Faxes always print in landscape mode when using Vista.

Discussion in 'Windows Small Business Server' started by GollyJer, Jul 16, 2007.

  1. GollyJer

    GollyJer Guest

    Does anyone else have this problem?

    Our setup:
    Faxes come into the SBS and are forwarded to a public Faxes folder.
    Users with permission can access the faxes folder to read/print faxes.

    Simple enough. Everything works great except vista's "Windows Photo
    Gallery" now opens the faxes for viewing and when we try to print, no matter
    what the printer settings are, they print out horizontally but on stretched
    onto landscaped paper.

    Any ideas on how to fix this?
    Thanks,
    Jeremy
     
    GollyJer, Jul 16, 2007
    #1
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  2. Hello Jeremy,

    Thanks for posting in our newsgroup.

    From your description, I know that your issue is that the fax files
    formatted TIF show as landscape and print incorrectly. If I am off-base,
    please don't hesitate to let me know.

    We can take the following steps to troubleshoot this issue:

    1. When printing the TIF file, click Options which lies at the top of the
    Cancel button.
    2. In the Print Settings, click Printer Properties.
    3. Under the Layout tab, we can choose Portrait in the Orientation drop
    down list. Or in the dialogue, check the Portrait.
    4. Click OK to test the issue again.

    If the issue still occurs on your side, we can try to use the "Auto Adjust"
    feature to edit the format of the TIF file.

    1. Please right click on the FAX.TIF file on the Windows Vista, and then
    select Edit.
    2. On the open window, please click on the "Auto Adjust" button on the
    right side of the panel.
    3. After adjusting the format automatically, please click on the Print
    button again to check if this TIF file can be displayed properly.

    If there is any help I can provide on this issue, please feel free to let
    me know and I will do my best to help you until it is resolved.

    1. Does this issue occur on all the TIP files (Fax file) or the specific
    Tip file?
    2. Would you please send the problematic tip file me directly for the
    further test?

    Please send the information to with subject:
    39906055-Faxes always print in landscape mode when using Vista.

    I am looking forward to hear from you.

    If you need further assistance, please don't hesitate to let me know.

    Best regards,

    Robert Li(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

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    --------------------
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    <Subject: Faxes always print in landscape mode when using Vista.
    <Date: Mon, 16 Jul 2007 13:13:01 -0700
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    <Does anyone else have this problem?
    <
    <Our setup:
    <Faxes come into the SBS and are forwarded to a public Faxes folder.
    <Users with permission can access the faxes folder to read/print faxes.
    <
    <Simple enough. Everything works great except vista's "Windows Photo
    <Gallery" now opens the faxes for viewing and when we try to print, no
    matter
    <what the printer settings are, they print out horizontally but on
    stretched
    <onto landscaped paper.
    <
    <Any ideas on how to fix this?
    <Thanks,
    <Jeremy
    <
    <
     
    Robert Li [MSFT], Jul 17, 2007
    #2
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  3. GollyJer

    GollyJer Guest

    Robert,
    The second process works. The only problem is the .TIF file needs to be
    copied from outlook to the desktop, then right click and choose edit, click
    Auto Adjust, then Print.

    This is much more laborious for the user than the old way: clicking on
    FAX.tif and hitting Print. Is there any way to get it back to working this
    way?

    Thanks,
    Jeremy
     
    GollyJer, Jul 17, 2007
    #3
  4. Hi Jeremy,

    Thank you for posting back.

    Since Robert is now OOF, I'm backing up his posts.

    Actually, we've reported this bug to Windows Vista, and the problem is now
    being processed. Hopefully, there will be a Hotfix in the near future.

    I hope the above info helps.

    If you have further questions or update, please feel free to post back.

    Sincerely,

    Bill Peng
    MCSE 2000, MCDBA, CCNP, CCDA
    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    =====================================================
    The public newsgroup only focuses on SBS related technical issues, for
    other Microsoft products, we recommend you to post to appropriate newsgroup
    to get most qualified responses.
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive notification. When responding to
    posts via your newsreader, please "Reply to Group" so that others may learn
    and benefit from your issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft PSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
     
    Bill Peng [MSFT], Jul 18, 2007
    #4
  5. GollyJer

    GollyJer Guest

    Excellent! Thanks guys.

    -Jeremy


     
    GollyJer, Jul 18, 2007
    #5
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