FRS Error "QKEY != Quadzero" W2k3

Discussion in 'Windows Server' started by umeyer, Sep 29, 2004.

  1. umeyer

    umeyer Guest

    W2k3 - FRS assert with a "QKEY != QUADZERO" error message. The FRS-Service
    crashed and restart a few minutes later. But the Srevice will crash again
    with the same error.

    I know that win 2000 had also this problem and to resolve it, we had to
    obtain Service Pack 4.

    But what about Windows Server 2003.

    Need some help please :))
     
    umeyer, Sep 29, 2004
    #1
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  2. Jill Zoeller [MSFT], Sep 29, 2004
    #2
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  3. umeyer

    Mark Guest

    I am having the same problem, I obtained and installed the
    hotfix on the bad server, rebooted and am still getting
    same error messages. Any other ideas?
     
    Mark, Oct 4, 2004
    #3
  4. Hi Mark,

    If you are running the latest hotfixes and are still getting an error, we
    recommend contacting product support so that we can get some more data about
    this problem. If contacting product support isn't an option, you'll need to
    perform a D2 to recover the server. See
    http://support.microsoft.com/?id=290762 for details.
     
    Jill Zoeller [MSFT], Oct 4, 2004
    #4
  5. Also, if you don't call product support, will you be willing to provide us
    with debug logs? I can give you the procedure to generate them.
     
    Jill Zoeller [MSFT], Oct 4, 2004
    #5
  6. umeyer

    Mark Guest

    Jill,
    As most of us are, I have no money to spend so calling
    support is really not an option unless I were in dire
    straights. I am willing to give you anything if you were
    to help me out. I was about to try your last suggestion,
    shall I hold off?
    Mark
     
    Mark, Oct 5, 2004
    #6
  7. umeyer

    Mark Guest

    Jill,
    This situation is something I've been given.
    Apparently sifting through the event logs, this has been
    going on for a few months. Users homefolders are DFS/FRS
    paths between 2 2003 servers. On both servers I see the
    staging folder has a lot of files to synch. I really
    don't want to loose any of them. Also, being that this
    problem is a few months old, I don't have a backup tape
    that I can go back to to restore anything. Now on the
    suggestion you gave with the d2, will that erase all the
    data in the staging folders?
     
    Mark, Oct 5, 2004
    #7
  8. Please hold off on the D2 if you can. We've seen sporadic reports of this
    issue and it would be good to investigate this for root-cause analysis. A D2
    would only be a temporary solution if we don't address the underlying cause.

    I will get some more info for you tomorrow morning and provide instructions
    for gathering the logs.
     
    Jill Zoeller [MSFT], Oct 5, 2004
    #8
  9. To answer your question Mark, what a "D2" would do is set that particular
    server to non-authoritative. When that occurs, it will take another system
    in the replica set's contents and use them as authoritative. The short
    answer is that if the changes originated from this server, yes the changes
    will be lost.

    As far as the extra data we'd like to get from you:
    Can We get Severity 4 debug logs from the erroring machine and its
    partner(s) both upstream and downstream? You can accomplish this change
    using FRSDiag, which is downloadable (and remotable):
    http://www.microsoft.com/downloads/...8E-8553-4DE7-811A-562563EB5EBF&displaylang=en

    With FRSDiag installed, running it select "Tools" --> "Set Debug Logging
    Settings on Target Server(s)"; you'll want to check the first item (Debug
    log severity) and change the number to "4". Be sure to have the check in
    "Restart NTFrs Service after Settings are Set". This will make the change on
    the local server (the one you are running FRSDiag on.

    To make the change to the upstream and downstream partner(s), you'll have to
    change the Target Server field in the main dialog, then repeat the
    process...

    Once these changes are made and you get another QuadZero assert, you would
    then use FRSDiag to gather the data from each of the servers and forward
    that to me or Jill....
     
    Paul LeBlanc [MSFT], Oct 5, 2004
    #9
  10. umeyer

    Mark Guest

    Paul,
    I followed those steps and have sent you the logs in a
    zipped file. You should have it now. Thanks in advance
    for your help

    Mark
     
    Mark, Oct 5, 2004
    #10
  11. umeyer

    Mario Lorenz Guest

    Hello,

    we got exactly the same problems with our user filesystem
    replication. NTFRS service crashes with error 13506 -
    QKEY!=QUADZERO. Rebuilding FRS databases using D2 did the
    job for a week and now the error is back. I think Jill
    is right that D2 restore (I did this 3 times) does not
    eliminate the problem.

    I installed the german version of the 823230 hotfix and
    the 13506 error is still here.

    The ntfrs service runs for about 25 min. before it crashes
    with the QKEY!=QUADZERO.

    We are also using DFS to store the home and profile
    directories of our students and to replicate the content
    between 2 w2k3 servers. The clients are XP prof. and w2k.
    Profile directories are mostly redirected to the home dir
    (desktop, cookies, user data, ...) and temp folders are
    excluded. There are no prf????.tmp files in the dirs.
    With older w2k installation some prf????.tmp files are
    created when antivirus engine (symantec) was running.

    A question: Can this error be caused by antivirus
    software? We are running a real time scanner (kaspersky)
    on the clients and a full batch scan at night on the
    servers.

    I would be very happy if Paul or Jill or other users have
    some ideas to clear this error. D2 is not really a way
    because the replication takes some days for re-sync.

    Another question: Can I speed up the D2 / D4
    resynchronisation of the folders? It would not be a problem
    to run with 100% load and the full bandwidth between but
    ntfrs seems to take only 10-20% CPU and less than 5%
    network. It takes about 4 days to complete a D2 on 50GB
    data.

    Thank you very much !

    Mario Lorenz

    Chemnitz Univ. of Technology
     
    Mario Lorenz, Oct 6, 2004
    #11
  12. Thanks for letting us know about this. We're still investigating this issue.
    If you are able to work with Product Support, they can get additional
    information from you. I'll post something when we determine the what the
    problem is.
     
    Jill Zoeller [MSFT], Oct 7, 2004
    #12
  13. umeyer

    Mark Guest

    Jill,
    Jill I had emailed you and Paul the info you requested, was wondering if
    any progress has been made yet?

    Mark
     
    Mark, Oct 26, 2004
    #13
  14. They examined the logs but unfortunately could not determine a root cause.

    Are you still experiencing this problem?
     
    Jill Zoeller [MSFT], Oct 26, 2004
    #14
  15. umeyer

    Mark Guest

    Yes, still having problem.

     
    Mark, Oct 26, 2004
    #15
  16. umeyer

    Mario Lorenz Guest

    Yes, the problem is still here.

    I did a "complete reset" of replication (dfs reconfigured), staging areas
    cleared, preinstall-folders cleared, ... and finally made a D4 resync of
    the dfs volumes. Worked for about 4 days and crashed again with the
    QUADZERO error :-((((

    This is not funny...

    Regards

    Mario

    -chemnitz.de
     
    Mario Lorenz, Oct 28, 2004
    #16
  17. umeyer

    Mario Lorenz Guest

    Oh, I took a closer look to the event logs.

    The first error message from ntfrs service was the following:

    After that the QKEY!=QUADZERO comes up in a loop.

    ----
    Event 13506:

    Der Dateireplikationsdienst konnte eine Konsistenzüberprüfung
    (!IS_GUID_ZERO(ChangeOrder->pParentGuid))
    in "ChgOrdAccept:" in Zeile 2373 nicht durchführen.

    Der Dateireplikationsdienst wird später automatisch neu gestartet. Falls
    dieses Problem weiterhin besteht, wird ein darauf folgender Eintrag in diesem
    Ereignisprotokoll mit dem Wiederherstellungsvorgang angezeigt.
    Weitere Informationen über den automatischen Neustart erhalten Sie, wenn
    Sie mit der rechten Maustaste auf "Arbeitsplatz" klicken, dann auf
    "Verwalten", "Systemprogramme, "Dienste", "Dateireplikationsdienst" und
    "Wiederherstellen".

    Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter
    http://go.microsoft.com/fwlink/events.asp.

    ------------

    Its german, sorry.

    Hope this helps !

    Mario
     
    Mario Lorenz, Oct 28, 2004
    #17
  18. Mario, can you provide us with some debug logs taken when the error occurs?
    I'm pasting in the instructions below. You can email them to me at
    .


    As far as the extra data we'd like to get from you:
    Can We get Severity 4 debug logs from the erroring machine and its
    partner(s) both upstream and downstream? You can accomplish this change
    using FRSDiag, which is downloadable (and remotable):
    http://www.microsoft.com/downloads/...8E-8553-4DE7-811A-562563EB5EBF&displaylang=en

    With FRSDiag installed, running it select "Tools" --> "Set Debug Logging
    Settings on Target Server(s)"; you'll want to check the first item (Debug
    log severity) and change the number to "4". Be sure to have the check in
    "Restart NTFrs Service after Settings are Set". This will make the change on
    the local server (the one you are running FRSDiag on.

    To make the change to the upstream and downstream partner(s), you'll have to
    change the Target Server field in the main dialog, then repeat the
    process...

    Once these changes are made and you get another QuadZero assert, you would
    then use FRSDiag to gather the data from each of the servers and forward
    that to me or Jill....
     
    Jill Zoeller [MSFT], Oct 28, 2004
    #18
  19. umeyer

    Mario Lorenz Guest

    Yes, I e-mailed the files.

    Thank you very much for your time.

    Mario
     
    Mario Lorenz, Oct 29, 2004
    #19
  20. I haven't gotten them yet but will let you know when I do. If you hit the
    Quadzero error again, it would be helpful to have the logs that contain
    entries before, during, and after Quadzero (this might be what you're
    sending so if so, disregard).
     
    Jill Zoeller [MSFT], Oct 29, 2004
    #20
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