FIX for ZoneAlarm & KB951748 issue released

Discussion in 'Windows Update' started by PA Bear [MS MVP], Jul 10, 2008.

  1. PA Bear [MS MVP]

    Phyllis Guest

    That is what I thought, but never know until you ask. Thanks

    Phyllis, Jul 12, 2008
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  2. No, sorry. It's been a very long week...

    Then again, you did post in a thread about ZoneAlarm and KB951748 instead of
    beginning your own thread.

    What's your Windows version (e.g., WinXP SP3) and IE version, Phyllis? What
    other updates did you install this week besides KB951748?
    ~PA Bear

    PA Bear [MS MVP], Jul 12, 2008
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  3. PA Bear [MS MVP]

    flpat4747 Guest

    Hi Folks, Help please. Have picked this question only because it is recent
    and I hope then people will see my call for help. I would like to pose a
    question but everytime I try to use new
    it doesn't work; it turns red and the drop down list appears. I chose
    question but after that nothing happens. I'm trapped. Help I put this message
    in one other place in the hopes someone would see it.
    flpat4747, Jul 12, 2008
  4. PA Bear [MS MVP]

    Big_Al Guest

    If you used a reader like Outlook Express or Thunderbird etc, you would
    have a much easier time using newsgroups. Web Sevices is a horrible
    Big_Al, Jul 12, 2008
  5. Accessing the MS newsgroups in Outlook Express Newsreader

    Setting up Outlook Express to access Microsoft newsgroups

    Setting up Windows Mail (Vista) to access Microsoft newsgroups

    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin
    PA Bear [MS MVP], Jul 12, 2008
  6. PA Bear [MS MVP]

    xxexbushpig Guest

    Well it might have been a "dimbulb" (which is a great new word BTW), but it
    wasn't as big a dimbulb as the Microsoft person who issued the KB951748
    update that screwed up millions of people!
    xxexbushpig, Jul 12, 2008
  7. So Windows must be compatible with ZA and any other third-party application,
    not the other way around?

    Get real.
    PA Bear [MS MVP], Jul 12, 2008
  8. PA Bear [MS MVP]

    V Green Guest

    Why not?

    ZA WORKED before the update. The update BROKE it.
    So it's ZA's problem?

    Get real.
    V Green, Jul 12, 2008
  9. <snipped>

    Stay general and tell me how you can logically and reasonably say
    otherwise... Leave out any specific names.

    The original manufacturer of an original product released a patch/upgrade
    for their original product. The original product had been modified in this
    case by a third party product. The original manufacturer has no
    responsibility to test all the possible third party add-ons/changes you can
    perform on their product - because they simply would not have the resources
    or time to do so - nor is it probably logistically possible/plausible.
    Therefore - if a change (critical) is made to the original product and the
    third party product no longer functions as the third party vendor said it
    would - it is their responsibility to decide whether or not to make it

    I responded like this in another location already - if you have someway to
    legitimately change that logic around - I would be glad to read. This is
    what I wrote earlier - it's repetative in many ways to what I wrote above -
    but perhaps seeing it described in a couple of ways will allow more people
    to understand the point... And if there is another side to it - perhaps be
    able to explain that point of view.

    ( begin repost )

    No offense meant below - honest question...

    You have a (potential) problem with an update for the original product you
    purchased because you have modified the original product with the addition
    of a third party product that has no relation with the manufacturer of the
    original product other than the fact they made their product to fit 'on top
    of' that original product - and your complaint is with the original product

    Wouldn't your complaint be better received if made to those who made the
    third party product you chose to replace the parts of the original product
    when you decided you wanted to modify it?

    P.S. - I couldn't care less that the specific complaint is about Microsoft,
    Chevrolet, Whirlpool or whomever - that is why I left out names in my actual
    query completely.

    It doesn't matter who made the original product in question - if you chose
    to modify it with some third party product and then some
    recall/update/upgrade comes out for the original product - do you honestly
    believe the manufacturer of the original product should find out every
    modification you *could have made* to their product is and make sure their
    upgrade/update for their product works with all of those possibilities? Or
    would it be more logical to place the responsibility of maintaining the
    third party modification to the makers of said modification?

    ( end repost )

    In the end - I believe one could more easily argue the point that it is the
    end-users responsibility more than anyone's - as they are the one who made
    the conscience choice to change the original product for 'supposed' more
    protection with a third party add-ons; and then, when the original product
    is changed in some way (by the original manufacturer) and that makes the
    original product fail unless the add-on is removed... well - who made the
    choice to utilize that product?

    But that's a completely different point of view than the one I originally
    presented - but one I could see someone taking and being able to defend.

    Please - present your point of view and back it up - I would actually like
    to hear it because I am finding it difficult to fathom it right now.
    Perhaps you have a generalized way of explaining it where I can see your
    point of view.
    Shenan Stanley, Jul 12, 2008
  10. PA Bear [MS MVP]

    Phyllis Guest

    Sorry about posting in the wrong place, but I was mainly commenting on the
    fact that there were others with what seemed like the same problem that did
    not have ZA.

    XP SP3, IE 7, and my AVG did an update this week that required restart of my
    computer which has never happened before, so it is possible they made some
    changes as well. Has anyone complained about that freebie screwing things
    up? Seems like everything I have on my computer has been wanting to update
    today and I'm getting a little gun shy. Thanks

    Phyllis, Jul 12, 2008
  11. PA Bear [MS MVP]

    Freddy Guest

    Unfortunately, I hve new problems now. Windows XP is hanging on
    "Scanningprocess.exe" for over 2 hours. I can't do anything but shutoff my
    machine and reboot in Safe mode. Any other solutions?
    Freddy, Jul 12, 2008
  12. What other *Windows* updates did you install this week? Exactly what
    problems are you experiencing since installing the July 2008 updates?

    Did you upgrade from AVG v7.5 to v8.0, and are you now running v8.1.135?
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin

    PA Bear [MS MVP], Jul 12, 2008
  13. Please begin a new thread in an appropriate newsgroup about these problems,
    Freddy. Thanks.
    PA Bear [MS MVP], Jul 12, 2008
  14. PA Bear [MS MVP]

    mae Guest

    read this and follow the links:
    Alliance forms to fix DNS flaw


    | Well it might have been a "dimbulb" (which is a great new word BTW), but
    | wasn't as big a dimbulb as the Microsoft person who issued the KB951748
    | update that screwed up millions of people!
    | "Nunya Bidnits" wrote:
    mae, Jul 12, 2008
  15. PA Bear [MS MVP]

    Phyllis Guest

    Microsoft Windows Updates this week were KB951748 (Security Update for XP),
    KB951978 (Update for Windows XP), KB890830 (Windows Malicious Software
    Removal Tool). I have been experiencing problems with my internet
    connection all week. Sometimes I can't get it to connect at all, or a
    window will come up and say "there is no internet connection available, do I
    want to work offline or retry." If I click retry it will connect right up.
    Then at other times it will connect to the cable connection with no problem,
    but then my wireless connection will not connect, it doesn't even show a
    network available. After fooling with it (disable, re-enable, repair) it
    will just finally connect up.

    I had already upgraded to AVG 8.0 several weeks ago. The update this week
    was just a part of daily updates, but required restart of my computer which
    it never did before. It says 8.0.138.
    Phyllis, Jul 12, 2008
  16. PA Bear [MS MVP]

    Sam Guest

    Look, I understand where you are coming from. I have been bitten by this
    "bug" too (well, not me personally, but couple of relatives I help with
    computer stuff).

    Also note that I am no Windows fan boy. So I don't get giddy eyed and
    swoon at every new Windows release or update and neither do I
    *religiously* defend their "secure OS" or their pricing policies (as
    some do there ... *ducks*). I just use it as a tool for whatever I have
    to do.

    So, in my view this particular update, the KB951748, appears to fix some
    DNS vulnerability in Windows. Good. But it also messed up Zone Alarm.
    But MS has nothing to do with Zone Alarm and ZA people already gave out
    an upgraded version of ZA which solves this. It would have been prudent
    of ZA people to have seen this coming and taken corrective measures
    earlier. As long as MS gave sufficient prior warning to all the vendors
    in the field about this update, I don't think they are to blame.

    My 2c.
    Sam, Jul 12, 2008
  17. PA Bear [MS MVP]

    V Green Guest

    Sorry, but no. I don't screw over MY customer base that way.
    If you choose to live life doing that sort of stuff, then
    we must just agree to disagree.

    And good luck with customer loyalty...wait a sec, Windows
    is a monopoly. Happy Customers, what are those??? They don't
    have a choice (go ahead and argue that if you wish, you KNOW
    it's true and I won't respond to it) so what do we care about their "user
    V Green, Jul 12, 2008
  18. PA Bear [MS MVP]

    Sam Guest

    * Uninstalled the KB951748 update. This got internet working again.
    * Upgraded Zone Alarm (was using free version) by downloading the new
    version: zlsSetup_70_483_000_en.exe(from the Check Update option of ZA).
    * Reinstalled the KB951748 update.
    * Got everything working.

    All is well again.

    Thanks to all the people who suggested this solution.
    Sam, Jul 12, 2008
  19. PA Bear [MS MVP]

    Big_Al Guest

    Sam, Read this article:
    The DNS bug was found & should have been a co-operative update July 8.

    The article does not say who was notified, but the bug was *not* found
    by MS and MS has no responsibility to tell others, as this was all
    supposed to be done July 8.

    IMHO, ZA missed the boat or was just slow.
    Big_Al, Jul 12, 2008
  20. PA Bear [MS MVP]

    H. S. Guest

    Yup, I agree.
    H. S., Jul 12, 2008
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