failing backup - could not access portions of COM + etc...

Discussion in 'Windows Small Business Server' started by Mark, Jul 18, 2006.

  1. Mark

    Mark Guest

    Here is my backup log and cannot figure out the failure.....TIA...


    7/14/2006 11:00 PM
    -------------------------------
    Date: 7/14/2006
    Time: 11:00 PM
    User: SYSTEM
    -------------------------------

    Backup Runner started.
    NTMS session started successfully.
    EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
    Will enumerate on 3 media libraries found.
    GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
    GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
    Found an enabled library.
    InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
    Identify Media completed
    EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
    Will enumerate on 0 media types found.
    GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
    Found an enabled library.
    InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
    Identify Media completed
    EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
    Will enumerate on 1 media types found.
    GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
    GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
    Found a tape media type in the library (DLT).
    Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows
    Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS
    Backup created on 7/14/2006 at 11:00 PM" /v:yes /r:no /rs:no /hc:eek:n /m
    normal /j "Small Business Server Backup Job" /l:s /p "DLT" /UM
    NetUserGetInfo failed. (0x800708b2)
    EnableLocalAccount(false) failed. (0x800708b2)
    NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
    Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup10.log
    =====================<BEGIN NTBACKUP LOG FILE>=====================
    Backup Status
    Operation: Backup
    Active backup destination: DLT
    Media name: "Media created 7/14/2006 at 11:00 PM"

    Volume shadow copy creation: Attempt 1.
    Backup (via shadow copy) of "C: "
    Backup set #1 on media #1
    Backup description: "SBS Backup created on 7/14/2006 at 11:00 PM"
    Media name: "Media created 7/14/2006 at 11:00 PM"

    Backup Type: Normal

    Backup started on 7/14/2006 at 11:03 PM.
    Warning: Unable to open "C:\" - skipped.
    Reason: The system cannot find the file specified.


    Backup completed on 7/14/2006 at 11:03 PM.
    Directories: 0
    Files: 0
    Bytes: 0
    Time: 6 seconds
    Backup (via shadow copy) of "D: DATA"
    Backup set #2 on media #1
    Backup description: "SBS Backup created on 7/14/2006 at 11:00 PM"
    Media name: "Media created 7/14/2006 at 11:00 PM"

    Backup Type: Normal

    Backup started on 7/14/2006 at 11:03 PM.
    Backup completed on 7/15/2006 at 1:52 AM.
    Directories: 2921
    Files: 47843
    Bytes: 30,101,242,138
    Time: 2 hours, 48 minutes, and 40 seconds
    Backup (via shadow copy) of "I: usb"
    Backup set #3 on media #1
    Backup description: "SBS Backup created on 7/14/2006 at 11:00 PM"
    Media name: "Media created 7/14/2006 at 11:00 PM"

    Backup Type: Normal

    Backup started on 7/15/2006 at 1:52 AM.
    Backup completed on 7/15/2006 at 1:54 AM.
    Directories: 4
    Files: 4
    Bytes: 139,527,513
    Time: 2 minutes and 23 seconds
    Backup of "SERVER\Microsoft Information Store\First Storage Group"
    Backup set #4 on media #1
    Backup description: "SBS Backup created on 7/14/2006 at 11:00 PM"
    Media name: "Media created 7/14/2006 at 11:00 PM"

    Backup Type: Normal

    Backup started on 7/15/2006 at 1:54 AM.
    Backup completed on 7/15/2006 at 2:57 AM.
    Directories: 4
    Files: 7
    Bytes: 11,889,975,998
    Time: 1 hour, 3 minutes, and 10 seconds
    Backup (via shadow copy) of "System State"
    Backup set #5 on media #1
    Backup description: "SBS Backup created on 7/14/2006 at 11:00 PM"
    Media name: "Media created 7/14/2006 at 11:00 PM"

    Backup Type: Copy

    Backup started on 7/15/2006 at 2:57 AM.

    Error: Could not access portions of directory System State\COM+ Class
    Registration Database.
    You may not have permission to open the file, or the directory may be
    missing or damaged.
    Please contact the owner or administrator.


    Error: Could not access portions of directory System State\Registry.
    You may not have permission to open the file, or the directory may be
    missing or damaged.
    Please contact the owner or administrator.

    Backup completed on 7/15/2006 at 2:58 AM.
    Directories: 128
    Files: 79
    Bytes: 54,599,532
    Time: 20 seconds

    ----------------------

    =======================<END NTBACKUP LOG FILE>=====================
    spIEnumWbemClassObject->Next failed. (0x80041003)
    The success or failure of this backup could not be confirmed. Ensure the
    Windows Management Instrumentation service is started and try to backup
    again.
    GetResultFromEvents failed. (0x80041003)
    NTBackup finished the backup with errors.

    For more information about failed backups, see the article on
    troubleshooting your backup at the following Web page:
    http://go.microsoft.com/fwlink/?LinkId=18414

    Backup ended at Saturday, July 15, 2006 6:00 AM
    Backup Runner finished.
     
    Mark, Jul 18, 2006
    #1
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  2. Maybe try re-registering the VSS binaries per this thread; then re-run the
    backup:
    http://groups.google.com/group/micr...nd+system+state&rnum=4&hl=en#a08a0f00422a78d8

    ------------------------------------------
    To re-register VSS binaries and services, first stop the Volume
    Shadow Copy Service:

    Open a command prompt and change directories to \windows\system32 (this is
    important when you begin registering the dlls):

    net stop vss

    Then register the following dlls and services (be sure you're still in the
    windows\system32 directory at your command prompt):

    regsvr32 ole32.dll
    regsvr32 vss_ps.dll
    Vssvc /Register
    regsvr32 /i swprv.dll
    rRegsvr32 /i eventcls.dll
    regsvr32 es.dll
    regsvr32 stdprov.dll
    regsvr32 vssui.dll
    regsvr32 msxml.dll
    regsvr32 msxml3.dll
    regsvr32 msxml4.dll
     
    Merv Porter [SBS-MVP], Jul 18, 2006
    #2
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  3. Mark

    Mark Guest

    negative.....


     
    Mark, Jul 19, 2006
    #3
  4. Hi Mark,

    Thanks for using the SBS newsgroup. Many thanks for Merv's input.

    From your description, I understand the issue is that backup failed with
    error message. If I am off base, please don't hesitate to let me know.

    Let us follow the steps below to trouble shoot the issue:

    I. Please open Active Directory Users and Computers, open the properties of
    Backup User account. Go to Member of tab, make sure that this account is
    member of Domain Admins.

    II. Check if the "Disable Exchange Writer" value in the
    "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\Parameter
    sSystem" is set to 1 (Default) or 0? The "Disable Exchange Writer" value
    should be 1 by default. Please set the value to 1 if it was changed for
    some reason.

    Backup may fail when you back up Exchange databases and System State at the
    same time if the Microsoft Exchange Server 2003 writer for the Volume
    Shadow Copy service is enabled. By default, SBS Setup disables the Exchange
    writer and this permits the NTBackup program to back up System State
    information and the information store at the same time.

    More detail information is addressed in the following article:

    820272 Backup Operation Fails When You Back Up Exchange Server 2003
    Databases and System State Information at the Same Time
    http://support.microsoft.com/?id=820272

    III. Do you have any of the following application installed on the SBS
    server?

    OpenFileManager from St. Benard
    Tivoli TSM from IBM
    Unicenter from Computer Associates (CA)

    If not, what 3rd party software is installed on the server? The problems
    backing up are likely due to 3rd party software (at least based on the
    cases I have seen where the errors matched yours).

    IV. Have you applied the update 833167? If not, please apply it and then
    test the issue again.

    833167 A Volume Shadow Copy Service (VSS) update package is available for
    Windows Server 2003
    http://support.microsoft.com/?id=833167

    If the issue persists, please help me collect some information to isolate
    the issue:

    1. Have you installed SQL server on the SBS server box?

    2. Please try to backup some small files on the server, what is the result?

    3. Please run command "msinfo32" (no quotation marks) on the server box to
    launch System Information console. And click File and then Save. Save the
    system information to a .nfo file to send to me.

    4. Please send me the backup log files in the "C:\Documents and
    Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows
    NT\NTBackup\data" folder.

    5. Please save the Application and System log files as .evt format and send
    to me for analyze.

    Please send the files to my working mailbox: for
    analysis.

    I appreciate your time. I am happy to be of assistance to you and look
    forward to your reply.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
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    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Jul 19, 2006
    #4
  5. Hi Mark,

    Thanks for your update. I appreciate your time and efforts to the issue.

    For current situation, it may be better way to contact Dell product support
    for assistance to see if it is the issue of the Perc controller. They are
    more familiar with their products. Thanks for your understanding.

    You can go to Dell Product Support web site to get more information:

    http://support.dell.com/support/topics/global.aspx/support/product_support/e
    n/servers_storage_networking?c=us&cs=28&l=en&s=dfb&~ck=mn

    Please let me know if you need further assistance to the issue. I am glad
    to be assistance to you.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Jul 20, 2006
    #5
  6. Hi Mark,

    Since it related a third party application, I can not ensure this since we
    don¡¯t know how it works, which layer it affects. It is better to contact
    the application vendor to confirm it.

    And I suggest that you look into the following white paper to restore the
    SBS server:

    Backing Up and Restoring Windows Small Business Server 2003
    http://go.microsoft.com/fwlink/?LinkId=49916

    Please don¡¯t hesitate to let me know if you have further concerns to the
    issue.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    --------------------
    <>
     
    Jenny wu [MSFT], Jul 20, 2006
    #6
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