Fax and Scan error - One or more recipients do not have a fax addr

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Active IT Design, Apr 19, 2007.

  1. I have a client running Vista Business on and SBS 2003 network. He's having
    trouble faxing with Vista. He can fax out okay when he picks the recipient
    from his address book but he's unable to just type in a local fax number and
    hit send. I've tried typing the fax number multiple ways, for example say
    the number was local and 123-4567. I've tried typing 123-4567 and 1234567
    and 1 areacode 1234567, and so on. The same error appears no matter what.
    The error is:

    screen shot here http://www.activeitdesign.com/faxandscanerror.jpg and typed
    out below.

    The message could not be sent.
    One or more recipients do not have a fax address. Please check your Address
    Book and make sure all the recipients have a valid fax address.

    Now, I could see this being a valid error if he was trying to pick a name
    from his address book but he's just trying to type in a number manually. His
    partner, also running Vista Business, has no problems manually typing in a
    number. I've checked and thier dialing rules are the same. Even though my
    screen shot link above shows him set to use My Location for dialing, this
    error happens even when the rule is set to none, which is how you would
    normally send a local fax. The fax number goes red and the error appears no
    matter what he types in the TO field. The only difference between guy1 (not
    working) and guy2 (working) is that guy1 has the SMS Link features enabled in
    Outlook 2007 which adds another MAPI address book. I myself use SMS Link
    though and have no problems faxing out of my Vista Business system / SBS 2003

    Both Vista and SBS are running latest patches so I'm running out of ideas on
    what could be causing this.

    - Jon
    Active IT Design, LLC
    Active IT Design, Apr 19, 2007
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  2. By which method is this fax being sent and where is the phone number being
    typed? Have you tried using international format? That always works best.
    Russ Valentine [MVP-Outlook], Apr 19, 2007
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  3. I'm not sure what you mean by the "method the fax is being sent." I tested
    this myself using RDP into his system. All I'm doing is starting up the Fax
    and Scan program and clicking New Fax, typing in a local fax number, a
    subject, and hitting Send. It fails instantly, the error pops up and turns
    the fax number to red as if it were invalid. Even though it's a local
    number, i've tried the international dialing by typing +1 (areacode) number,
    for example +1 (234) 567-8900 but the result is the same. The other vista
    PC is fine.

    Please see my screen shot here, the number is being typed in the "TO" field,
    the only place it can be. http://www.activeitdesign.com/faxandscanerror.jpg

    - Jon
    Active IT Design, LLC

    Active IT Design, Apr 19, 2007
  4. I saw your screen shot the first time. It was of no help. We still need
    accurate steps to repro your problem, including your fax modem
    Russ Valentine
    Russ Valentine [MVP-Outlook], Apr 20, 2007
  5. Thanks for trying to help but the fax modem config is irrelevant. The modem
    is on an SBS server so all you do in the fax console is point to the SBS
    server. This is a client issue because it works fine on the other Vista
    system and all XP Pro systems. It's just this one user / PC giving me the
    problem. All systems fax via the same SBS server's fax modem. It's an
    external US Robotics 56k fax modem.

    Anyway, I was able to fix the problem by removing the Mobile Address Book
    MAPI address book in his Outlook profile. This SMS link stuff Microsoft has
    setup seems to be pretty buggy anyway. On all systems I've enabled it on
    (via Outlook 2007) you can't even open the Mobile Address book or else
    Outlook crashes.

    Thanks for your time and quick response!!!
    - Jon

    Jonathan OBrien
    MCSE, Microsoft Small Business Specialist

    Active IT Design, LLC

    Active IT Design, Apr 20, 2007
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