Forgotten PW - Safe Mode Wont Load To Command Prompt

Discussion in 'Windows Vista Administration' started by Sarah C, Mar 30, 2010.

  1. Sarah C

    Sarah C Guest

    Trying to assist student who forgot her Vista password. Administrator
    account apparently not enabled as going into safe mode only brings up her

    She only cares about 2 files, her resume and her thesis so I did some
    research and tried going to safe mode command prompt so that I could type in
    Net user administrator /active:yes ...... however ..... command prompt never
    comes.... instead I end up at her user name waiting for PW.

    Finally, tried something called OphCrack which says administrator account is
    empty and gave us a pw for her account but it does not work. Checked caps
    lock etc.

    Is there a bootable cd I can download somewhere that will get me on the
    machine to get these two files for her ... or ... is she out of luck and will
    I need to tell her to send drive to a data recovery company ?

    Thanks for your help.
    Sarah C, Mar 30, 2010
    1. Advertisements

  2. Sarah C

    Brink Guest

    Hello Sarah,

    You can use METHOD THREE in the tutorial below to reset the password at

    Hope this helps,


    '*MS MVP - Windows Desktop Experience 2009*'
    *There are no dumb questions, just the people that do not ask
    '*Windows 7 Forums*' ( - '*Windows
    Vista Forums*' (

    *Please post feedback to help others.*
    Brink, Mar 30, 2010
    1. Advertisements

  3. Sarah C

    Brett Brown Guest

    Ok, I don't know what the "METHOD THREE" is, but for a reboot cd you just
    need to contact the computer company (Dell, HP, Acer, etc.) and order a
    reboot disk.
    Brett Brown, Apr 20, 2010
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.