Fingerprint reader stops working after sleep/hibernate

Discussion in 'Windows Vista Hardware' started by gariva, Jul 24, 2007.

  1. gariva

    gariva Guest

    I have been looking arround for a while but I don't seem to find an answer
    for my problem.
    I got a HP NC4400 tablet computer with 2.5 gb of ram and vista enterprise
    running on it.
    This computer has a fingerprint reader that works fine until the computer
    goes to sleep or hibernate mode. After resuming everything seems fine but the
    fingerprint reader doesn't work.

    Is there any solution for this?
    Thanks
    gariva
     
    gariva, Jul 24, 2007
    #1
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  2. gariva

    freddy Guest

    freddy, Jul 24, 2007
    #2
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  3. gariva

    gariva Guest

    Thanks, It looks like it might work. But the link takes you to a page where
    you have to start again with the support options.

    Is there a way to get the Hotfix directly?

    Thanks.
    gariva

    Do you know
     
    gariva, Jul 24, 2007
    #3
  4. gariva

    freddy Guest

    gariva,

    I can't tell you more than that which is in the Microsoft article. Sorry.
     
    freddy, Jul 24, 2007
    #4
  5. gariva

    huwyngr Guest

    For hotfixes you normally have to phone Microsoft, explain the
    situation and hope they decide that you can have it without charging
    support time.

    Click on the link http://support.microsoft.com/contactus/?ws=support

    and then try to work out which number to call.

    However this KB article seems more directly involved?

    You may experience problems after you resume a Windows Vista-based
    computer from sleep or from hibernation

    http://support.microsoft.com/kb/929734

    SYMPTOMS

    You may experience one or more of the following problems after you
    resume a Windows Vista-based computer from sleep or from hibernation: •
    A device stops responding (hangs) or no longer works correctly. There
    may be a yellow exclamation mark next to the device in Device Manager.
    Or, the device may not appear in Device Manager. The device may be a
    fingerprint reader, a Windows Media Center remote control, an optical
    drive, a FeliCa reader, or some other device.
     
    huwyngr, Jul 25, 2007
    #5
  6. gariva

    Cal Bear '66 Guest

    Cal Bear '66, Jul 25, 2007
    #6
  7. gariva

    huwyngr Guest

    That's great -- many thanks.

    You'd think MS would link to that instead of the general contact page.
     
    huwyngr, Jul 25, 2007
    #7
  8. gariva

    gariva Guest

    Thanks for that link and all the help to this thread. I will try to get it
    and let you know the results.

    gariva
     
    gariva, Jul 26, 2007
    #8
  9. gariva

    huwyngr Guest

    Let us know how you get on.
     
    huwyngr, Jul 26, 2007
    #9
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