GUIDE DOWNLOAD ERROR: The Guide could not be downloaded for the following reason : Guide server erro

Discussion in 'Windows Media Center' started by Bruce Herford, Jul 31, 2009.

  1. Can anybody help with the above error code. I have been to the Microsoft
    web-site for a solution, but to date no joy.. Problem started a week ago and
    after 3 days of trying the following suggestions, I had to give up before I
    went insane....

    Microsoft's answer to this problem is
    Microsoft KB556075:
    "It happens if the firewall is enabled.This is a known issue with Norton
    Personal Firewall.Disable the firewall and then re-download the guide.If
    that doesn't help then go through the guide setup again."
    I don't use Nortons but treated my internet security software the same way,

    * Turned off/on Windows Defender
    * Turned off/on Windows Firewall
    * Turned off/on McAfee Security Centre Firewall

    Combinations of the above....

    Obviously, I rebooted for each of the above combinations.

    I am running Windows Vista Ultimate Edition on a Dell with 2GB Ram
    My Electronic Programme Guide is from

    Can't find any other solutions at this time... anyone with this shared
    experience and a solution?.

    et tu Brute
    Bruce Herford, Jul 31, 2009
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  2. Bruce Herford

    Barb Bowman Guest

    does it fail if you resetup the Guide? if yes, can you uninstall
    McAfee completely as a test and see if you still have the issue?

    Barb Bowman
    Barb Bowman, Aug 1, 2009
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