"Find album info"/manual album info not working

Having a big problem with Windows media player I have tried everything to fix
it.

Basically when I insert a disc into my computer, windows media player finds
the correct album info and changes the album info accordingly and
automatically. However when it is wrong I try to "find album info" manually
by pressing the button.

http://img212.imageshack.us/img212/7668/albuminfo9aa.jpg

But as you can see instead of it showing the tracks included, that area is
just a white blank space. If I click "edit" button and alter something in the
listing then click "next", the track listings appear.

Additionally if I try to manually search for a track,

http://img208.imageshack.us/img208/4625/manualsearch9yz.jpg

It just stays on the "please wait" screen, and the globe in the left of the
screen stops moving.

http://img153.imageshack.us/img153/1907/pleasewaitscreen6rz.jpg

Sorry for such as long post, but I tried to make it as detailed as I can.
I have tried reinstalling media player. Funnily enough rolling back to WMP9
fixed both problems, but I do not want to use that. These problems have only
recently turned up.

Hope somebody can help.
Thanks in advance.