FIX for ZoneAlarm & KB951748 issue released

Discussion in 'Windows Update' started by PA Bear [MS MVP], Jul 10, 2008.

  1. [Crossposted to Windows Update, WinXP General, IE General, Security,
    Security Home Users newsgroups]

    Resolution [was Workaround] for Sudden Loss of Internet Access Problem
    (revised multiple times since release on 08 July 2008)

    NB: Do NOT use Option #2 if at all possible! The vulnerability addressed by
    KB951748 *is* a big deal! See

    Want to consider other, more highly-rated firewalls?
    PA Bear [MS MVP], Jul 10, 2008
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  2. PA Bear [MS MVP]

    Charles Lee Guest

    Charles Lee, Jul 10, 2008
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  3. [You posted the same link, Charles.]

    PA Bear [MS MVP], Jul 10, 2008
  4. PA Bear [MS MVP]

    Pat Guest

    Thanks PA Bear.....I did the update, installed KB951748 and all is well.

    Pat, Jul 10, 2008
  5. YW, Pat. Thanks for your feedback.
    PA Bear [MS MVP], Jul 10, 2008
  6. Charles Lee wrote:
    ---- Original Message ----
    From: Charles Lee
    Sent: Thursday, July 10, 2008 9:09 AM Subject: Re: FIX for ZoneAlarm &
    KB951748 issue released

    There's no new version of ZA on that page. ZA update does not find a new
    version either. All that says on that ZA page is to lower your Internet
    security. I have free ZA version 7.0.470.000, supposedly the most recent.

    I use Firefox. It does not offer a security "slider". In any case its rather
    silly to reduce your internet security so that your MS "security" update
    won't prevent use of a browser. So far my only success has been with
    uninstalling the security update. But I understand its an important update.
    I run W2000 pro / Firefox 3.

    So does this mean the options are, do without an important security update,
    or reduce your security to an unacceptable (to me and many others) level so
    that the update won't shut down browsing, but due to the lowered security,
    browsing will now be less secure?

    This is nuts.

    MartyB in KC
    Nunya Bidnits, Jul 10, 2008
  7. PA Bear [MS MVP]

    Big_Al Guest

    There is! Just look in "recommended actions", This is the link to the
    free version. But if you use something else, just click the version
    you have and download it.
    It works great for me. I loaded the KB patch and screwed my system,
    loaded the new ZA that had been downloaded before the KB update. And
    bingo all is well, ZA and MS working together.
    Big_Al, Jul 10, 2008
  8. PA Bear [MS MVP], Jul 10, 2008
  9. Sorry, but there ARE links to the latest Version on that page. All of
    the links to the various products go to V. 70.483.000.
    Here's the links:
    ZoneAlarm Internet Security Suite
    ZoneAlarm Pro
    ZoneAlarm Antivirus
    ZoneAlarm Anti-Spyware
    ZoneAlarm Basic Firewall

    Frankly speaking, uninstalling ZA and obtaining a firewall that will
    protect the system and not cause updating issues is possible:

    Firewall Challenge

    MowGreen [MVP 2003-2008]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], Jul 10, 2008
  10. It's named Basic Firewall and it's the free version.

    Galen Somerville, Jul 10, 2008
  11. I have looked over and over again. The link was pasted in from the newsgroup

    Here is exactly, and only, what I see when I go to that page, cut and

    Severity: High
    Workaround to Sudden Loss of Internet Access Problem

    Date Published : 8 July 2008

    Date Last Revised : 9 July 2008

    Overview : Microsoft Update KB951748 is known to cause loss of
    internet access for ZoneAlarm users

    Impact : Sudden loss of internet access

    Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm
    AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite

    Recommended Actions -

    Option 1: Move Internet Zone slider to Medium

    1.. Navigate to the "ZoneAlarm Firewall" panel
    2.. Click on the "Overview" tab
    3.. Move the "Internet Zone" slider to medium
    Option 2: Uninstall the hotfix

    1.. Click the "Start Menu"
    2.. Click "Control Panel", or click "Settings" then "Control
    3.. Click on "Add or Remove Programs"
    4.. On the top of the add/remove programs dialog box, you
    should see a checkbox that says "show updates". Select this checkbox
    5.. Scroll down until you see "Security update for Windows
    6.. Click "Remove" to uninstall the hotfix

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    Nunya Bidnits, Jul 10, 2008
  12. Thanks for that link, I will check it out. Obviously nobody believes me that
    there was no link to an update on the ZA page, so I cut and pasted the
    entire page and posted it in another thread here on the same subject. You'll
    see that there is no link for the 483 update. I'm gonna give it a try with
    the link you provided..... thanks.

    MartyB in KC
    Nunya Bidnits, Jul 10, 2008
  13. PA Bear [MS MVP]

    Joan Archer Guest

    <lol> I just got rid of ZA <g>
    Joan Archer, Jul 10, 2008
  14. OK, I just refreshed the page and now its there. But you can see from the
    cut and paste it wasn't there, at least not for a while. The "date last
    revised" on that page has not changed, July 9. I may be crazy but I ain't
    stupid, when everyone said it was there I tried that page several times, and
    have never navigated to it before today, so it was not in my cache.

    There's something scwewy awound hea...
    Elmer Fudd

    MartyB in KC
    Nunya Bidnits, Jul 10, 2008
  15. Nunya Bidnits wrote:
    That page has been revised at least four (4) times since it was first
    published on 08 July 2008.
    PA Bear [MS MVP], Jul 10, 2008
  16. Well, some dimbulb revised it at least once without the update links....

    MartyB in KC
    Nunya Bidnits, Jul 11, 2008
  17. PA Bear [MS MVP]

    Phyllis Guest

    After installing the latest updates I was having internet connection
    problems with both my cable and wireless router on a computer that does not
    have Zone Alarms installed. I am using Windows Firewall and AVG anti-virus.
    All the responses I have read have been like the only ones that are having a
    problem with internet connection after the updates are the ones running
    Zonelabs products. My fix was to do a system restore back to before the
    updates and marked them not to install again. I'm going to leave it that
    way until Microsoft comes up with a fix for their fix.

    Phyllis, Jul 12, 2008
  18. ZA's had the fix for several days now:

    Resolution [was Workaround] for Sudden Loss of Internet Access Problem
    (revised multiple times since release on 08 July 2008)

    NB: Do NOT use Option #2 if at all possible! The vulnerability addressed by
    KB951748 *is* a big deal! See

    Want to consider other, more highly-rated firewalls?
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin

    PA Bear [MS MVP], Jul 12, 2008
  19. PA Bear [MS MVP]

    Phyllis Guest

    So this fix works even if you are not running Zone Alarms?

    Phyllis, Jul 12, 2008
  20. PA Bear [MS MVP]

    Charles Lee Guest

    nope... only for pc's with zone alarm installed.... (like you would expect)

    me thinks PA Bear didn't read your previous post properly before

    Charles Lee, Jul 12, 2008
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