Explorer Shutting down - is Bing the problem?

Discussion in 'Internet Explorer' started by truearies, Jul 2, 2009.

  1. truearies

    truearies Guest

    I have IE 7, Windows XP. Explorer shuts down intermittently, with no warning,
    no error message, it just quietly quits. I may not even be doing anything at
    the time. I can't be sure, but it seems this started to happen after a window
    popped up for Bing and I was forced to click on it to install or else I
    couldn't get rid of the popup. I don't know where to start to figure this out
    - I'm not a tech. Could Bing be causing this? I'm ready to quit IE all
    together. Please help. Thank you.
     
    truearies, Jul 2, 2009
    #1
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  2. truearies

    Leonard Grey Guest

    Run Internet Explorer in 'No Add-Ons' mode:

    If you have XP: Start > All Programs > Accessories > System Tools >
    Internet Explorer (No Add-Ons)

    Alternatively, you can create a shortcut on your desktop with the
    following target path:

    "C:\Program Files\Internet Explorer\iexplore.exe" -extoff

    If the problem does not occur in 'No Add-Ons' mode, then it's being
    caused by one of the add-ons that you have installed. We can show you
    how to identify which add-on is causing the problem.

    Problems with Internet Explorer can also be caused by by malicious
    software ('malware') that has been installed on your computer.
     
    Leonard Grey, Jul 2, 2009
    #2
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  3. truearies

    Richard Guest

    "Forced"? Please explain.

    It sounds like a bogus popup tricked you into infesting your computer.

    FREE Malwarebytes anti-malware
    http://www.malwarebytes.org/mbam.php

    You need to make sure you have backup copies of any Valued Data on your
    computer. And you really should to do a full malware scan to see if malware
    is the source of your problem(s).

    FWIW. --Richard
     
    Richard, Jul 5, 2009
    #3
  4. truearies

    truearies Guest

    I updated and ran Spybot and I had cookies and virtumonde.sdn. Spybot said it
    fixed all of it including virtumonde. But when I did a search for virtumonde
    it sounds like even though Spybot removes it it comes back again. Is that
    true? I didn't make notes of what Spybot said about it at the time. Do I have
    to do something else?
     
    truearies, Jul 6, 2009
    #4
  5. truearies

    Leonard Grey Guest

    Show your computer to a professional.
     
    Leonard Grey, Jul 6, 2009
    #5
  6. truearies

    truearies Guest

    Thank you for your replies. I downloaded and ran Malwarebytes last night and
    here was the report:
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 2
    Registry Values Infected: 0
    Registry Data Items Infected: 3
    Folders Infected: 0
    Files Infected: 13

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined
    and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and
    deleted successfully.

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify
    (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted
    successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify
    (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted
    successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify
    (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted
    successfully.

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    c:\program files\BUILD32.DLL (Spyware.OnlineGames) -> Quarantined and
    deleted successfully.
    c:\program files\FTWSK32.DLL (Spyware.OnlineGames) -> Quarantined and
    deleted successfully.
    c:\program files\FTWTL32.DLL (Spyware.OnlineGames) -> Quarantined and
    deleted successfully.
    c:\program files\FTWWRP32.DLL (Spyware.OnlineGames) -> Quarantined and
    deleted successfully.
    c:\program files\IMAGING.DLL (Spyware.OnlineGames) -> Quarantined and
    deleted successfully.
    c:\program files\IMGMAN30.DLL (Spyware.OnlineGames) -> Quarantined and
    deleted successfully.
    c:\program files\IMPLODE.DLL (Spyware.OnlineGames) -> Quarantined and
    deleted successfully.
    c:\program files\INFOLINK.DLL (Spyware.OnlineGames) -> Quarantined and
    deleted successfully.
    c:\program files\LEAD50N.DLL (Spyware.OnlineGames) -> Quarantined and
    deleted successfully.
    c:\program files\PGCNTL32.DLL (Spyware.OnlineGames) -> Quarantined and
    deleted successfully.
    c:\program files\PW32.DLL (Spyware.OnlineGames) -> Quarantined and deleted
    successfully.
    c:\program files\WINSOCK.DLL (Spyware.OnlineGames) -> Quarantined and
    deleted successfully.
    C:\WINDOWS\system32\bawaruno.dll (Trojan.Vundo) -> Quarantined and deleted
    successfully.

    Is there something else I should be doing because of the trojan? So far IE
    is not closing, but I'm also still running with no add-ons. How do I check
    those out and add them back in? Thanks so much for your help.
     
    truearies, Jul 7, 2009
    #6
  7. truearies

    truearies Guest

    As a followup to this, I have been running Malwarebytes almost daily and it
    shows clean every time. However, IE is still shutting down with no warning.
    It doesn't do it quickly; I might be on the computer all day with no problem
    until later in the day when it shuts again. I have tried running with no
    add-ons, but I have an online business and I need full functionality. I have
    tried disabling some add-ons, but I have no clue what most of them are so
    it's not a systematic approach, and i'm still experiencing shutdowns.

    Does anyone have any ideas? Thank you in advance.
     
    truearies, Jul 10, 2009
    #7

  8. How about disabling everything, except the ones you *need*? ; }


    If that works, then, if you want you could, at your convenience,
    systematically enable any others that you probably don't need
    one at a time, and find out which one(s) cause your problem symptom.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Jul 11, 2009
    #8
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