failed windows validation but office validation okay - what now?

Discussion in 'Windows Media Center' started by skewed, Jan 3, 2008.

  1. skewed

    skewed Guest

    So, validation failed due to a blocked bulk license; office tests out fine.
    What is the solution for this? I should add that I went out and paid through
    the nose for a new XP Pro, but it won't install. First it gives a message
    that this version can't be upgraded, then it goes to a blue screen and loads
    tons of files but stops, giving a message that my hard drive is missing or
    corrupted. I thought that was bizzare (presuming that on a machine without a
    hard drive I wouldn't be able tot use the 'net, type this message etc.) so
    ran the diagnostic. All tests, quick, SMART and comprehensive passed. Pretty
    peeved that a previously fine system suddenly becomes 'not genuine' and that
    the purchased XP Pro (not cheap!) - which the shop won't replace or refund -
    didn't fix the issue. Now what do I do?
     
    skewed, Jan 3, 2008
    #1
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  2. skewed

    Gary Tsang Guest

    Gary Tsang, Jan 3, 2008
    #2
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  3. skewed

    skewed Guest

    Thanks for your response, I do appreciate it.
    I'm not sure if you mean when I get the 'not genuine microsoft' message or
    when I try to install the newly purchased XP Pro, but unfortunately in both
    cases no number is given.
     
    skewed, Jan 3, 2008
    #3
  4. skewed

    David B. Guest

    This is the Windows Media Center group, your question would be more on topic
    in one of the XP groups.
    But anywho, which version of Pro did you buy, OEM, retail full, upgrade? Are
    you trying to do an upgrade type install or a clean install, looks like an
    upgrade type from what you said. Are you booting from the Pro CD or starting
    the install from within Windows?
     
    David B., Jan 3, 2008
    #4
  5. skewed

    skewed Guest

    Thanks for your response and apologies for posting in the wrong place - I
    followed the link for XP on the forum homepage and this is where I ended up.

    The package says Microsoft Windows XP Professional Version 2002 - I
    purchased it at a listed authorized MS retailer. I don't know about OEM or
    what-have-you but it was full retail price. I intended a clean install -
    since the validation failed I didn't think an upgrade would be possible. I
    was taken by surprise when the message about upgrades came up and thought it
    meant once installed I wouldn't be able to upgrade further (fine with me).
     
    skewed, Jan 4, 2008
    #5
  6. skewed

    skewed Guest

    Thanks for the reply. There was no prompt to press F6 (I followed all the
    prompts given - but I suppose it could have flashed in amongst the various
    'loading file xyz' messages along the bottom of the blue screen.

    I don't know if it is a SATA hard drive (my machine is a compaq presario
    v3000) but there is no floppy hard drive - just CD/DVD. I wouldn't know a
    motherboard from a bar of soap and never, as far as I'm aware, had a
    motherboard driver CD.
     
    skewed, Jan 4, 2008
    #6
  7. skewed

    David B. Guest

    David B., Jan 4, 2008
    #7
  8. skewed

    skewed Guest

    Thanks for your information.
    I don't know if it qualifies as a 'differfent OS'. The computer came with XP
    Pro Home Edition which was updated/upgraded by the IT people at work (I have
    since changed employers). It worked fine until about a month ago, when I
    started getting the alerts about it not being genuine Microsoft - which is
    not actually the case; it is genuine but MS has blocked it. Now all I really
    want is the for the CD - which I paid good money for - to work. Not much to
    ask really. I'm also confused as to why I get a failure for Windows but a
    pass for Word.
     
    skewed, Jan 9, 2008
    #8
  9. skewed

    skewed Guest

    Thanks for your information.
    I don't know if it qualifies as a 'different OS'. The computer was
    originally MSDOS but the store installed XP Pro Home Edition. This was
    updated/upgraded by the IT people at work - done for all computers used
    there (I have since changed employers). It worked fine until about a month
    ago, when I started getting the alerts about it not being genuine Microsoft -
    which is not actually the case; it is genuine but MS has blocked it. Fine.
    Now all I want is the for the CD - which I paid good money for - to work. Not
    much to ask really. I'm also confused as to why I get a failure for Windows
    but a pass for Word.
     
    skewed, Jan 9, 2008
    #9
  10. skewed

    skewed Guest

    Thanks for this. I have only the shrink wrapped affair consisting of a
    booklet and an attached CD with authentication number so I guess it's an OEM.
    I will try your suggestion and see what happens.
     
    skewed, Jan 9, 2008
    #10
  11. skewed

    Jaime Guest

    Not sure of the Windows problem, but to answer your question about Word --
    the OS you have and the version of Office have nothing whatsoever to do with
    each other. They are two separate products that are sold independently.

    Yes they are both happen to be MS products, but there is no connection in
    licensing between them. I could have a brand new XP PC and be running a copy
    of Office 97 I have owned for ten years.
     
    Jaime, Jan 9, 2008
    #11
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