Fatal Error on outbound fax

Discussion in 'Windows Small Business Server' started by Bradley Davidson, Feb 17, 2006.

  1. I have configured my Fax on SBS 2003 and it is working fine for incoming
    faxes. But when I try to send a fax from the server it appears in the Fax
    Console Outbox with an Extended Status of "Fatal error".

    When it starts to fax, it dials and the receiving fax is able to answer and
    identify the ID and name of the server that is faxing. It then fails with no
    report of the cause.

    I have tried to send a test fax from the Fax Console and from printing a
    general web page. Both fail.

    I have queried the modem to make sure it has no errors and it appears to be
    fine.

    Any suggestions?

    Bradley Davidson
     
    Bradley Davidson, Feb 17, 2006
    #1
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  2. Bradley Davidson

    Crina Li Guest

    Hi Bradley,

    Thank you for posting in SBS newsgroup.

    From the description, I understand the issue to be: you can not send fax
    successfully on SBS and you receive "Fatal error" on Outbox when you open
    Fax Console. If I have misunderstood your concerns, please do not hesitate
    to let me know.

    To narrow down the problem, would you please help me collect the following
    information?

    1. What is the detailed model of the Modem? Is it on the Windows Server
    2003 HCL? If not, we can't guarantee its functionality under Windows Server
    2003:

    Networking and Modems, External Modems

    http://www.microsoft.com/windows/catalog/server/default.aspx?xslt=categorypr
    oduct&subid=22&pgn=ff26c601-26cb-496b-ab43-b950e008fedb

    2. Is there a second stand-alone FAX device that was sharing the same phone
    line as the FAX modem? If so it will interfere with outbound FAX calls. You
    may need to remove the stand-along FAX device from the analog phone line to
    allow the FAX modem to send fax successfully.

    Based on my experience, if the FAX service has been correctly installed on
    the SBS server and fax client has been successfully installed on the client
    workstation, you could use the following method to send a fax no mater on
    the SBS server or on the client workstation.

    Please click Start -> All programs -> Accessories -> Communications -> Fax
    -> Send a fax.

    To ensure the SBS FAX has been correctly configured, you may need to open
    Server Management \ Standard Management \Fax (Local) node and click
    "Configure Fax services" to reconfigure the fax on the SBS server.

    Please remove and reinstall the Fax service to see how thing goes:

    1. Uninstall the Fax Service Using Add or Remove Programs>>Windows Small
    Business Server 2003>>Change/Remove>>Fax Services>>Remove

    2. Re-install the Fax Service Using Add or Remove Programs>>Windows Small
    Business Server 2003>>Change/Remove>>Fax Services>>Install

    If the problem still persists, please help me collect the following
    information for troubleshooting:

    1. Please post the activity log: Open Fax Console Properties page, in the
    Activity logging, please check log outgoing fax activity. Send the fax to
    reproduce the issue and attach the log. C:\Documents and Settings\All
    Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog.
    2. Is there any error event on the SBS server?

    Thanks for your time and I look forward to your reply.

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

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    --------------------
    | Thread-Topic: Fatal Error on outbound fax
    | From: "=?Utf-8?B?QnJhZGxleSBEYXZpZHNvbg==?="
    <>
    | Subject: Fatal Error on outbound fax
    | Date: Fri, 17 Feb 2006 06:37:06 -0800
    || Newsgroups: microsoft.public.windows.server.sbs
    | |
    | I have configured my Fax on SBS 2003 and it is working fine for incoming
    | faxes. But when I try to send a fax from the server it appears in the
    Fax
    | Console Outbox with an Extended Status of "Fatal error".
    |
    | When it starts to fax, it dials and the receiving fax is able to answer
    and
    | identify the ID and name of the server that is faxing. It then fails
    with no
    | report of the cause.
    |
    | I have tried to send a test fax from the Fax Console and from printing a
    | general web page. Both fail.
    |
    | I have queried the modem to make sure it has no errors and it appears to
    be
    | fine.
    |
    | Any suggestions?
    |
    | Bradley Davidson
    |
     
    Crina Li, Feb 20, 2006
    #2
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