Family Discount Ordering Trouble

Discussion in 'Windows Vista Installation' started by Ben, Jan 30, 2007.

  1. Ben

    sker Guest

    Same problem here.

    Does everyone having this problem have the Windows Vista Ultimate
    *Signature* Edition? That's what I have, and I think another user above
    posted that that was what he had as well.

    Just looking for a common thread...

    What do you think?
     
    sker, Jan 31, 2007
    #21
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  2. Ben

    Ben Guest

    Mine is not the signature addition, just plain ole' unautographed Vista
    Ultimate.
     
    Ben, Jan 31, 2007
    #22
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  3. Ben

    sker Guest

    Edit:

    It's Working!!!



     
    sker, Jan 31, 2007
    #23
  4. Ben

    Pat Guest

    Finally able to get additional key. 1:22pm cst.
     
    Pat, Jan 31, 2007
    #24
  5. Ben

    sker Guest

    Fat lot of good it does us.

    The key does not work, when you enter it in when prompted, the key cannot be
    validated.

    Called Microsoft. They're aware of the problem, have no idea how to fix it,
    no timeframe of when it will be fixed, but took down my info and told me
    they'd call and email.

    Now we're making progress!
     
    sker, Jan 31, 2007
    #25
  6. Ben

    Ben Guest

    Well, i was able to order mine as well, but haven't tried to install. Glad
    I just dropped $100 on two keys that may or may not work...
     
    Ben, Jan 31, 2007
    #26
  7. Possible Resolution. Let me know if this does not match what everyone else
    is seeing. I got this information from the Manager in charge of project.



    From what I was told; sounds like the HIP (Human Interface Picture) was type
    in 3 times incorrectly. But the user should have got an error along these
    lines:



    ERROR:

    The maximum number of retry attempts has been reached; please CLICK HERE to
    restart the order process.

    Error Code: 1052



    Something seems to be missing; let me know if you received a different
    error.



    Thanks

    Doug



    PS: Looks like John and Kyle's Prod ID should work for them now. If anyone
    else gets locked out; please send me the Prod ID in email..
     
    Doug Hite \(MSFT\), Jan 31, 2007
    #27
  8. Sounds like it; they have a ton of orders. I think need better contact
    information on there site..

    Thanks
     
    Doug Hite \(MSFT\), Jan 31, 2007
    #28
  9. Ben

    frustrated Guest

    I have the same problem, I decided to bring the cds to work with me, and I
    fed the xp sp2 machien the disc, steped through to the enter cd key screen
    and it returned invalid key. Another step closer...
     
    frustrated, Jan 31, 2007
    #29
  10. Ben

    Jer091 Guest

    Its working now!! finally, got my 2 extra pk's!!!!!!!!
     
    Jer091, Jan 31, 2007
    #30
  11. Ben

    harrynicol Guest

    Doug,

    It is now working. I have 2 new keys. What you were told was correct if you
    enter 3 times. But I can assure you up to this point 4:30PM 1/31 if you put
    in the correct key code you had "Error - No Offer". The three times came up
    once for me desipte putting the correct keys in. I have the feeling they
    might have been pulling the wool over someone. I can undertand if they had
    said, "Look we have a problem due to loading, or the key catalogue was not
    loaded or done incorrectly". I can get that but to say nothing excpet via
    your good self is not impressive. Comments ?
     
    harrynicol, Jan 31, 2007
    #31
  12. Ben

    Mark S-123 Guest

    I got my family discount key this morning. When I first installed Premium it
    said bad key. MS told me over the phone to install then activate. Now it says
    my key is already in use.

    anyone have any suggestions?

    Mark

    PS: One of the guys from MS was telling me I should not use the Ultimate
    Disks to install Home premium. He told me it is Best Buys problem since that
    is where I bought the Ultimate from. He even said you can't use a Ultimate
    dixk to install Home Premium. I told him he did not know what he was talking
    about and give me someone who does. No help, they just keep passing me to
    other people. I have been on the phone for over 2 hours and no resolution.
     
    Mark S-123, Jan 31, 2007
    #32
  13. Ben

    Kyle Guest

    Doug - Thanks for getting the website fixed. Now, I'm on to a new problem.

    I've got my two home pro keys from the family discount but neither work.

    When I try to install here's the error I get:
    Your product key cannot be validated. Review your product key and make sure
    that you have entered it correctly.

    I've tried both keys that I just purchased and I get the same error.

    I'll e-mail my keys to you in case you need them to help figure it out.

    Thanks again for your help.
     
    Kyle, Feb 1, 2007
    #33
  14. Ben

    JW Guest

    I have the exact same problem as Kyle. I purchased ther "Retail Boxed"
    upgrade version of Vista Ultimate from Best Buy. I purchased 2 home premium
    upgrades under the family discount program and have 2 product keys in hand.
    Neither will work and error says key already in use. What gives?
     
    JW, Feb 1, 2007
    #34
  15. Ben

    Jer091 Guest

    Same boat here, got the pk's and went and upgraded my laptop with my Ultimate
    disk, completed the install, went to activate and got the following

    "The produckt key you have entered does not appear to be a valid Windows
    Vista product key.

    Please check your product key and type it again."

    over and over and over again.

    Could it be that the family offer keys have not been added to the activation
    database?

    well, I've got 3 days left for MS to figure this one out......
     
    Jer091, Feb 1, 2007
    #35
  16. Ben

    frustrated Guest

    My key is not working either, I tried to upgrade (I purchased Vista Ult
    Upgrd) from XP Pro SP2, and it said it wasn't a valid product to upgrade
    from. No biggie, I just formatted and reloaded. Went to enter the key, and
    it said it wasn't a valid key for Home Premium. So I instsalled completely
    w/o key - and put key in.. again, bad key. I will forward you the new key as
    well.
    Thanks

    John
     
    frustrated, Feb 1, 2007
    #36
  17. Ben

    Bill Lee Guest

    (Sorry if double post, web site did not appear to accept first one).

    Same boat here. Doug - Have sent you email with product IDs of Premium
    Upgrade Keys. They will not validate within setup program or upon trying to
    change keys after installation without keys. Tech support agrees that they
    are not valid keys.
     
    Bill Lee, Feb 1, 2007
    #37
  18. Ben

    harrynicol Guest

    Add me to the list, 2 sets of Keys declared invalid. It is now 3 days after
    launch and nothing formal from MS regonising the problem or when it is going
    to be resolved.

    Doug Hite, I am sure you are swaped with this issue but can you please post
    an update?
     
    harrynicol, Feb 1, 2007
    #38
  19. Ben

    Billy Guest

    I have been off and on the phone for over 3 hrs... And my key is still not
    working!!!???

    Billy
     
    Billy, Feb 1, 2007
    #39
  20. Hi Eveyrone. I finally got an answer. From what I have been told:

    The Vista Family Discount (VFD) team has found the problem with the product
    keys. Turns out they are not Vista Keys. The VFD team is working on a fix
    and will email out new keys to everyone with in 4-5 days.

    If your key does not work; odds are its one of the bad ones. If you do not
    hear back from the VFD team with a new key next week; I would send them an
    email or call:

    email:
    Phone: 1-800-835-0663

    I hope this helps!
    Thanks and sorry for any issues...
    -Doug
     
    Doug Hite \(MSFT\), Feb 1, 2007
    #40
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