Express or Custom for Windows updates.

Discussion in 'Windows Update' started by Glen Patterson, Mar 5, 2006.

  1. For the last week I have not been able to click on Express or Custom updates
    from the Microsoft update site. Everytime I click one one of them, my
    computer will freeze. I re-imaged my computer thinking that was the problem,
    so my computer has a clean image. I attemped the re-register of the .dll, as
    suggested on a post, to see if that would work and it does not.

    Any suggestions?
    Glen Patterson, Mar 5, 2006
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  2. Glen Patterson

    RobertFord Guest

    I am having the exact same problem since I did an automatic update last week
    and the WGA was installed on my PC.

    I bet when you revisit the auto update page you don't see any logo above the
    Express install button either.

    I have so far had 3 phone calls with MS techs and spent nearly 4 hours on
    the phone with them. I have another appointment for Monday.

    So many files have been renamed on my machine by the MS techs and the
    problem is still here.

    They keep uninstalling Norton Internet Security and trying new things but
    still to no avail.

    Now Windows Media Player is not working correctly either.

    My PC is around 6 months old and I have never had to hard reboot it, yet
    since I tried the auto update last week and after all the phone calls I have
    had to hard reboot close to 100 times.

    If this was any other service I would be complaining to the Managing
    Director now but with MS I wouldn't even know how to start complaining.

    The case number for my problem is CASE_ID_NUM: SRQ060302600093 for anyone at
    MS who is prepared to listen and deal with this.

    Finally, after my last phone call on Friday last week the MS tech sent me a
    link... on how to uninstall Norton Internet Security completely from my

    Glen, I'm glad you made your post as I can now hand on heart say that it's
    not just MY PC that is at fault.

    MS have to deal with these situations better instead of running riot over
    people's PCs and leaving a mess behind them.

    If MS sort this particulat issue for me tomorrow morning, I'll post what
    they did for me.

    Robert Ford
    RobertFord, Mar 5, 2006
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  3. Robert,

    I am glad I am not the only one having this issue.

    Let me take a step back and tell you what I noticed a week ago before the
    problem. This might help you when you talk with Microsoft.

    A week ago I went to do the updates and when I went to the web site it made
    me re-install the software to run the updates, it said that I did not have
    it. I did not have a choice on whether or not to pass on this.

    The only thing that I have on my computer that is third party right now is
    Norton Anti-Virus. I did try running the updates before I installed this
    software so actually nothing third party was on the machine.

    I hope this helps. Keep me posted.

    Glen Patterson
    Glen Patterson, Mar 5, 2006
  4. Glen Patterson

    RobertFord Guest


    It's very interesting that you still had the problem when you had no 3rd
    party software installed.

    You mention having to re-install the software to allow updates. I think this
    is in fact not a re-install but a _new_ and additional install for the
    Windows Genuine Advantage

    On that page there is a "Validate Now" button. My guess is that if you click
    on that button your machine will freeze as well.

    Anyway, I'll let you know how I get on.

    RobertFord, Mar 5, 2006
  5. Robert,

    I did go to the web site and attempted to validate, and you were correct, it
    froze the machine.

    If the new 'additional' software is causing this problem to our machines, it
    has to be everywhere and users are not aware of if yet.


    Glen Patterson, Mar 5, 2006
  6. Glen Patterson

    Joachim Horn Guest

    Hi Glen and Robert,
    here's a companion in distress....
    Same here.

    Robert wrote:



    And, as Glen noticed, this I can confirm this as well:
    Well spoken! Here are my two cents from Germany:
    After having tried to install the WGAVT from the Microsoft Update site
    on my XP pro machine (the log said "successfully"), but Control Panel /
    Software told me "this update has been removed", each click on the
    buttons "Fast Search" or "User Defined Search" on the microsort update
    site caused the system to immediately freeze. Only a cold restart was

    I then tried all the previously suggested ways to properly install the
    WGAVT, and all of them failed, showing the a.m. behaviour.

    The last but one try was via wgadiag2.exe; same result as above.

    My last (and successful) attempt was to install the WGA thing manually,
    and alternative #2 worked, thanks to

    So WGA KB 8921830 is properly installed on my computer, it appears in
    Control Panel / software and in IE's Advanced / Add-Ons list as well.

    BUT: As you are experiencing as well, EVERYTIME I click on the buttons
    "Fast Search", "User Defined Search" on "Microsoft Update" or any other
    "validation button" on a Microsoft web sites (for example in
    the whole machine freezes immediately . And no, no third party "tuning"
    nor "security" nor pop up blocker tool was running simultaneously!

    Slightly becoming mad after three days of trying....
    Good luck to both of you (and me, perhaps)
    Joachim Horn, Mar 5, 2006
  7. Robert and Joachim,

    How about this...

    I can not run updates for Office 2003.

    I go to the appropriate web site to download Microsoft updates. It has me
    install Active X. It runs through the process (does not freeze) and comes
    back 'not able to install'.

    I have never had that happen before.

    Something is going on.


    Glen Patterson, Mar 5, 2006
  8. Glen Patterson

    Joachim Horn Guest

    I cannot verify this behavior because "_Microsoft_ Update", unlike the
    former "_Windows_ Update", automatically includes Office 2003 updates.
    But IMHO this freezing effect is caused by the same bug which prohibits
    your "individual Office 2003 update.
    If I am interpreting my windowsupdate.log correctly, in February there
    were several attempts by the former updater to download some files;
    maybe these were the Office files as well.
    But, as far as I can see it, all actual updates have been downloaded
    later in Feb., during the former WGAVT running.

    So I am looking forward in fright to the next critical updates...


    Joachim Horn, Mar 5, 2006
  9. I was able to run the updates for Office 2003. Not sure what was going on.

    You mentioned looking forward in fright for the next critical update.
    Hopefully it will fix the problem and probably start a whole new batch of


    Glen Patterson, Mar 5, 2006
  10. Glen Patterson

    RobertFord Guest

    Hi guys,

    Just got off the phone from MS and still no joy.

    They tried a couple of things on my PC but still suffers the same freeze as
    already mentioned.

    They are aware of the problem and are looking for a solution and I have
    another telephone appointment booked for tomorrow, in the hope that they find
    a solution in the next 24 hours.

    BR/ Robert

    RobertFord, Mar 6, 2006
  11. At least they stated they are aware ot the problem. That means they know it
    is happening to more than just a couple of people.

    If 5 people complain, nothing happens, when 5,000 complain, it gets fixed.

    Thanks for the update. Looking forward to getting this fixed.


    Glen Patterson, Mar 6, 2006
  12. Glen Patterson

    Joachim Horn Guest

    Thank you so much, Robert, for your report and for sharing your
    information with us.
    Shortly, the "freezing" persists with the new WGAVT being installed
    Kindly keep us apprised of developments as they occur.

    Good luck for us all.
    Joachim Horn, Mar 6, 2006
  13. Glen Patterson

    RobertFord Guest

    I am beginning to wonder if this will ever get fixed for us...

    Having exchanged a number of emails with the MS tech who is trying to help
    me (and I'll give him his dues as he really is trying to help), he tells me
    that "Just wanted to let you know that the WGA issue has been taken care of
    at our end and if you still have the same issue, we will have to troubleshoot
    the same."

    I found that rather worrying as my machine and countless others are far from
    "taken care of".

    I have been sent numerous instructions of things to try today, which has
    left my PC feeling like a pin cushion. It's times like this I start to think
    about getting a Mac.

    At the moment I can't see any light at the end of the tunnel and this nearly
    week long marathon is making me lose focus on my work and is taking toll on
    my productivity.

    I'll post if I have any positive news but I'm starting to lose interest and
    can see my 6 month old £3600 worth of PC running for the remainder of its
    days without any further updates of my _paid in full_ MS products because MS
    put up an update which was clearly not ready for the public.

    I wonder how many people out there have problems with this WGA update and
    wouldn't even know where to start as to fixing it, or even realise there was
    a problem. Must be thousands, my parents would be the classic example.


    RobertFord, Mar 6, 2006
  14. Glen Patterson

    Joachim Horn Guest

    Same here (11 months).
    Very frustrating, indeed.

    As long as MS is focussing to Digital Rights Management more that to
    customer service, and as long as MS is paranoidly going to criminalize
    their dedicated customers until there's proof to the contrary, we
    perhaps cannot see a light at the end of the tunnel (unless it's the
    train coming from the other direction).
    MS must withdraw this strange "tool" which is nothing but a chain on
    the honest user's feet. Write a new "tool" and try again, MS, but don't
    leave us alone with this problem!
    What will the next tool bring? Total lock of the machine right after

    Thanks again, Robert. We only can hope that more and more users world
    wide are experiencing this freezing effect on thier clean (not "tuned")
    Mad at Microsoft,
    Joachim Horn, Mar 6, 2006
  15. Glen Patterson

    floricicia Guest

    Hi chaps,
    Reading this thread with interest and wholeheartedley agree wtih your views
    about how nonsensical this 'Update' facility has become.
    My pc has not yet frozen ....but it took me 3 evenings to find a way to
    install the WGA tool before I could even access the update site......and
    then...all the updates will download but not one of them will install.

    How on earth Microsoft expect my Mum to go digging around in
    SoftwareDistribution folders and reassigning her permissions I've no idea-the
    thought of
    A) having an unsecure pc and
    B) having to rewrite her own software reduces her to impotent tears......she
    only wants to email and word process and doesn't know a CPU from a
    PSU.! do Microsoft imagine she and (well probably 80% of the rest
    of the world) will dig themselves out of this problem?

    floricicia, Mar 7, 2006
  16. Glen Patterson

    Dwight Guest

    I have just experienced the same symptom as I prepared a brand new PC for one
    of my customers. Right after WGA is installed and I select Custom or Express
    the system locks.

    This is a fresh install of WinXP Pro SP2 on a Foxconn NF4UK8AA motherboard
    with nVidia nForce chipset and network controller. Any chance the hardware is
    a problem?
    Dwight, Mar 8, 2006
  17. Glen Patterson

    Joachim Horn Guest

    Hello, Dwight,
    Thank you for joining the freezing fraction! ;-)
    You wrote very interesting things:
    So far to the advice "Make a clean setup!"
    Perhaps kindly read this message, for hardware comparing purposes:
    Message ID:
    (must perhaps been copied and pasted into START > RUN > OK)

    Kind regards,
    Joachim Horn, Mar 8, 2006
  18. Glen Patterson

    mabster Guest

    Hi guys,

    My PC, too, has started freezing when I hit "Custom" or "Express".

    I will try the link below when I get home to verify that it's WGA
    causing the problem.

    Does uninstalling the latest WGA update, then letting Microsoft Update
    reinstall it help at all?

    mabster, Mar 8, 2006
  19. Glen Patterson

    galdhrim Guest

    HI same thing has happened to me, was beginning to think it was just me.
    Started straight after computer update the new WGAVT. I tried to email MS
    tech support but the site told me that free support was not available. How
    does that work, I have XP home edition, a genuine version that came with the
    galdhrim, Mar 9, 2006
  20. Glen Patterson

    Valok Guest


    I have the same problem. When I go to control panel --> Software it says
    under "Windows Genuine Advantage Validation tool" "This update has been
    removed" (???), although I tried to install it manually...
    Valok, Mar 9, 2006
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