failing backup - could not access portions of COM + etc...

Here is my backup log and cannot figure out the failure.....TIA...


7/14/2006 11:00 PM
-------------------------------
Date: 7/14/2006
Time: 11:00 PM
User: SYSTEM
-------------------------------

Backup Runner started.
NTMS session started successfully.
EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
Will enumerate on 3 media libraries found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
Will enumerate on 0 media types found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
Will enumerate on 1 media types found.
GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
Found a tape media type in the library (DLT).
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows
Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS
Backup created on 7/14/2006 at 11:00 PM" /v:yes /r:no /rs:no /hcn /m
normal /j "Small Business Server Backup Job" /l:s /p "DLT" /UM
NetUserGetInfo failed. (0x800708b2)
EnableLocalAccount(false) failed. (0x800708b2)
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup10.log
=====================<BEGIN NTBACKUP LOG FILE>=====================
Backup Status
Operation: Backup
Active backup destination: DLT
Media name: "Media created 7/14/2006 at 11:00 PM"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "C: "
Backup set #1 on media #1
Backup description: "SBS Backup created on 7/14/2006 at 11:00 PM"
Media name: "Media created 7/14/2006 at 11:00 PM"

Backup Type: Normal

Backup started on 7/14/2006 at 11:03 PM.
Warning: Unable to open "C:\" - skipped.
Reason: The system cannot find the file specified.


Backup completed on 7/14/2006 at 11:03 PM.
Directories: 0
Files: 0
Bytes: 0
Time: 6 seconds
Backup (via shadow copy) of "D: DATA"
Backup set #2 on media #1
Backup description: "SBS Backup created on 7/14/2006 at 11:00 PM"
Media name: "Media created 7/14/2006 at 11:00 PM"

Backup Type: Normal

Backup started on 7/14/2006 at 11:03 PM.
Backup completed on 7/15/2006 at 1:52 AM.
Directories: 2921
Files: 47843
Bytes: 30,101,242,138
Time: 2 hours, 48 minutes, and 40 seconds
Backup (via shadow copy) of "I: usb"
Backup set #3 on media #1
Backup description: "SBS Backup created on 7/14/2006 at 11:00 PM"
Media name: "Media created 7/14/2006 at 11:00 PM"

Backup Type: Normal

Backup started on 7/15/2006 at 1:52 AM.
Backup completed on 7/15/2006 at 1:54 AM.
Directories: 4
Files: 4
Bytes: 139,527,513
Time: 2 minutes and 23 seconds
Backup of "SERVER\Microsoft Information Store\First Storage Group"
Backup set #4 on media #1
Backup description: "SBS Backup created on 7/14/2006 at 11:00 PM"
Media name: "Media created 7/14/2006 at 11:00 PM"

Backup Type: Normal

Backup started on 7/15/2006 at 1:54 AM.
Backup completed on 7/15/2006 at 2:57 AM.
Directories: 4
Files: 7
Bytes: 11,889,975,998
Time: 1 hour, 3 minutes, and 10 seconds
Backup (via shadow copy) of "System State"
Backup set #5 on media #1
Backup description: "SBS Backup created on 7/14/2006 at 11:00 PM"
Media name: "Media created 7/14/2006 at 11:00 PM"

Backup Type: Copy

Backup started on 7/15/2006 at 2:57 AM.

Error: Could not access portions of directory System State\COM+ Class
Registration Database.
You may not have permission to open the file, or the directory may be
missing or damaged.
Please contact the owner or administrator.


Error: Could not access portions of directory System State\Registry.
You may not have permission to open the file, or the directory may be
missing or damaged.
Please contact the owner or administrator.

Backup completed on 7/15/2006 at 2:58 AM.
Directories: 128
Files: 79
Bytes: 54,599,532
Time: 20 seconds

----------------------

=======================<END NTBACKUP LOG FILE>=====================
spIEnumWbemClassObject->Next failed. (0x80041003)
The success or failure of this backup could not be confirmed. Ensure the
Windows Management Instrumentation service is started and try to backup
again.
GetResultFromEvents failed. (0x80041003)
NTBackup finished the backup with errors.

For more information about failed backups, see the article on
troubleshooting your backup at the following Web page:
http://go.microsoft.com/fwlink/?LinkId=18414

Backup ended at Saturday, July 15, 2006 6:00 AM
Backup Runner finished.

 

Maybe try re-registering the VSS binaries per this thread; then re-run the
backup:
http://groups.google.com/group/micr...nd+system+state&rnum=4&hl=en#a08a0f00422a78d8

------------------------------------------
To re-register VSS binaries and services, first stop the Volume
Shadow Copy Service:

Open a command prompt and change directories to \windows\system32 (this is
important when you begin registering the dlls):

net stop vss

Then register the following dlls and services (be sure you're still in the
windows\system32 directory at your command prompt):

regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
rRegsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

 

negative.....

 

Hi Mark,

Thanks for using the SBS newsgroup. Many thanks for Merv's input.

From your description, I understand the issue is that backup failed with
error message. If I am off base, please don't hesitate to let me know.

Let us follow the steps below to trouble shoot the issue:

I. Please open Active Directory Users and Computers, open the properties of
Backup User account. Go to Member of tab, make sure that this account is
member of Domain Admins.

II. Check if the "Disable Exchange Writer" value in the
"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\Parameter
sSystem" is set to 1 (Default) or 0? The "Disable Exchange Writer" value
should be 1 by default. Please set the value to 1 if it was changed for
some reason.

Backup may fail when you back up Exchange databases and System State at the
same time if the Microsoft Exchange Server 2003 writer for the Volume
Shadow Copy service is enabled. By default, SBS Setup disables the Exchange
writer and this permits the NTBackup program to back up System State
information and the information store at the same time.

More detail information is addressed in the following article:

820272 Backup Operation Fails When You Back Up Exchange Server 2003
Databases and System State Information at the Same Time
http://support.microsoft.com/?id=820272

III. Do you have any of the following application installed on the SBS
server?

OpenFileManager from St. Benard
Tivoli TSM from IBM
Unicenter from Computer Associates (CA)

If not, what 3rd party software is installed on the server? The problems
backing up are likely due to 3rd party software (at least based on the
cases I have seen where the errors matched yours).

IV. Have you applied the update 833167? If not, please apply it and then
test the issue again.

833167 A Volume Shadow Copy Service (VSS) update package is available for
Windows Server 2003
http://support.microsoft.com/?id=833167

If the issue persists, please help me collect some information to isolate
the issue:

1. Have you installed SQL server on the SBS server box?

2. Please try to backup some small files on the server, what is the result?

3. Please run command "msinfo32" (no quotation marks) on the server box to
launch System Information console. And click File and then Save. Save the
system information to a .nfo file to send to me.

4. Please send me the backup log files in the "C:\Documents and
Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data" folder.

5. Please save the Application and System log files as .evt format and send
to me for analyze.

Please send the files to my working mailbox: for
analysis.

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

 

Hi Mark,

Thanks for your update. I appreciate your time and efforts to the issue.

For current situation, it may be better way to contact Dell product support
for assistance to see if it is the issue of the Perc controller. They are
more familiar with their products. Thanks for your understanding.

You can go to Dell Product Support web site to get more information:

http://support.dell.com/support/topics/global.aspx/support/product_support/e
n/servers_storage_networking?c=us&cs=28&l=en&s=dfb&~ck=mn

Please let me know if you need further assistance to the issue. I am glad
to be assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

 

Hi Mark,

Since it related a third party application, I can not ensure this since we
don¡¯t know how it works, which layer it affects. It is better to contact
the application vendor to confirm it.

And I suggest that you look into the following white paper to restore the
SBS server:

Backing Up and Restoring Windows Small Business Server 2003
http://go.microsoft.com/fwlink/?LinkId=49916

Please don¡¯t hesitate to let me know if you have further concerns to the
issue.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
--------------------

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