False incoming mail notification and real incoming mail undelivere

Discussion in 'Windows Vista Mail' started by Greg, Mar 24, 2009.

  1. Greg

    Greg Guest

    When I open Win Mail (set up with my website mail) it regularly tells me
    there are (say) 4 new mails, but it has just highlighted (as unread) 4 old
    mails and I have to 'mark as read'. Meanwhile real incoming mail is often not
    coming through at all, like regular paypal notifications, etc..

    I just opened it to find notification of 4 new incoming mails - which turned
    out to be 3 old received mails highlighted. Nothing in junk mail, filters are
    Greg, Mar 24, 2009
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  2. The incoming emails which don't arrive in your Inbox, can you see
    them in the webmail interface?

    Which antivirus are you running? Some of them are not fully compatible
    with Windows Mail.
    Gary VanderMolen, Mar 25, 2009
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  3. Greg

    Greg Guest

    Hi Gary,

    I don't know what you mean by the webmail interface? It shows say (4) beside
    inbox, but say 3 old ones are highlighted and no new ones are present.

    I'm running avast and it was working fine. This has been happening only the
    last couple of weeks. I did a major update download of Vista a week or so ago
    but it didn't help.

    Greg, Mar 25, 2009
  4. The webmail interface is the portal your mail provider has set up for
    accessing your email with a browser. If your mail provider has not
    set up a webmail portal, you can achieve the same effect by going to
    http://mail2web.com .

    Your Avast antivirus was probably installed with its default install option.
    If so, uninstall it, then reinstall, but select 'custom' install, which then
    allows you to unselect installing its troublesome email scanning module.

    While Avast is uninstalled, try Windows Mail again, just to verify that
    the culprit has been found.
    Gary VanderMolen, Mar 25, 2009
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