Failed updates KB943411 and KB935509 on Vista Ultimate x86

Discussion in 'Windows Update' started by smacmillan, Jan 10, 2008.

  1. smacmillan

    smacmillan Guest

    These two updates failed on Jan 8 and have failed on each night since with
    error code 80004005. They fail on autoupdate or if an update of each is tried
    individually. A manual (downloaded file) update is available for KB43411. It
    appears to succeed and initially shows up the update history as successful
    but remains in the list of required updates, which continue to fail.

    Using msconfig to start Vista with only MS services and without startup
    applications (so no AV or FW, Diskkeeper not running, etc) makes no
    difference.

    System has Intel 975X MB, SATA (AHIC, no RAID) HDs, Nvidia 8800 GT video.

    Has anyone encountered this -- for either of these updates -- and found a
    solution or workaround?

    Scott
     
    smacmillan, Jan 10, 2008
    #1
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  2.  
    madattheworld, Jan 10, 2008
    #2
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  3. smacmillan

    Theo Guest

    I had a similar problem and had to completely uninstall Comodo firewall
    to get them installed.

    Theo
     
    Theo, Jan 10, 2008
    #3
  4. smacmillan

    smacmillan Guest

    Bingo! I'd thought that using msconfig, which keeps all non-selected services
    from running, would do the trick. But clearly there's something else in
    Comodo.

    Uninstalling it allowed the updates to proceed. Re-installing seemed to be
    uneventful.

    Thanks,
    Scott
     
    smacmillan, Jan 10, 2008
    #4
  5. smacmillan

    Amir Pasha Guest

    I do not have Comodo Firewall and still have the problem. any suggestion?!
     
    Amir Pasha, Jan 25, 2008
    #5
  6. Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Jan 25, 2008
    #6
  7. smacmillan

    John Dodwell Guest

    Best of luck with Microsoft support, I am getting no where fast with a
    gentleman from Update support in the Orient who fails to read what I have
    written regarding KB 935509 and ignores any of the items published on the
    tech net re the same problem. I have followed the instructions in KB 933528
    and this does not resolve as to why KB935509 continues to fail. I have also
    turned of system restore and tried applying the patch in safe mode and tried
    downloading it directly with no success.How do I elevate this issue to
    somebody in Microsoft that wants to resolve the problem?
     
    John Dodwell, Jan 28, 2008
    #7
  8. I have attempted to escalate this with PSS for you, John. Stay tuned to
    this station.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/
     
    PA Bear [MS MVP], Jan 28, 2008
    #8
  9. smacmillan

    Diana Guest

    Hi John,

    My name is Diana and Robear has asked that I escalate this issue. It
    appears that this is not a Windows Update isssue as you can not install the
    update manually.

    I am going to open a case with our Professional Setup Team who will assist
    you with this issue. I will need the following:
    First and Last Name
    Direct Phone Number
    Email address.

    Once I obtain this information, I will create a case and someone from the
    Pro Setup Team will give you a call to work on this issue.

    PS. Microsoft does care and we will resolve this.

    Diana

    Diana Smith [MSFT] <>
    PSS Security Team

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Diana, Jan 29, 2008
    #9
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