Fix for Office repair or reinstall and Office Updates install fail

Discussion in 'Windows Update' started by Edwin, Oct 17, 2006.

  1. Edwin

    Edwin Guest

    Finally found a solution in other forum to this so hard problem, posted
    Thurs, Feb 17 2005 6:11 pm. After trying everything else, it worked.


    OK, I finally found the fix for many of the problems with Office 2003
    installs and errors. I fought this problem for 4 days, and what I got from
    MS assistance was not much help.

    Among other errors I was getting:
    1. Could not reinstall Office
    2. Could not uninstall Office
    3. Could not repair Office nor Frontpage 2003
    4. Getting Windows Installer popups referencing various missing files, such
    5. Tried the often suggested method of using the Windows Installer Cleanup
    tool, which did not work.

    After 3 hours of Googling I found the fix for most of these problems. Be
    aware that it involves a lot of registry editing, but it did fix ALL of my

    Here is the link to the original post:

    That covers about 3 lines, so probably won't work.

    Here is the fix as posted in that message below. Make sure you backup your
    registry first, if you make a mistake you are doomed.:

    Thank you for your inquiry regarding Microsoft Office
    Setup and for choosing Microsoft Online Support. My name
    is Jack and I will be assisting you with this service

    According to the case log, I understand this issue to be:
    You cannot check for Office updates online and get the
    following Web page:

    We will work together on this issue throughout the course
    of this case. If I have misunderstood your concern,
    please let me know.

    Based on my experience, this issue is mostly caused
    by .MSP files are corrupted or missing.

    Windows Installer patch files (.

    MSP files) are stored on
    your computer after update installation completes because
    they need to be referenced for future update operations.
    If the files are missing you will not be able to apply
    Office updates. You may also be unable to uninstall
    Office products as a result of the same problem


    To resolve the issue, we need to manually delete all the
    registry keys for Office. I understand the whole process
    can be time consuming but they are crucial for us to
    effectively resolve this situation. I have handled a
    number of similar cases in the past, and we have solved
    the problem in the manner I have suggested. Please work
    with me by trying the troubleshooting steps and we will
    resolve this problem together. Your time and efforts are
    greatly appreciated. To do this, follow the steps below:


    If you have Project 2003 installed, please do not perform
    the following steps!

    Please ensure you have the Office installation CD on your
    hand before performing following steps.

    Warning: The following steps contain information about
    modifying the registry. If you use Registry Editor
    incorrectly, you may cause serious problems that may
    require you to reinstall your operating system. Microsoft
    cannot guarantee that you can solve problems that result
    from using Registry Editor incorrectly. Use Registry
    Editor at your own risk.

    NOTE: The following steps will not hurt or delete your
    email data and Office documents.

    (a) Quit all running programs, especially the Antivirus
    and firewall application.

    (b) Click Start menu-> Run, type "regedit" (without the
    quotation marks) in the Open box and press Enter.

    (c) Delete the following registry keys if they exist:

    How to locate a Key

    For example, HKEY_CURRENT_USER is the key, and everything
    that follows the first backslash (\) is the subkey.

    The keys and subkeys are listed in a folder tree in the
    left pane of Registry Editor. As in Windows Explorer, in
    the left pane of Registry Editor, if a key or subkey
    contains subkeys, a plus sign (+) appears next to the
    folder icon for that key. If you click the plus sign, the
    folder expands, and subfolders, representing the subkeys,
    appear under it.

    To locate the registry key "
    HKEY_CURRENT_USER\Software\Microsoft\Office ", follow
    these steps:

    1. Click Start, click Run, type regedit, and then
    click OK.

    2. Expand HKEY_CURRENT_USER,

    3. Expand SOFTWARE to expand it.

    4. Expand Microsoft.

    5. Click Office.

    You can refer to the jackshuai01.jpg attachment for more
    information on how to expand the key.

    (NOTE: Please locate the following keys in the left pane
    of Registry Editor and then DELETE them if they exist.)


    (Note: 904... means all registry keys beginning with 904,
    for example:


    Some of these registry keys may not be present. This
    does not matter; carry on with the next one.)
















    Note: Please delete all the registry keys under the
    above "Uninstall" key similar to :{00XXX409-78E1-11D2-
    or {9XXX0409-6000-11D3-8CFE-0150048383C9}

    (NOTE: XXX means 3 digitals)

    (d) Quit Registry Editor.

    (e) Rename the "Microsoft Office" to "Microsoft Office
    OLD", "OfficeUpdate" "OfficeUpdate OLD" to
    and "OfficeUpdate11" to "OfficeUpdate11 OLD" folders
    located in the "C:\Program Files" folder if they exist.

    (f) Click Start menu-> Run, type "%Temp%" (without the
    quotation marks) in the Open box and press Enter.

    (g) Empty the %Temp% folder.

    (h) Empty the Recycle Bin.

    (i) Restart your computer and install a full version of
    Office. Then, go to Office Product Updates Web site to
    check for all available updates:

    I hope the steps above are helpful. It's my pleasure to
    work with you. Thanks for your time and cooperation, and
    if anything is unclear, feel free to let me know. I am
    very happy to be of assistance.

    Best regards,

    Jack Shuai

    Online Support Professional

    End of quote.
    Edwin, Oct 17, 2006
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  2. Edwin

    Edwin Guest

    This resolves the install problem with the last Office updates.
    Edwin, Oct 18, 2006
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