Faxes always print in landscape mode when using Vista.

Does anyone else have this problem?

Our setup:
Faxes come into the SBS and are forwarded to a public Faxes folder.
Users with permission can access the faxes folder to read/print faxes.

Simple enough. Everything works great except vista's "Windows Photo
Gallery" now opens the faxes for viewing and when we try to print, no matter
what the printer settings are, they print out horizontally but on stretched
onto landscaped paper.

Any ideas on how to fix this?
Thanks,
Jeremy

 

Hello Jeremy,

Thanks for posting in our newsgroup.

From your description, I know that your issue is that the fax files
formatted TIF show as landscape and print incorrectly. If I am off-base,
please don't hesitate to let me know.

We can take the following steps to troubleshoot this issue:

1. When printing the TIF file, click Options which lies at the top of the
Cancel button.
2. In the Print Settings, click Printer Properties.
3. Under the Layout tab, we can choose Portrait in the Orientation drop
down list. Or in the dialogue, check the Portrait.
4. Click OK to test the issue again.

If the issue still occurs on your side, we can try to use the "Auto Adjust"
feature to edit the format of the TIF file.

1. Please right click on the FAX.TIF file on the Windows Vista, and then
select Edit.
2. On the open window, please click on the "Auto Adjust" button on the
right side of the panel.
3. After adjusting the format automatically, please click on the Print
button again to check if this TIF file can be displayed properly.

If there is any help I can provide on this issue, please feel free to let
me know and I will do my best to help you until it is resolved.

1. Does this issue occur on all the TIP files (Fax file) or the specific
Tip file?
2. Would you please send the problematic tip file me directly for the
further test?

Please send the information to with subject:
39906055-Faxes always print in landscape mode when using Vista.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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Robert,
The second process works. The only problem is the .TIF file needs to be
copied from outlook to the desktop, then right click and choose edit, click
Auto Adjust, then Print.

This is much more laborious for the user than the old way: clicking on
FAX.tif and hitting Print. Is there any way to get it back to working this
way?

Thanks,
Jeremy

 

Hi Jeremy,

Thank you for posting back.

Since Robert is now OOF, I'm backing up his posts.

Actually, we've reported this bug to Windows Vista, and the problem is now
being processed. Hopefully, there will be a Hotfix in the near future.

I hope the above info helps.

If you have further questions or update, please feel free to post back.

Sincerely,

Bill Peng
MCSE 2000, MCDBA, CCNP, CCDA
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
=====================================================
The public newsgroup only focuses on SBS related technical issues, for
other Microsoft products, we recommend you to post to appropriate newsgroup
to get most qualified responses.
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive notification. When responding to
posts via your newsreader, please "Reply to Group" so that others may learn
and benefit from your issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft PSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------

 

Excellent! Thanks guys.

-Jeremy