updates from adobe for flash
    and their reader.

    I haven't overclocked yet since I always want to make sure my system is
    totally stable before attempting to throw anything else in the mix :)
    shadgron, Jul 22, 2007
  10. On Sun, 22 Jul 2007 11:10:01 -0700, shadgron
    Absolutely... and frankly, I can barely notice anything under a 50%
    CPU speedup anyway, so 90% hardware stability risk for 10% speed gain
    doesn't look like a good value proposition.

    A PC that's away being fixed for a week is a REALLY slow PC ;-)

    I find more benefit in intelligently partitioning large fast hard
    drives, so that 90% head travel is concentrated in 5% of the seek
    range (irrespective of fragmentation). That really helps speed up the
    red HD activity LED, which is usually what I'm waiting for.

    Who is General Failure and
    why is he reading my disk?
    cquirke (MVP Windows shell/user), Jul 23, 2007
    Manny from AZ, Aug 19, 2007
  12. Well, the problem is not limited to any certain type of computer. I'm
    running Vista home premium on a brand new HP Pavillion dv6000 and have the
    exact same problem with the taskbar. I was told that it was a software
    problem, used my recovery disc, lost all my documents that I saved to an
    external hard drive, and still have the problem. Help!!
    Manny from AZ, Aug 19, 2007
  13. Jeff in Portland

    WCSled613 Guest

    Here is what I have found in the recent time...I have the problem only when I
    have Internet Explorer open...I have tested this theory on a few occations
    and it always works the same...Internet Explorer open, windows explorer
    crashes...Internet explorer closed, no crash of windows explorer. If anyone
    else is having the same please reply and let me know so that I can see what
    you fixed it with or see if we can get microsoft to do anything to fix it...
    WCSled613, Nov 1, 2007
  14. Jeff in Portland

    Rick Rogers Guest


    That's a strong indication that the problem is with a plugin/addon that is
    loading with Internet Explorer. Go into tools/internet options/programs tab
    and click the button the manage addons. Begin by disabling any non-microsoft
    plugins that start with internet explorer.
    Rick Rogers, Nov 1, 2007
  15. Jeff in Portland

    WCSled613 Guest

    I just wanted to let everyone know that this worked great...I am currently
    testing it and seeing how much of problem with other web pages it causes
    WCSled613, Nov 1, 2007
  16. I saw something similar to this on a Clients Vista machine. Evidently either
    the Google Toolbar auto-updated or someone tried installing it. Once the
    Google Toolbar was disabled IE and Windows Explorer stopped crashing. We
    reinstalled the Google Toolbar after that and it still doesn't crash every
    time either is launched. My guess is it was a bad install that caused the



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  17. Search for "System Configuration". Then open it (requires admin privileges),
    and on the "General" tab, click "Selective Startup" and un-check "Load
    startup items". (note: This DOES disable your Gadget Bar)
    somehelpfuldude88, Feb 2, 2008
  18. Jeff in Portland

    Marcelo Guest

    Hi folks,
    I have a Toshiba Satellite with Vista pre-installed, and it is really
    terrible. Explorer crashes and start to do very strange thigs, if you make a
    drag and click with the mouse, you can draw beauty rectangles, the tool bar
    blinks and you can't pick up the applications because they literally
    escapes... The program Ares accelerates this, so I can't have the system
    running more than one entire day, anucase I need to restart...

    Any idea, someone?

    Thanks you, Marcelo
    Marcelo, Feb 3, 2008
  19. Jeff in Portland

    datahog Guest

    :) Hi i have had this problem from day one when i got my
    computer,Explorer.exe keeps crashing.I have found this sulotion,it is
    being caused by the program sigmatel(soundmax).
    1.Go to programs in the control pannel and uninstall the soundmax
    2.Now reboot the machine,windows will reinstall the sound driver. Thats
    Note the sound driver will be a microsoft driver,(sigmatel,and
    microsoft are very awhere of this problem)They are working on a whql
    certified driver,seems this has been an issue since bata releases of
    Hope this helps,let me know..rich b....:D
    datahog, May 17, 2009
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