Full name changes to Username and some open files lose connection

Discussion in 'Windows Small Business Server' started by br, Aug 31, 2005.

  1. br

    br Guest

    Have: XP PRO sp2, SBS 2003 SP1 (all updates current). There is only one
    client and one server in this setup.

    The user profile was upgraded using the builtin web based SBS connection
    wizard thing.

    There are ZERO problems with anything except one thing. After the computer
    has been sitting for a longish period of time, SOMETIMES, the username at
    the top of the XP start menu changes from the full name of the user to just
    the login name of the user.

    Once the username changes, Exchange will only pickup mail if I hit
    send/receive and Quickbooks will report that it's file has been
    disconnected - but only if I try to close QuickBooks. HOWEVER, I can still
    use mapped drives, browse the network, etc, and if I reopen QB it works no
    problem.

    I've been working on SBS servers a long time, and I've never seen anything
    quite like it.

    Hopefully one of you hase seen it before and knows what to do.

    (please reply to group, thanks).
     
    br, Aug 31, 2005
    #1
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  2. Hello Brian,

    Thank you for posting to the SBS Newsgroup.

    According to your description, I understand that on one client workstation,
    the display on the top of Start Menu will change after a period of time,
    and this client's outlook cannot receive emails automatically. If I have
    misunderstood your concern, please feel free to let me know.

    Due to lack of detail information, I need your help to gather the following
    information for troubleshooting:

    1. When did this issue happen? Did you install any updates or changes on
    the server or client side? Also, did you make any changes in the ADUC on
    the server?

    2. Please help to gather the problematic client's account information. To
    do so,

    a. On the server, go to Server Management\Advanced Management\Active
    Directory User and Computers\Yourdomain.local\MyBusiness\Users\SBSUsers.

    b. On the right pane, double click the user account.

    c. On the General tab, copy and paste the all the information in all
    blanks.

    d. On the Account tab, also copy and paste the all the information in all
    blanks.

    3. Did you install any third party software on the server or client
    workstation, like anti-virus? Please perform clean boot on the problematic
    client workstation for testing. To do so,

    a. Click Start->Run, type "MSCONFIG" (without the quotation marks) and
    click OK.

    b. In the System Configuration Utility (MSConfig) window, click the
    "Startup" tab.

    c. Click to clear all the check marks from the list box under "Startup".

    d. Click the Services tab, check the "Hide all Microsoft Services" box and
    then click the "Disable All" button to disable the non-Microsoft services.

    e. Click OK to close the MSConfig window. Click Yes when you are asked to
    restart your computer in order to enable the changes.

    f. After restarting, please check whether this issue still exists.

    4. From your description, it seems that there is only one client
    workstation in the SBS 2K3 domain, but for your best convenience, I
    strongly suggest you that create another user account to log on this
    workstation to test whether this is a user account issue. Also, please set
    up another workstation and log on as the problematic user account to test
    whether this is workstation issue.

    5. I understand that this issue appears casually, but I still strongly
    suggest you that capture two screen shots for this issue if possible, as we
    seldom see this issue before.

    I am greatly appreciated your time and co-operation, and am looking forward
    to hearing from you!

    Best regards,

    Brandy Nee

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
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    please "Reply to Group" so that others may learn and benefit from your
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    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.



    --------------------
     
    Brandy Nee [MSFT], Sep 1, 2005
    #2
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  3. br

    br Guest

    I solved this it turns out to be a DNS issue.


     
    br, Oct 21, 2005
    #3
  4. Hello Brian,

    Thank you for posting back!

    I understand that you have found the solution and thing is working
    correctly on your side now. If you need any assistance regarding SBS
    server in the future, please feel free to post back to this Newsgroup. We
    are glad to be working with you again!

    Best regards,

    Brandy Nee

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.



    --------------------
     
    Brandy Nee [MSFT], Oct 21, 2005
    #4
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