External Fax Modem - Event ID 32092

Discussion in 'Windows Small Business Server' started by AC, Jan 19, 2005.

  1. AC

    AC Guest

    I have a Win2k3 server with an external U.S. Robotics 56K Fax Modem.

    Some faxes that are sent to us are received and sent through as expected.
    However a large amount give the Event ID 32092 with the message "The Fax
    service failed to receive a fax. From: . CallerId: . To: <RECIPIENT REMOVED>.
    Pages: 0. Device Name: U.S. Robotics 56K FAX EXT."

    Occasionally the sender's number is available: "The Fax service failed to
    receive a fax. From: <SENDER'S NUMBER REMOVED>. CallerId: . To: SM Tankers.
    Pages: 0. Device Name: U.S. Robotics 56K FAX EXT."

    The only help I have found so far is from Microsoft's Knowledge Base "You
    cannot receive some faxes and Event ID 32091 and Event ID 32092 are logged on
    an SBS 2000-based computer" at
    http://support.microsoft.com/default.aspx?scid=kb;en-us;839501.
    This suggests setting the modem's 'Rings before answering' setting to 2,
    which I have now done but the problem still exists.

    Any help on this would be gratefully received.
     
    AC, Jan 19, 2005
    #1
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  2. Hi Greg,

    I understand the problem is that event error 32092 appears and the modem is
    not able to receive fax properly. If I misunderstood your concern, please
    don't hesitate to let me know.

    Will you please let me know when the incoming fax modem problem starts to
    happen? After you install SBS server or recently? Please also let me know
    whether all faxes failed.

    Regarding to the Event log error information, are there other related error
    messages in the Event Viewer?

    Based on my research, I'd like to provide you with the following
    suggestions.

    Suggestion 1. Change Ring.

    I understand that you've configured the "Rings before answering" to 2.
    Please change it to a higher value, such as 4, and test the issue again.

    Please let me know whether the issue persists after you set the value to a
    higher value.

    Suggestion 2. Try another Modem.

    I found that many fax issues with event error 32092 are caused by corrupted
    modem or driver. If you would, please change another modem, install
    appropriate driver, re-configure the fax settings, and test the new
    incoming fax modem again.

    [Note] We've some similar issues which also reported the 32092 errors with
    the incompatible faxmodem. Most of them are caused by the driver corruption
    and the line noise. Can you uninstall and reinstall the driver for this
    external fax card for testing purposes? I also recommend you to contact the
    modem manufacturer to check whether it is compatible with Windows Server
    2003.
    HCL:
    http://www.microsoft.com/whdc/hcl/default.mspx.

    Suggestion 3. Reinstall Fax Services.

    If the problem persists, please try reinstall the Fax service.

    You can try both methods below:

    Method 1.
    1. Access Add/Remove Programs, Add/Remove Windows Components, uncheck 'Fax
    Services' to uninstall it.
    2. Once it is uninstalled, access Add/Remove Programs to reinstall it.

    Method 2.
    1. Access 'Windows SBS 2003 setup' in Add/Remove Programs, proceed to the
    'Component Selection' page, and then Remove 'Fax Services'.
    2. Access 'Windows SBS 2003 setup' in Add/Remove Programs, proceed to the
    'Component Selection' page, and then Install 'Fax Services'.

    I hope the above info helps.

    If you have any update, please feel free to post back.

    Have a nice day!

    Bill Peng
    MCSE 2000, MCDBA
    Microsoft Online Partner Support

    Get Secure! - www.microsoft.com/security
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    Bill Peng
    MCSE 2000, MCDBA
    Microsoft Online Partner Support

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
     
    Bill Peng [MSFT], Jan 21, 2005
    #2
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  3. AC

    Franz Leu Guest

    For re-installing after uninstall be sure to use method 2 (SBS Setup).
    With method 1 the faxservice will not be integrated "SBS-like" and you
    will miss the option to route to companyweb.

    Franz


     
    Franz Leu, Jan 21, 2005
    #3
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