Guide information could not be downloaded

Discussion in 'Windows Media Center' started by bwalston, Mar 2, 2009.

  1. bwalston

    bwalston Guest

    The media center has worked before, everything is hooked up the same. when I
    try to download the media guide i get no data and there is no tv. Thanks for
    your help
     
    bwalston, Mar 2, 2009
    #1
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  2. bwalston

    Jaime Guest

    You're going to need to supply some more info:

    H/W (tuner card in particular)

    OS - XP, Vista, flavor?

    When did stop working?

    What has changed, been added, etc.

    Have you rerun the setup?

    Do you have internet connection otherwise?

    etc., etc.,?
     
    Jaime, Mar 2, 2009
    #2
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  3. bwalston

    Barb Bowman Guest

    In addition to the other questions, what is your zip code and did
    you try a zip code close by with the same results?

    Is there anything in the event viewers?

    --

    Barb Bowman
    MS-MVP
    http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
    http://blogs.digitalmediaphile.com/barb/
    http://digitalmediaphile.wordpress.com
     
    Barb Bowman, Mar 2, 2009
    #3
  4. bwalston

    bwalston Guest

    windows XP ,Can not say for sure when it stop working
    Yes I have a internet connection and I have run the setup several times.
    About the tuner card not sure , how can I tell. Thanks for your time
     
    bwalston, Mar 2, 2009
    #4
  5. bwalston

    bwalston Guest

    Yes, I did try a different zip code with same results. Don't know anything
    about event viewers. How can I check. Thanks
     
    bwalston, Mar 2, 2009
    #5
  6. bwalston

    Barb Bowman Guest

    Barb Bowman, Mar 2, 2009
    #6
  7. bwalston

    Eric Baines Guest

    Can you watch a DVD - if so your decoder is OK.

    I wonder if your TV card/driver needs some attention?

    I'd have a look at Device Manager and look under the audio section to see if
    your TV tuner is there and OK. If not, I'd get the latest driver off the
    manufacturer's site, download and install it. (do you know what TV card you
    have?)

    I might also try setting up the TV again in MCE - Settings, TV, setup TV
    (soemthing like that) and just follow the wizard - that'll tell you if it can
    find the TV tuner card too.

    Good luck!
     
    Eric Baines, Mar 4, 2009
    #7
  8. bwalston

    bwalston Guest

    Eric
    I changed some things around and now I can download the guide, but no tv.
    I disconnected tv cable that goes into turner card and connected a tv . TV
    plays ok. I don't know who made tuner card. Thanks for your help
     
    bwalston, Mar 4, 2009
    #8
  9. bwalston

    Curious Guest

    Did you confirm that you can play a DVD in Media Center as suggested by
    Eric?
     
    Curious, Mar 4, 2009
    #9
  10. bwalston

    bwalston Guest

     
    bwalston, Mar 4, 2009
    #10
  11. bwalston

    Eric Baines Guest

    Have you tried using MCE Settings, TV etc to reconfigure the TV setup in MCE?
    Does that say you have a tuner card (and if so what does it say) or not?

    I wondered where you are and what kind of TV signal you are dealing with? Is
    it satellite, cable or terrestrial - analogue or digital? If it is
    terrestrial digital (eg UK DVB-T or Freeview), you could try testing to see
    what signal strength/quality you are getting -
    http://www.hauppauge.co.uk/board/showthread.php?t=12081 .

    If MCE settings say you haven't got a tuner, I suspect you need to reinstall
    the drivers for your TV card - so you really need to find out what TV card
    you are using. You need to fire up Device Manager. To do this, right click on
    My Computer, select Properties. Click on the Hardware tab and then presss the
    Device Manager button. You will get a hardware tree. You may have some being
    highlighted as faulty (I think it is a yellow exclamation mark) - if so, look
    for a TV card in there.

    If there is nothing highlighted as faulty, I think you click on 'Sound,
    Video and Game Controllers'. You TV card should be listed there. Click on
    them one by one, until you see somethign that sounds like a TV card - write
    down what it says.

    You then tell us what your card is - and/or you could type it into a search
    engine of your choice and also add the word 'download driver'. If you find a
    driver for it, downlaod it and follow the instrctions to install it.

    Let us know how you get on.
     
    Eric Baines, Mar 5, 2009
    #11
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