fixed unable to delete email problem, now I have new problem

Discussion in 'Windows Vista Mail' started by j2, Mar 18, 2007.

  1. j2

    j2 Guest

    Its not so much of a problem I just don't know why windows mail is doing
    this. I deleted the windows mail store files and it rebuilt the database and
    I was able to send and received messages again. But now everytime I start
    windows mail like 4 or 5 files starting with "edb" all pop up on my desktop.
    I delete them then the next time I open windows mail they show back up. Why
    is this??
    j2, Mar 18, 2007
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  2. j2

    Trick Guest

    j2 - Search on "stuck" or "outbox" and you will find threads that have the
    same errors cropping up. There are other threads theat explain you have to
    copy your email files then delete the whole local folder and let the program
    regenerate 'em, then copy back the originals and copy into the empty ones.
    Trick, Mar 19, 2007
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  3. j2

    j2 Guest

    no the files are no longer stuck that is all fixed, I just want to know why
    these files keep showing up on my desktop everytime I open windows mail
    j2, Mar 19, 2007
  4. j2

    Trick Guest

    As I have come to learn from the other threads, yes, the message store fix
    you did might clear the stuck e-mail but it apparently causes more issues
    such as you note & maybe others. It is not the work around recommended by MS
    until they find & fix the root cause, MS recommends the whole WinMail
    application Local Folder needs to be copied, deleted, regenerated, then
    copied back to with the e-mail folders you want kept. I don't know if doing
    that would help your issue also but it might if it gets WinMail to regenerate
    everything it needs correctly.

    BTW, the outbox stuck header happened to me again today after I regenerated
    last Thursday with MS help line & had almost 4 days of clean WinMail ops. So
    here I go again, off regenerating to be able to send e-mail. Sheesh.
    Trick, Mar 20, 2007
  5. This is exactly what I had feared. The 'fixes' provide only temporary relief.
    Gary VanderMolen, Mar 20, 2007
  6. j2

    Trick Guest

    Gary -

    <<…(regeneration is) only temporary relief…>>

    Right, that was expected. The MS recommended WinMail app Local Folder
    regeneration process doesn’t get at the root cause (as you know) that is
    hopefully still working at MS. At least it didn’t cause any other issues on
    this machine of which I am aware.

    BTW the stuck outbox header has happened to me again today after about 4
    days of trouble free ops & right away Vista stopped sending on that account.
    It took 7-10 days the first time so maybe it is converging – I hoped for more
    or less a full week again. I have to revert to my old XP machine on the home
    network to send e-mail while planning to regenerate again. (It is sweet to
    go back to Outlook Express….). I shut off the e-mail accounts on this Vista
    machine and turned them on for the XP machine. Now I need two computers to
    run e-mail…<<sigh>>.

    Also BTW I re-phoned MS today since the original Tech. said call back when
    it happens again. The new Tech. is on the WinMail team & has worked WinMail
    for 6 months. Told me he had not heard of the stuck outbox header & no
    sending issue before. I told him all he has to do is check on “communitiesâ€
    - where people could help with more clues about their OEM and software
    environment. That is maybe a clue Ms Tech.s don’t read “communities†very
    much. He did tell me “be sure to have WinUpdate on…â€â€¦ha.

    I am not ready to uninstall McAfee as that may slow down clue generation. I
    am going to assume the trouble is within Vista WinMail for now. McAfee is
    still on full strength.

    This is the only issue for me so far with Vista Ult. and I am otherwise
    happy with it & the processor/FSB/memory being much faster.

    So far as I can tell, I lost the first reply when I posted, this board is so
    very KLUNKY (software term)…so I’ll stop in favor of the angry mob that may
    be forming…and the possibility this will be a duplicate.
    Trick, Mar 20, 2007
  7. I too am running an experiment of sorts. I just upgraded the XP partition on
    my dual-booting laptop to Vista. I don't need XP any longer since I'm satisfied
    that Vista will fulfill my computing needs. Anyway, the new install uses AVG
    antivirus (with no email scanning). The old Vista install, which developed a
    stuck 'ghost' header in the Outbox, used OneCare for antivirus.
    I'm anxious to see if the new Vista install develops a similar problem.
    Gary VanderMolen, Mar 20, 2007
  8. j2

    Trick Guest

    Gary - Thx, good idea, pls check back if you learn anything - I use AVG on my
    XP backup computers. I just spent an hour regenerating the Local Folders
    because I couldn't remember it exactly from a week ago. It does not work if
    you just delete Local Folders; you have to go up a level to delete the whole
    'Windows Mail' folder just as the Tech. wrote.

    WinMail is now back & unstuck for a few days maybe, I'll probably get real
    good at regenerating - the root cause fix looks a long way off unless you
    find no problem in your experiment. If you find no further issues, I'll
    uninstall McAfee and go back to CA's anti-virus/anti-pest that worked well on
    XP when it was my main desktop.

    I'm also going to poke around on McAfee site to see if anything turns up.

    Trick, Mar 20, 2007
  9. j2

    Trick Guest

    Ok, I just finished with the McAfee tech. on their on-line chat service.
    After much dialogue, their rep. George M., said his "Sr. Tech" advised the
    stuck outbox header causing e-mail to stop sending & pile up in the outbox of
    Vista WinMail is a known issue.

    McAfee "Sr. Tech" advises they believe it is within McAfee SecurityCenter
    not Vista but they don't yet know the root cause either. Told me to check
    back on the website or contact them again to check if the fix has been

    So...the advice around "communities" to uninstall McAfee could be the right
    thing to do for some. For me, now that I've learned regeneration, will stick
    with McAfee. Who knows, maybe other issues arise w/other products. I
    normally use the CA Suite on my main computer and AVG on my backup XPs along
    the home network. I planned to go the free 90 days with McAfee then pay to
    switch to CA's product. Mostly just because of brand familiarity, I'm no
    expert to determine which one works better.

    Gary, pls advise when you can about your own experiment. Thx,

    Trick, Mar 21, 2007
  10. Gary VanderMolen, Mar 21, 2007
  11. j2

    Trick Guest

    Cool. Thanks.
    Trick, Mar 22, 2007
  12. Why do you insist on persisting with McAfee since its very clear that it is
    causing the problem?

    Steve Cochran, Mar 23, 2007
  13. j2

    Trick Guest

    <<Why do you insist on persisting with McAfee...?>>

    1) It is free for 90 days.
    2) McAfee Sr. Tech. says they are working on finding a root cause if it
    turns out to be in their system. MS Techs. say they are at least aware
    something is going on.
    3) My new Gateway Vista system is working great, port access is stable on my
    network for file sharing & I don't want to introduce the potential for new
    issues to have to spend time studying & fixing if I install CA suite now. If
    the stuck outbox header comes back a 3rd time, it now only takes a few
    minutes to correct - down from an hour.
    4) I need something & McAfee is the least resistance so might as well be it.
    5) I would debate that it is really "very clear" that McAfee is the cause of
    the problem, I've discovered no facts or reasoning pointing to any
    identifiable root cause & I spent many hours researching it. Intermittent
    issues are the toughest.

    Trick, Mar 23, 2007
  14. McAfee has a long long history of messing up OE and now WinMail.

    Steve Cochran, Mar 23, 2007

  15. McAfee and Norton are both incompatible with have a well functioning
    installation of any version of Windows released in this century.
    Frank Saunders, MS-MVP OE/WM, Mar 24, 2007
  16. j2

    Judy Guest

    I'm sorry Frank. I couldn't understand your response.

    "McAfee and Norton are both incompatible with have a well functioning
    I also have the free McAfee on my brand new Dell with Vista Home Premium and
    have had the same problem. I did a temporary fix until it (probably)
    reoccured. What Virus program do you recommend for use with Vista. ????
    Judy, Mar 27, 2007
  17. j2

    Trick Guest

    <<McAfee..has history of messing up OE and now WinMail.>>

    Steve (and Frank) - So noted. I have a very short history w/McAfee having
    used CA's stuff in the past. I'd just like to note no other McAfee issues
    (internet access, network or e-mail) have cropped up past the simple stuck
    outbox header that is now easily remedied and may even turn out not to be
    McAfee's issue, who knows.

    I didn't have to change a single setting in McAfee out of the box - all the
    changes out of the box were in WinVista or XP. THAT was aggravating way more
    than McAfee. I have a pretty plain jane home network. My expectations:
    Vista should have been plug & play but it certainly was not.

    Trick, Mar 28, 2007
  18. Gary VanderMolen, Mar 28, 2007
  19. You can certainly install McAfee and use it if you want. I won't let it
    near any of my machines and the same applies to Norton / Symantec products.

    Steve Cochran, Mar 28, 2007
  20. I don't know what part you couldn't understand.

    NOD32, or if you want a decent free one, Avast or AVG.
    Whatever you use, do a custom install and don't include email scanning.
    Frank Saunders, MS-MVP OE/WM, Mar 30, 2007
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