Family Discount Ordering Trouble

Discussion in 'Windows Vista Installation' started by Ben, Jan 30, 2007.

  1. Ben

    Ben Guest

    For over 4 hours now, I've been attempting to purchase two (2) additional
    Vista Home Premium licenses from the appropriate MS website. Once I tell the
    website that I am in the US, enter my product key and correctly insert the
    fraud-protection letters (the letters intentionally garbled to protect from
    OCR software from using the website, I guess), the website gives me the
    following message:

    "! We're sorry, to following error(s) have occurred:
    No Offer Found"

    This has happened over a dozen times with no derivation in outcome.

    To be clear:

    1) I have purchased a RETAIL Vista Ultimate (Upgrade)
    2) Vista Ulitmate has been installed and (apparently) validated (no warnings
    otherwise, and no fruit for my search in Vista to force a validation)
    3) I have typed the product key in correctly
    4) I have typed the fraud-protection key in correctly (both visual and audio
    tried)

    I've called MS and they merely (and surprisingly rudely) told me that the
    Family Discount can only be purchased online. No amount of explanation that
    the website wasn't working seemed to get through to this person (who is
    likely suffering from a very stressful and busy launch day).

    Insights or suggestions?
     
    Ben, Jan 30, 2007
    #1
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  2. Ben

    frustrated Guest

    I have the same problem, and you can check your validation status by right
    clicking on my computer, goto properties, and then scroll to the bottom of
    that screen - you will see that it will be waiting 3 days to complete
    validation automatically or you can force it to do it right away. Mine still
    didn't work ever after forcing to validate.
     
    frustrated, Jan 30, 2007
    #2
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  3. Ben

    Ben Guest

    Somehow, I feel better knowing that someone else is in the same boat ...
    perhaps it's merely a temporary website issue.

    I'll try again later (and probably again after that ... and so on).

    -Ben
     
    Ben, Jan 30, 2007
    #3
  4. Ben

    MrMikeH Guest

    At least you are getting an error message that says something. All I get is
    the word ERROR and no explanation. Also, using IE7 I cannot see the
    characters they are talking about so I was using the numbers in the audio
    file.
     
    MrMikeH, Jan 30, 2007
    #4
  5. Hi, I forwarded this theard to the 'Order Managment Team'. I will see what
    they say and post back in there.

    Thanks
    Doug
     
    Doug Hite \(MSFT\), Jan 30, 2007
    #5
  6. Ben

    John Guest

    Same issue here by the way, definately activated

     
    John, Jan 31, 2007
    #6
  7. Ben

    Ben Guest

    My installation is now activated and the website reacts the same. I wonder
    if anyone browsing this thread has had a succussful purchase pursuant to the
    Family Discount program?
     
    Ben, Jan 31, 2007
    #7
  8. Hi Ben, The product activation group would like to check your product ID
    againsted there database to see whats going on. Could you send that to my
    Microsoft Email address? (Please do not post the
    product id it in the newsgroups).

    Thanks
    Doug
     
    Doug Hite \(MSFT\), Jan 31, 2007
    #8
  9. Ben

    Kyle Guest

    Doug,
    I'm having the same problem.

     
    Kyle, Jan 31, 2007
    #9
  10. Can you send me your prod id also? I will send them a list :)

    Thanks
    Doug
     
    Doug Hite \(MSFT\), Jan 31, 2007
    #10
  11. Ben

    Ben Guest

    Is this process working normally for some and not for others (ie, us)?

    Thanks, Doug.

    -Ben
     
    Ben, Jan 31, 2007
    #11
  12. Ben

    Pat Guest

    Having same problem as all the rest.

     
    Pat, Jan 31, 2007
    #12
  13. Ben

    Brian Guest

    Same here - bought a windows ulitmate signature edition and can not buy the
    two additional licenses for my other computer in my family. Frustrating but
    it sounds like others are having the same issues.
     
    Brian, Jan 31, 2007
    #13
  14. Ben

    Robson Guest

    Same Here.
    I bought the Ultimate Adition (Upgrade) and after putting my country,
    product Key, I also get the message "! We're sorry, to following error(s)
    have occurred:
    No Offer Found"

    I got Vista at 10 am this morning, I activated it fine. I tried to purchase
    the family discount. But same message for the past 14 hours. Its 1 am here
    now. Got the same message. What's going on MS?



    :

    For over 4 hours now, I've been attempting to purchase two (2) additional
    Vista Home Premium licenses from the appropriate MS website. Once I tell the
    website that I am in the US, enter my product key and correctly insert the
    fraud-protection letters (the letters intentionally garbled to protect from
    OCR software from using the website, I guess), the website gives me the
    following message:

    "! We're sorry, to following error(s) have occurred:
    No Offer Found"
    This has happened over a dozen times with no derivation in outcome.
     
    Robson, Jan 31, 2007
    #14
  15. Ben

    Marcel Guest

    I am also having the same problem. I spent several hours on the phone with
    microsoft support, in which they have validated my installation, along with
    my product key, and were still unable to help me. My assumption at this
    point is that the system is not working at all.

    Should I also send you my Product ID?
     
    Marcel, Jan 31, 2007
    #15
  16. Ben

    Kyle Guest

    Looks like the site is down now. Hopefully that means they're fixing it.
    I'm itching to get my other pcs updated.
     
    Kyle, Jan 31, 2007
    #16
  17. Ben

    frustrated Guest

    I tried around 7am CST and the site was real slow, I tried a couple minutes
    later adn it was up, but still didn't work. I think it's just network
    traffic.
     
    frustrated, Jan 31, 2007
    #17
  18. Ben

    Marcel Guest

    I just tried it now and it still isn't working. It went through several
    periods of downtime yesterday, too.
     
    Marcel, Jan 31, 2007
    #18
  19. Ben

    Kyle Guest

    I think you're right. I just tried again and it loaded (slowly). Still the
    same error.
     
    Kyle, Jan 31, 2007
    #19
  20. Ben

    cgsheen Guest

    Ya, I've had the same problem since yesterday morning. Waiting for the fix...
     
    cgsheen, Jan 31, 2007
    #20
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