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Discussion in 'Windows Vista Printing / Faxing / Scanning' started by pbeverly, Aug 14, 2009.

  1. pbeverly

    pbeverly Guest

    I have a Dell A920 printer which worked fine on an XP machine. I hav
    since upgraded to a new machine running Vista Home Premium

    When I print from IE or an email from Firebird, I always get an extr
    page printed at the end. In Firebird, if I do a Print Preview, th
    entire email appears on one page. When I print, it prints a
    informational line which appears on the bottom of the preview page o
    the top of the 2nd page. If I shrink the document, it does the sam
    thing. If I am in IE and tell it to print just 1 pages, it will stil
    followup with a 2nd page.

    Office applications, Word and Excel, print just fine

    Any clues
    pbeverly, Aug 14, 2009
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  2. pbeverly

    alexdagr8est Guest

    could be the print drivers, go to the manufacturers site for th
    printer, get their firmware and their most recent drivers, give that
    go and get back to m
    alexdagr8est, Aug 14, 2009
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  3. pbeverly

    pbeverly Guest

    Latest Vista drivers would loaded yesterday, hoping this would fix th
    issue. There are no firmware updates available
    pbeverly, Aug 14, 2009
  4. In IE, go to File, Page Setup and make sure the page size is set
    correctly...... since you're using a forum, I have no idea what country
    you're in, but if you're in North America it should be "Letter" and if
    you're in Europe, it's probably A4....

    Do the same for "Firebird"...whatever that may be.

    You can leave off the footer.... again, that's in Page Setup in IE. No clue
    about Firebird, never heard of it. Just change the setting to a blank
    instead of the default, "&u&b&d"
    Cari \(MS-MVP\), Aug 15, 2009
  5. pbeverly

    alexdagr8est Guest

    press ctrl+alt+delete, go to task manager, press on the services tab and
    find the printspooler service. right click on the printspooler and press
    go to printers and faxes in control panel and right click your default
    printer (press test print)
    If that doesnt work, completely remove all drivers and software
    associated with the printer and reinstall it
    alexdagr8est, Aug 20, 2009
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