Group Policy Results Wizard not working

Discussion in 'Windows Small Business Server' started by cdavis82, Sep 21, 2007.

  1. cdavis82

    cdavis82 Guest

    When I try to run the Group Policy Results Wizard it won't display any user
    names and the "next" button is greyed out. Nothing shows up in the event
    logs on the client or the server. Other computers work okay.

    I'm sure it is probably something with permissions but I'm not sure.

    Casey
     
    cdavis82, Sep 21, 2007
    #1
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  2. Hello Casey,

    Thank you for posting here.

    From your post, I understand that in Group Policy Results Wizard, no user
    is listed and the next button is grayed out.

    Would you please gather following information for me? Thanks.

    1. Did you run Group Policy Results Wizard on a client workstation or on
    the SBS server?
    2. Did you run Group Policy Results Wizard as a domain administrator?
    3. Are other operations normal on the problematic workstation?
    4. When Group Policy Results Wizard asking you to select a user, could you
    select Current User and click next?

    In addition, please do following tests on the problematic computer:

    Test: Check if RSoP works:
    ===================
    1 Start Microsoft Management Console (MMC), click Start, click Run, type
    mmc, and then click OK.
    2 On the File menu, click Add/Remove Snap-in.
    3 On the Standalone tab, click Add.
    4 In the Available Standalone Snap-in box, click Resultant Set of Policy,
    and then click Add.
    5 In the RSoP snap-in, right-click Resultant Set of Policy, and then click
    Generate RSoP Data.
    6 After the RSoP Wizard starts,
    7 Click Logging mode, and then click Next.
    8 Specify the computer on which you want to run RSoP, and then click Next.
    9 Specify the user for which you want to collect RSoP data, and then click
    Next.
    10 Review the summary of settings, click Next, and then wait for RSoP to
    finish processing the data.
    11 Click Finish.
    12 In the RSoP snap-in, click the newly created RSoP query in the console
    tree.

    Please also help me gather following information:

    1. Please help me capture screenshots of the window that the next button is
    greyed out and send to

    To capture the image, we can perform the steps below:

    (a) When the error message appears, press the Print Screen key several
    times (this key is located to the right of the F12 key on the keyboard)
    (b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].
    (c) Click Edit (menu) -> Paste or press Ctrl + V.
    (d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it
    to me as an attachment.

    2. Please download the MPS Report tool from the following link and run it
    on both the problematic computer and the SBS server, then send the
    generated CAB file to my mailbox for further
    investigation so that we can find what the root cause is:

    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_DirSvc.EXE

    For your information:
    http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
    88B7-F9C79B7306C0&displaylang=en

    Please try the above steps at your earliest convenience. If you have any
    concern, please feel free to let me know.

    Best regards,

    Manfred Zhuang(MSFT)
    Microsoft Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | Thread-Topic: Group Policy Results Wizard not working
    | thread-index: Acf7+G44FfN7E85VTe2DClfMR3Ideg==
    | X-WBNR-Posting-Host: 207.46.193.207
    | From: =?Utf-8?B?Y2RhdmlzODI=?= <>
    | Subject: Group Policy Results Wizard not working
    | Date: Thu, 20 Sep 2007 19:38:02 -0700
    | Lines: 7
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:64598
    | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | When I try to run the Group Policy Results Wizard it won't display any
    user
    | names and the "next" button is greyed out. Nothing shows up in the event
    | logs on the client or the server. Other computers work okay.
    |
    | I'm sure it is probably something with permissions but I'm not sure.
    |
    | Casey
    |
     
    Manfred Zhuang [MSFT], Sep 24, 2007
    #2
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  3. cdavis82

    cdavis82 Guest

    After I ran RSoP on the client I tried the Group Policy Results Wizard again
    and it worked. Not sure why; I haven't done anything else other than what
    you said since I had the problem last week.

    Casey

     
    cdavis82, Sep 24, 2007
    #3
  4. Hi Casey,

    Appreciate your update and response. I am glad to hear that the problem has
    been fixed.

    I think the issue could be caused by a temporary connection issue or the
    versions of Group Policy are different between the DC and the client. Maybe
    running gpupdate /force can also resolve the issue.

    If you have any other questions or concerns, please do not hesitate to
    contact us. It is always our pleasure to be of assistance.

    Have a nice day!

    Manfred Zhuang(MSFT)
    Microsoft Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | Thread-Topic: Group Policy Results Wizard not working
    | thread-index: Acf+xM+lBsRftKr5SlqUSzrgIiQ1nQ==
    | X-WBNR-Posting-Host: 207.46.192.207
    | From: =?Utf-8?B?Y2RhdmlzODI=?= <>
    | References: <>
    <bnZYDAq$>
    | Subject: RE: Group Policy Results Wizard not working
    | Date: Mon, 24 Sep 2007 09:06:05 -0700
    | Lines: 143
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:65216
    | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | After I ran RSoP on the client I tried the Group Policy Results Wizard
    again
    | and it worked. Not sure why; I haven't done anything else other than
    what
    | you said since I had the problem last week.
    |
    | Casey
    |
    | "Manfred Zhuang [MSFT]" wrote:
    |
    | > Hello Casey,
    | >
    | > Thank you for posting here.
    | >
    | > From your post, I understand that in Group Policy Results Wizard, no
    user
    | > is listed and the next button is grayed out.
    | >
    | > Would you please gather following information for me? Thanks.
    | >
    | > 1. Did you run Group Policy Results Wizard on a client workstation or
    on
    | > the SBS server?
    | > 2. Did you run Group Policy Results Wizard as a domain administrator?
    | > 3. Are other operations normal on the problematic workstation?
    | > 4. When Group Policy Results Wizard asking you to select a user, could
    you
    | > select Current User and click next?
    | >
    | > In addition, please do following tests on the problematic computer:
    | >
    | > Test: Check if RSoP works:
    | > ===================
    | > 1 Start Microsoft Management Console (MMC), click Start, click Run,
    type
    | > mmc, and then click OK.
    | > 2 On the File menu, click Add/Remove Snap-in.
    | > 3 On the Standalone tab, click Add.
    | > 4 In the Available Standalone Snap-in box, click Resultant Set of
    Policy,
    | > and then click Add.
    | > 5 In the RSoP snap-in, right-click Resultant Set of Policy, and then
    click
    | > Generate RSoP Data.
    | > 6 After the RSoP Wizard starts,
    | > 7 Click Logging mode, and then click Next.
    | > 8 Specify the computer on which you want to run RSoP, and then click
    Next.
    | > 9 Specify the user for which you want to collect RSoP data, and then
    click
    | > Next.
    | > 10 Review the summary of settings, click Next, and then wait for RSoP
    to
    | > finish processing the data.
    | > 11 Click Finish.
    | > 12 In the RSoP snap-in, click the newly created RSoP query in the
    console
    | > tree.
    | >
    | > Please also help me gather following information:
    | >
    | > 1. Please help me capture screenshots of the window that the next
    button is
    | > greyed out and send to
    | >
    | > To capture the image, we can perform the steps below:
    | >
    | > (a) When the error message appears, press the Print Screen key several
    | > times (this key is located to the right of the F12 key on the keyboard)
    | > (b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].
    | > (c) Click Edit (menu) -> Paste or press Ctrl + V.
    | > (d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send
    it
    | > to me as an attachment.
    | >
    | > 2. Please download the MPS Report tool from the following link and run
    it
    | > on both the problematic computer and the SBS server, then send the
    | > generated CAB file to my mailbox for further
    | > investigation so that we can find what the root cause is:
    | >
    | >
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    | > 15706/MPSRPT_DirSvc.EXE
    | >
    | > For your information:
    | >
    http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
    | > 88B7-F9C79B7306C0&displaylang=en
    | >
    | > Please try the above steps at your earliest convenience. If you have
    any
    | > concern, please feel free to let me know.
    | >
    | > Best regards,
    | >
    | > Manfred Zhuang(MSFT)
    | > Microsoft Online Newsgroup Support
    | >
    | > Get Secure! - www.microsoft.com/security
    | >
    | > =====================================================
    | > This newsgroup only focuses on SBS technical issues. If you have issues
    | > regarding other Microsoft products, you'd better post in the
    corresponding
    | > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > You can locate the newsgroup here:
    | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | > When opening a new thread via the web interface, we recommend you check
    the
    | > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > any updates in your thread. When responding to posts via your
    newsreader,
    | > please "Reply to Group" so that others may learn and benefit from your
    | > issue.
    | >
    | > Microsoft engineers can only focus on one issue per thread. Although we
    | > provide other information for your reference, we recommend you post
    | > different incidents in different threads to keep the thread clean. In
    doing
    | > so, it will ensure your issues are resolved in a timely manner.
    | >
    | > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > check http://support.microsoft.com for regional support phone numbers.
    | >
    | > Any input or comments in this thread are highly appreciated.
    | > =====================================================
    | >
    | > This posting is provided "AS IS" with no warranties, and confers no
    rights.
    | > --------------------
    | > | Thread-Topic: Group Policy Results Wizard not working
    | > | thread-index: Acf7+G44FfN7E85VTe2DClfMR3Ideg==
    | > | X-WBNR-Posting-Host: 207.46.193.207
    | > | From: =?Utf-8?B?Y2RhdmlzODI=?= <>
    | > | Subject: Group Policy Results Wizard not working
    | > | Date: Thu, 20 Sep 2007 19:38:02 -0700
    | > | Lines: 7
    | > | Message-ID: <>
    | > | MIME-Version: 1.0
    | > | Content-Type: text/plain;
    | > | charset="Utf-8"
    | > | Content-Transfer-Encoding: 7bit
    | > | X-Newsreader: Microsoft CDO for Windows 2000
    | > | Content-Class: urn:content-classes:message
    | > | Importance: normal
    | > | Priority: normal
    | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
    | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | Path: TK2MSFTNGHUB02.phx.gbl
    | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:64598
    | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > |
    | > | When I try to run the Group Policy Results Wizard it won't display
    any
    | > user
    | > | names and the "next" button is greyed out. Nothing shows up in the
    event
    | > | logs on the client or the server. Other computers work okay.
    | > |
    | > | I'm sure it is probably something with permissions but I'm not sure.
    | > |
    | > | Casey
    | > |
    | >
    | >
    |
     
    Manfred Zhuang [MSFT], Sep 25, 2007
    #4
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