flash player not working

Discussion in 'Internet Explorer' started by theholefiller, Sep 28, 2007.

  1. can any one help just upgraded to IE7 and now any sites using a flash player
    wont work. i've uninstalled and reinstalled the flash player but still not
    joy. can anyone help please?
     
    theholefiller, Sep 28, 2007
    #1
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  2. theholefiller

    PA Bear Guest

    1. Does this behavior persist if you start IE7 in No Add-ons mode?

    To start IE7 in No Add-ons mode:

    Right-click on the blue IE desktop icon and select Start without Add-ons; or

    Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
    add-ons).

    More:

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the problem persist if you Reset IE7 Settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!

    3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
    all toolbars and (c) all third-party Windows Themes (including Window
    Blinds) and don't reinstall IE7, does this behavior persist?

    Uninstalling IE7
    http://www.ie-vista.com/kbase2.html

    How to uninstall Internet Explorer 7:
    http://support.microsoft.com/kb/927177

    IE7 (Un)Installation and Anti-Malware Applications:
    http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
     
    PA Bear, Sep 28, 2007
    #2
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  3. And when you upgraded to IE7 I assume you followed pre-install advice here:
    http://www.ie-vista.com/known_issues.html#pre-install

    And that you used the following file as you install source and not Windows
    Update:
    http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
    When you say it wont work, do you mean that you are prompted at the site to
    upgrade your Flash Player?
    And how did you uninstall and reinstall the Flash Player?

    To Uninstall it you "must" use the manual Uninstaller file located here:
    http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
    Download this file to your Desktop and run it to completely remove Flash
    from your System.

    After you have completed the Uninstall of Flash, then download the following
    manual Installer file to your Desktop:
    http://www.macromedia.com/go/full_flashplayer_win_ie
    This installer file will install the latest version of the Flash
    Player(9.0.47.0) to your System.

    can anyone help please?

    Don't know, but hope this is of some help to you.

    Good luck,

    Donald Anadell
     
    Donald Anadell, Sep 29, 2007
    #3
  4. Hey Donald, thanks a lot man. Finally it's solved the problem that I had with
    a lot. worked perfectly.
     
    Raphael Pereira, Sep 29, 2007
    #4
  5. You're welcome, glad you were able to resolve your issue.

    Good luck,

    Donald Anadell
     
    Donald Anadell, Sep 30, 2007
    #5
  6. theholefiller

    susieq Guest

    Hi Donald,
    I followed your example about uninstalling and installing Flash ver9 as I'm
    also having trouble getting Flash to work in IE7.
    But unfortunately, the process hasn't worked.
    I've been intouch with Adobe support for weeks now, and they still haven't
    come up with a solution.
    I can get Flash to work in Firefox, so it has to be an issue with IE.
    Flash is installed (checked Add/Remove Programs and it's there), Flash
    Active X, it just won't work in IE. Version 8 worked fine, but when I
    upgraded to 9, that's when everything started to go wrong.
    I have my Security settings in IE set at the default, but even setting them
    lower makes no difference, Flash still doesn't appear in the Add-ons in IE.
    Do you have any other suggestions, please?


    Sues
     
    susieq, Oct 10, 2007
    #6
  7. Hi,

    You might try the following.

    Navigate to the main folder for Flash on your hard drive:
    C:\WINDOWS\system32\Macromed\Flash

    Inside that folder you should see a small Utility file named
    "FlashUtil9d.exe", make sure you are connected to the Internet and execute
    that file by double clicking on it. Allow it to update the Flash Player.

    Good luck,

    Donald Anadell
     
    Donald Anadell, Oct 10, 2007
    #7
  8. theholefiller

    susieq Guest

    Hi Donald,
    Have just done what you suggested and am now going to do a reboot.
    Will let you know if this works!
    Thanks very much,
    Sues
     
    susieq, Oct 10, 2007
    #8
  9. theholefiller

    susieq Guest

    Hi Donald,
    Tried what you suggested.
    It went through the process and said that Flash 9 was installed/completed,
    but when I view Add/Remove there is no Flash 9 there, just Flash Player
    ActiveX and Flash Player Plugin.
    And I still cannot get it to work in IE.
    Something else I've noticed, I have web design software that has templates
    with Flash headers, when I went in to view one of the Templates, the flash
    header doesn't play, so cannot see it at all. Is this relevant?

    Sues
     
    susieq, Oct 10, 2007
    #9
  10. Comments inline below:

    That's what should show in ADD||Remove Programs after the install of the
    Flash Player "Adobe Flash Player ActiveX"
    Are you sure that you have the ActiveX Control enabled in the Browser?
    Tools||Manage Add-ons||Enable or Disable Add-ons...
    Make sure "Shockwave Flash Object" ActiveX Control Flash9d.ocx is enabled in
    the Browser.

    If that doesn't resolve it then I'm afraid I'm out of Ideas:eek:(

    Good luck,

    Donald Anadell
     
    Donald Anadell, Oct 10, 2007
    #10
  11. theholefiller

    susieq Guest

    Hi Donald,
    I checked the Add-ons.
    In "Add-ons that run without requiring permission" there is Shockwave Flash
    object: FlDbg9d.ocx which is enabled.

    In "Add-ons currently loaded" there is no Shockwave Flash file.

    In the end I phoned Adobe this morning and they said that a specific webpage
    address should have been sent to me on the 2nd Oct, so I'm just waiting to
    see what that is going to suggest.
    Thank you for trying to help me with this problem. From reading the forums,
    I see that I'm not alone in this problem.

    Sues
     
    susieq, Oct 11, 2007
    #11
  12. OK, that's as it should be.
    You won't see it in "Add-ons currently loaded" unless you are actually
    visiting a web site that has Flash content on the site.
    Ok, my guess is that they are going to point you toward this site:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=fb1634cb&sliceId=2

    You may have a Registry permissions problem that is preventing the install
    of the Flash Player.

    Do post back if you are able to get them to resolve this issue for you.
    You're welcome, and good luck.

    Donald Anadell
     
    Donald Anadell, Oct 11, 2007
    #12
  13. theholefiller

    susieq Guest

    Hi Donald,
    Yes, I have already tried that fix from Microsoft and it didn't work, so I'm
    hoping Adobe are going to send me somewhere different.
    I'll keep you posted if I get it fixed,Thanks,
    sues
     
    susieq, Oct 11, 2007
    #13
  14. theholefiller

    susieq Guest

    Hi Donald

    Just been speaking to Adobe Tech Support, and was told to try and see if
    Permissions was causing the problem in the registry.
    I had to download the SubInACL file from Microsoft and the Reset file and
    then run them, because currently in the H_Key Classes
    _Root/Permissions/Advanced there is nothing listed.
    So I ran the file, a command window opened but instead of taking between 5
    to 10 minutes to run, it took only 5 seconds and it kept saying that the file
    was not recognised and at the end after "press any key", when I went back
    into the permissions>advanced nothing has changed.
    Is it supposed to or do I do a reboot?
    Adobe then go on to suggest an uninstall and a reinstall, but what is the
    point of that if the permissions still haven't changed.
    I an getting so confused with all this and nobody seems to have a clue what
    this file SubInACL does and it does not tell you anything at the webpage:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=fb1634cb&sliceId=2

    Do you have any ideas if this file is supposed to show a change before I do
    a reboot or after?

    Sues
     
    susieq, Oct 11, 2007
    #14
  15. I've never had occasion to use that "SubInACL" utility before, but do know
    that it is important(as defined in Step two) that you not just download the
    Utility. Be sure to Download and then Install "SubInACL.EXE" to your
    desktop. Did you actually INSTALL it on the desktop.

    Both SubInACL.exe and reset.cmd need to be in the same directory (both on
    the desktop is best).

    If this isn't the problem then I'm afraid I don't have anything else to
    suggest.

    Good luck,

    Donald Anadell
     
    Donald Anadell, Oct 11, 2007
    #15
  16. theholefiller

    susieq Guest

    Donald you are amazing!!!!
    Having the file on the desktop, nowhere did it say to install it!
    So, following your instructions, I installed the SubInACL file then ran the
    reset file and voila!
    The Permissions are changed!!!!!
    Now I'm going to try and see if Flash will run, if not I will uninstall
    everything, reboot and do a reinstall.
    THANK YOU - THANK YOU - THANK YOU - THANK YOU - THANK YOU -
    YOU'RE A LIFE SAVER.
    How could such a simple piece of information be missed off the document. It
    says download and install the file to your desktop, but it doesn't say "run
    it".
    Now, lets see if Flash will work...
    I'll let you know what happens....

    Sues
     
    susieq, Oct 11, 2007
    #16
  17. LOL...OK, at least you can rule out a Registry permissions problem with the
    Flash install now.

    Good luck,

    Donald Anadell
     
    Donald Anadell, Oct 11, 2007
    #17
  18. theholefiller

    susieq Guest

    Hi Donald,
    I started to write to you when IE suddenly crashed, so lost evrything.

    I had tried to install Flash Player now that Permissions was ok. But now I
    have another problem, IE won't install the file, evrytime I try it blocks it,
    even though the permissions for Security are set to enable, McaFee is set to
    low and everything else is ok, IE continually blocks the file download and
    doesn't give me the option to do anything else.
    So, I've now tried updating from within System32/Macromedia/Flash area that
    you suggested beflore.
    So, I'm going to do a reboot and see if this has worked.

    Talk soon,
    Sues
     
    susieq, Oct 11, 2007
    #18
  19. theholefiller

    susieq Guest

    Hi Donald,

    IT'S WORKING !!!!

    Updating it from within the system32 section seems to have worked.

    So, now you can use this formula to help other poor folks!

    Address the Permissions issue, by downloading from this information
    (http://kb.adobe.com/selfservice/viewContent.do?externalId=fb1634cb&sliceId=2
    ) and getting the required files via the links there.
    Downloading & Running the SubInACL file to the desktop, then download and
    unzip to desktop the Reset.zip file (so now both required files are on the
    Desktop).
    Run the Reset command file, wait until it is finished, check the permissions
    under Run/regedit/HKey_CURRENT_USER/Permissions/Advanced (checking that it
    has changed and has the required info there).
    Then update Flash Player by downloading the Flash Player update from within
    C:\Windows\System32\Macromedia\Flash\FlashUtil9d.exe

    Nicely done Donald, I really thank you for all your help. You rang rings
    around Adobe Support, considering I first asked their help in September.

    Many thanks,
    Sues
     
    susieq, Oct 11, 2007
    #19
  20. If the online install is not working, then you might try downloading the
    manual Uninstaller and manual Reinstaller files for the Flash Player to your
    desktop:

    Uninstall Flash Player file:
    http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
    Reinstall Flash Player file:
    http://www.macromedia.com/go/full_flashplayer_win_ie

    When you have both files downloaded, disconnect from the internet.
    Temporarily shut down your third party security apps.

    Run the uninstaller file first to completely remove Flash from your
    machine.
    Then run the installer file to reinstall it.

    Good luck,

    Donald Anadell
     
    Donald Anadell, Oct 11, 2007
    #20
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